Crest 3DWhite Advanced 2.5% Hydrogen Peroxide - 3.0oz

We appreciate your loyalty and for taking the time to share your experience with us, Tiffany. We understand the importance of having a smile that feels and looks healthy. We’re sorry to hear that our Crest 3D White Advanced Hydrogen Peroxide didn’t provide the level of whiteness you were hoping for. We’ll share your feedback with our Quality Team. Please be assured that all our toothpastes undergo rigorous quality checks to ensure you receive them in perfect condition for optimal results. Some stains can be more challenging to remove, depending on age and type. We want to learn more and help you find a toothpaste that will make your smile healthy and bright. Please call us at (800) 492-7378.

We’re so sorry your gums have become inflamed and sore, and sincerely hope you’re starting to feel better. Please know, there are many safety checks in place to help ensure our products are safe to use as directed, so your experience is unexpected. We're glad you topped using this toothpaste, as that's just what we'd recommend, and we ask that you hold onto it so we can collect it. So that we can help you further, please give us a call at (800) 492-7378.

Kay, we're so sorry to hear you developed sensitivity, and hope your teeth are feeling better. Our products are thoroughly tested to ensure they're safe to use as directed, so your experience isn't something we'd expect. If you still have the toothpaste, we recommend you hold onto it for the time being in case our team would like to collect it. In the meantime, we'd really like to learn more about your experience and help you further. When you have a chance, please give us a call at (800) 492-7378.

We're so sorry to hear you had sensitivity to this effect. While the whitening ingredients in our Crest 3D White Advanced Hydrogen Peroxide 2.5% Whitening Toothpaste are at safe levels for daily use, we understand some mouths are more prone to sensitivities than others. The irritation is usually temporary and subsides on its own, but we understand why you no longer wanted to use it since the irritation was uncomfortable. You should consult your dentist, who may recommend an alternate product, and we'd like to learn more about your experience to see how we can help. If you would like to talk further with our team and have them review your report, please call us at 1-800-492-7378, M - F, 9 a.m. to 6 p.m. EST.

As there are many different kinds of whitening products, most toothpaste products work to remove the stains on the surface of the teeth, and we're sorry you didn't get the brightness you expected, Cameron. While clinical studies and consumer tests show our Crest 3D White Advanced Toothpaste to be effective, stains can get trapped below the enamel surface, and the peroxide in our Crest Whitestrips products travels through the enamel to bleach these stains - and may be a better fit for you. To discuss some of these products and more about your experience, call us at 1-800-492-7378, M-F, 9 AM to 6 PM EST.

There's nothing more important to us than your safety and complete satisfaction, Jay. We're very sorry to hear about your experience but know that with our numerous quality and safety checks, this isn't what we'd expect. We expect a radiant and brighter than ever smile, but know that this toothpaste works by removing the surface stains. If you're not seeing the whitening results you're hoping for, we suggest using our Whitestrips or Whitening Emulsions since they can tackle those tougher intrinsic stains. Of course, your experience is important to us, and so too is your feedback, and we'd love to have you share your experience and feedback about the texture to our team. Please call us at (800) 492-7378.

We're sorry to hear that this has been your experience. We can assure you that our toothpastes go through many quality checks to ensure that you can enjoy the best possible results. It may be helpful to know that there are different kinds of whitening when it comes to oral care products. Most toothpastes work to remove the stains on the surface of the teeth. However, stains can also get trapped below the enamel surface. As well, we'd expect our toothpastes to reach you in the best possible condition. We'd like to mention that we do put a lot of thought into creating the features of our toothpastes, though we do understand that preferences can vary. Your comments will be shared with our team, and please give us a call at (800) 492-7378 if there's anything more we can assist you with.