Conflict Management for Managers - 2nd Edition by Susan S Raines (Paperback)

About the Book

Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts...

Book Synopsis

Conflict Management for Managers is designed to equip managers with the skills and information they need to improve their handling of common disputes. Enhanced to facilitate your daily work, this updated edition incorporates a greater number of exercises that address conflicts with employees, customers, business partners and regulators.

Review Quotes

Dr. Raines' chapter on Intercultural Communication really changed my perspective on managing conflict in a highly diverse workplace. The chaptertaught me to look at decisions being made in the organization more objectively. Once you understand how certain countries discuss and perceive information, you can truly see their perspective more clearly and become more productive.

There is always that small chance when writing a follow up to a wildly successful book that it won't live up to the reception the first edition received. In this case, Raines took a well calculated risk and managed to far exceed the highest of expectations. This second edition stands on its own as a major contribution to the field. Raines continues to provide one of the clearest and practical presentations of conflict management methods, models, tools, frameworks and practical intervention advice. All three sections have been reworked to include new timely material as well as more information on areas of practical applications that will resonate with managers, practitioners, professors and trainers.

About the Author

Dr. Susan S. Raines is Professor of Conflict Management at Kennesaw State University. Dr. Raines is the Editor-in-Chief of Conflict Resolution Quarterly, the author of more than 45 peer reviewed articles and two books, and a Graduate Professor of Conflict Management at Kennesaw State University. She has mediated more than 15,000 cases inside and outside of the court system and served as a conflict management consultant to organizations across the globe. Her work focuses on ways in which organizations can reduce internal conflict (e.g. with employees) and external conflict (with customers, vendors and regulators) while maximizing mission achievement through the design of appropriate corporate cultures and systems. You can learn more about her work at https: //www.rainesmediation.com/