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Customer Service and Tech Support: A Career Guide - by Regina Marsh (Hardcover)
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About this item
Highlights
- Customer service is concerned with the facilitation of service to customers.
- Author(s): Regina Marsh
- 214 Pages
- Business + Money Management, Customer Relations
Description
About the Book
Customer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields.Book Synopsis
Customer service is concerned with the facilitation of service to customers. Support can be extended to customers at various stages like before, after or during a purchase. It plays a determining role in the way an organization generates revenue. It is therefore vital that customer service be integrated in the approach to systematic improvement. Tech support encompasses the services that are provided to consumers of technological products or services. It usually includes help regarding problems with a product or a support service. Technical support can be extended over e-mail, phone, live support software or website. This book explores all the important aspects of customer service and tech support in the present day scenario. It unfolds the different career trajectories of these profiles and their various responsibilities. This book is a complete source of knowledge on the present status of these important fields.Dimensions (Overall): 10.88 Inches (H) x 8.0 Inches (W) x .56 Inches (D)
Weight: 1.63 Pounds
Suggested Age: 22 Years and Up
Number of Pages: 214
Genre: Business + Money Management
Sub-Genre: Customer Relations
Publisher: Larsen and Keller Education
Format: Hardcover
Author: Regina Marsh
Language: English
Street Date: September 26, 2023
TCIN: 1007041806
UPC: 9798888360941
Item Number (DPCI): 247-29-3079
Origin: Made in the USA or Imported
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Shipping details
Estimated ship dimensions: 0.56 inches length x 8 inches width x 10.88 inches height
Estimated ship weight: 1.63 pounds
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