Q&A(17)
Q: Is this fire trck metal? How much of i=this fire truck is metal?
A: No, this fire truck is made of plastic but it’s very durable.
submitted byLauren - 5 months agoA: Hi Donna. The Driven Fire Truck is made from durable plastic. Thank you. The Battat Team
submitted byBattat Team - 5 months agoBrand expert
Q: How do you get the water to come out of the hose? I'm pumping with no luck. Of course I threw away the directions. Thanks!
A: Hi Kaylyn - Please go to the Battat website and fill out our customer service form. Someone from the DRIVEN team will get back to you asap. Sincerely, Team Battat
submitted byBattat Team - 5 years agoA: Hi Kaylyn! To have the water come out of the hose, you first fill the tank with water (the tank is under the grey lid on top of the truck), then use the pump behind the truck's cabin. On the DRIVEN website, there is a video describing the functions of the toy. Hope this helps, and enjoy playing with the DRIVEN Fire Truck!
submitted byBattat Team - 5 years agoBrand expert
Q: the four folding support legs do not touch the ground, how do we fix this issue?
A: Hi Mawmaw - Please go to the Battat website and fill out our customer service form. Someone will be sure to follow up with you. Sincerely, Team Battat
submitted byBattat Team - 5 years agoA: Hi there! We're sorry to hear that your Fire Truck support legs aren't folding properly. Please visit the Battat website and fill out a quick form with your contact info so that someone from our awesome customer support team can help you find a solution for that. Hopefully that helps! - Team DRIVEN
submitted byBattat Team - 5 years agoBrand expert
Q: Me again! Now both gray buttons are not working at all! We have had this an hour!
A: Hi Skdha- Thank you for your feedback. We are sorry to hear that you are disappointed in the Driven Fire Truck. It sounds like the one you received is not working properly. We strongly urge you to go back to Target for an exchange. (Target makes it easy!) Thank you. The Battat Team
submitted byBattat Team - 6 days agoBrand expert
Q: Hey! The siren on top (gray button) closest to the front of truck makes a garbled noise . Not clear at all. It was at first try but by 3rd it stopped making the correct sound. Laura
A: Hi Skdha- Thank you for your feedback. We are sorry to hear that you are having an issue with the Driven Fire Truck. It sounds like the one you received is not working properly. We strongly urge you to go back to Target for an exchange. (Target makes it easy!) Thank you. The Battat Team
submitted byBattat Team - 6 days agoBrand expert
Q: How do I get the stabilizing legs to open?
A: Hi AM. The stabilizer legs need to be pulled downwards to open and then pulled up to close. Thank you. The Battat Team
submitted byBattat Team - 6 months agoBrand expert
Q: Our engine rev sound button does not work and this is brand new. Help!
A: Hi Mel. Please make sure that the plastic tab has been removed from the battery compartment. You can also reach out to the Driven Teams at the following URL and they will do their best to assist you. URL: customercare.battatco.com. The Battat Team
submitted byBattat Team - 9 months agoBrand expert
Q: Why would water be leaking?
A: Hi Xolala. Please make sure that the water tank plug is firmly sealed in order to make sure the water doesn't leak. The plug is located inside the tank. Thank you. The Battat Team
submitted byBattat Team - 10 months agoBrand expert
Q: Can any figurine fit inside the cab? If you have found one that does can you tell me what you use? Trying desp to find one that allows for one or homes with a nice looking one...none on the market!!!
A: Hi Kellytee. The cab space does not offer much room and there are no figures specifically made to fit and it may prove challenging to find figures for it. Thank you. The Battat Team
submitted byBattat Team - 1 year agoBrand expert
Q: What size is the truck?
A: Hi williamzoot. The large Driven Fire Truck measures 19" L x 6.70" W x 9.85" H. Thank you. The Battat Team
submitted byBattat Team - 2 years agoBrand expert