Q&A(4)
Q: Where is the instruction book I can’t find in kit
A: Hi There! The instruction booklet is behind the gold insert but if you're still missing them, we'd be happy to send you the instructions directly! Please reach out to our customer service team at customer.service@hgusa.com with the product name and item number.
submitted byHorizon Group USA - 6 years agoBrand expertA: The instruction book can be found behind the gold insert.
submitted byTarget Vendor - 6 years agoBrand expert
Q: how many letters does it come with like does it have more than on a or something like that??
A: Hi There! this kit comes with 218 alphabet beads in different styles. Unfortunately, we don't individually count each letter
submitted byHorizon Group USA - 5 years agoBrand expert
Q: Was anyone else’s pliers rusted
A: Hi There, Thank you for bringing this to our attention, we have forwarded your comments directly to the quality & compliance team for review. In the meantime, we'd be happy send you replacement pliers, if interested. Please call or email our customer service team for further assistance at 1-800-651-0616 or customer.service@hgusa.com with the product name, item number and date of manufacture. We look forward to your reply!
submitted byHorizon Group USA - 6 years agoBrand expert
Q: What age appropriate ?? Please tell me if 8 yr old can do?
A: Hi there! The are very small seed beads and real jewelry tools, so we would suggest this for teens generally, but if the child has experience with jewelry making and beading, it may be a good fit.
submitted byHorizon Group USA - 8 years agoBrand expert