Q&A(16)
Q: Is there different packaging for the 190 size? The one I have says “ultra downy free & gentle” on the packaging but the one I received today from my online order says “downy soft free & gentle for sensitive skin”. Are these both the same formula?
A: No, it's not the same product. 8/31/24 Downy "Soft" Free & Gentle just arrived at our home today and it has STRONG FRAGRANCE. "ULTRA" Downey Free & Clear does not have any fragrance. Very disappoin
submitted bydthach4 - 1 year agoA: Yes, this is the same product, we just changed the name and packaging.
submitted byP&G - 1 year agoBrand expert
Q: My Downy is lumpy. I read I can add white vinegar in order to dilute it. If I do that, will it still be safe to use on my clothes?
A: Sorry to hear that this is going on. No need for that. Simply mix a capful of product with 1/2 cup warm water until blended. Please call us at (800) 688-7638 for further assistance with this.
submitted byDowny - 2 years agoBrand expertA: I have found this happens when the product is exposed to very cold temperatures. Either move the bottle to somewhere warmer or, as was explained earlier, add a bit of warm water to it and shake well.
submitted byhuskymom14 - 3 days ago
Q: Is this fragrance free?
A: Downy Ultra Free & Gentle is free of dyes & perfumes.
submitted byDowny - 6 months agoBrand expert
Q: Is it safe to use on our fur babies?
A: We don't recommend using directly on your pets/using Downy to bathe them, as it is meant for laundry. Please be assured our products have been thoroughly evaluated and are safe when used as directed.
submitted byDowny - 1 year agoBrand expert
Q: Is this product septic system safe?
A: Thank you for your question. Our Downy Ultra Free & Gentle is septic safe.
submitted byP&G - 1 year agoBrand expert
Q: What is the non pouring elongated side covered by a clear cap on the largest size (104 oz), and how does it work?
A: We'd like to get more information to help. When you have time, please get in touch with us at (800) 688-7638.
submitted byDowny - 2 years agoBrand expert
Q: what is the ingredences difference between your product & 7th generation fabric softener free & gentle I have numerous alergies & since you're both free & gentle. I am not allowed to use yours
A: We do not have information on Seventh Generation products.
submitted byDowny - 2 years agoBrand expert
Q: Is it OK to wash compression stockings with this product ?
A: We wouldn't expect you to have any issues. Fabric conditioner should just not be used on children's sleepwear or garments labeled as flame resistant as it may reduce flame resistance, or on garments made with fluffier fabrics (such as fleece, velour, chenille, and terry cloth).
submitted byDowny - 4 years agoBrand expert
Q: Will downy free & gentle reduce static cling and wrinkles in my laundry?
A: Absolutely! Our Downy Ultra Free & Gentle works just like our other liquid fabric conditioners. It will help reduce the static cling and the wrinkles. For even more static and wrinkle reduction we recommend our Downy Free & Gentle dryer sheets as well. You'll get the softening, static and wrinkle benefits without added fragrance. If you have any questions, please give us a call at (800) 688-7638.
submitted byDowny - 4 years agoBrand expert
Q: Is this product "Cruelty Free "?
A: Hi Barb. This is a great question. Thanks for asking it. Downy is not certified as 'Cruelty Free." However, we do want to emphasize that we do not test our products on animals anywhere in the world unless required by law and we are working hard to make all animal testing obsolete. The vast majority of our products are not tested on animals. Over time we expect more of our products will be officially accredited as “Cruelty Free”. If you have further questions, give us a call at (800) 688-7638.
submitted byDowny - 4 years agoBrand expert