Q&A(104)
Q: Just purchased today. It was in two sealed boxes. There was no CREVICE TOOL! There was a picture of one included in the instructions. Am I missing something??
A: Got mine also and no more crevice tool
submitted byRee - 1 year agoA: I confirmed with the Dyson company that this model, the V8 Origin does not come with a crevice tool.
submitted byKara - 3 years agoA: got mine also today. no crevice tool
submitted byOnline order - 3 years agoA: I received mine this week, and also had no crevice tool in the box.
submitted byM - 3 years agoA: Same, just got mine and there's no crevice tool
submitted byAE - 3 years agoA: doesn't come with one. read review
submitted byCee - 3 years agoA: I just purchased mine today and there was no crevice tool as well.
submitted byHollieT - 3 years agoA: I just got mine today too and don't have the crevice tool. I dont know if this model comes with it or not.
submitted byErin - 3 years agoA: No crevice tool in my either. They used to be included, a bit shocking that a $300-$400 vacuum can't include a standard attachment, I may actually return for this very reason.
submitted byJogo - 3 years agoA: I also had no crevice tool, but I called support and they are sending one.
submitted byLcatlover - 3 years agoA: I got mine today and also no crevice tool
submitted byTC - 3 years agoA: I got mine today and there was no crevice tool even though it's pictured in the manual.
submitted byJen - 3 years agoA: Same issue, checked with Target help desk over chat and they suggested to return
submitted byKaustav - 3 years agoA: I opened up the box and there was no crevice tool
submitted byNjrigs - 3 years agoA: i got mine 3 days ago and this tool was also missing in mine box
submitted byAsh - 3 years agoA: Yup. Believe the reviews. The battery lasts you about 3 uses depending on the size of your home. It takes me approximately five minutes to vacuum my whole house and regardless if I charge it all night it dies on you.
submitted byPoor function - 1 year agoA: The details say crevice tool not included .
submitted byKristina - 2 months agoA: I purhased mine today and surprisingly found that there was no crevice tool in the box but the picture of the instruction showed one. Dyson should include all tools with this price tag!
submitted byAntoine L - 3 years agoA: Same, no crevice tool. Pretty frustrating!
submitted byK - 3 years agoA: I got mine yesterday and also no crevice tool. I read other Q&A and compared with other Dyson V8 models. This is like the basic version so it only has the regular clearhead and the combination tool.
submitted byYL - 3 years agoA: Hello, this is Summer with Dyson. For the Dyson V8 Origin Cordless vacuum, the crevice tool is not included. You are welcome to purchase the part directly from the Dyson Official Website. Best wishes, Summer Dyson Customer Support
submitted byDysonProductExpert - 3 years agoBrand expertA: Stop looking. I spent a day looking for the crevice tool thinking I'd misplaced it after unpacking. Checked the listing online and there's NO crevice tool included with this model!
submitted bykiwi gal - 3 years agoA: I also thought there should be a crevice tool because it is listed in the instructions. Something for Dyson to change.
submitted bylauren - 2 years agoA: I just received mine today and no crevis tool inside the box. This is a $5-10 tool so why not included even its a basic version.
submitted byKC - 3 years ago
Q: Noticed in a review that customer said you must push a button the entire time you are vacuuming. Is this correct?
A: With this model that is correct.
submitted byDysonProductExpert - 2 years agoBrand expertA: There are adaptors you can buy - Amazon has them - that you can use to control the trigger button so that you don't need to hold it down. Should run around $10.
submitted byTxt Shopper - 1 year ago
Q: How many amperes / voltage has?
A: Hello Carla, this is Kelly with Dyson. The V8 Origin is a battery operated machine, and the charger is intended for 110/120V outlets. Best wishes, Kelly Dyson Customer Support
submitted byDysonProductExpert - 3 years agoBrand expert
Q: Does the battery detach?
A: Hello, thank you for your query regarding the Dyson V8 Origin Cordless Stick Vacuum. Yes, the Dyson V8 Origin Cordless Stick Vacuum has a removable battery, allowing for easy replacement if needed. If you're experiencing battery issues or need assistance with replacement. You can reach Dyson customer support at askdysonus@dyson.com or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
submitted byDyson Team - 4 months agoBrand expert
Q: Is it compatible with hepa filter?????
A: Hello, thank you for your query regarding the Dyson V8 Origin Cordless Stick Vacuum. Yes, the Dyson V8 Origin is compatible with a HEPA filter. In fact, all Dyson V8 models—including the Origin—use a two-stage filtration system: a washable pre-filter and a post-motor HEPA filter that captures 99.97% of particles as small as 0.3 microns. So if you are looking to maintain or upgrade your V8 Origin’s filtration, a HEPA filter is absolutely the right fit. You can reach Dyson customer support at askdysonus@dyson.com or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
submitted byDyson Team - 3 months agoBrand expert
Q: I bought the Dyson V8 origin at Target and I only received the stick vacuum no extra attachments. I only got one box. Does it come with attachments?
A: Hello, thank you for your query regarding the Dyson V8 Origin Cordless Stick Vacuum. The Dyson V8 Origin typically comes with a few essential attachments, including the Motorbar™ cleaner head, a combination tool, a charger, and a wall dock. Is there are some items were missing from the box. I recommend checking the packaging or receipt for a list of included parts. You can reach Dyson customer support at askdysonus@dyson.com or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
submitted byDyson Team - 3 months agoBrand expert
Q: Can you turn the brush off?
A: Hello, thank you for your query regarding the Dyson V8 Origin Cordless Stick Vacuum. The Dyson V8 Origin does not have a manual switch to turn off the motorized brush bar. When you attach a motorized cleaner head—like the Direct Drive or Fluffy head—the brush bar spins automatically when the vacuum is powered on. You can reach Dyson customer support at askdysonus@dyson.com or through their website for more detailed information. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
submitted byDyson Team - 3 months agoBrand expert
Q: Can you leave this plugged in at all times when not in use
A: Hello, thank you for your query regarding the Dyson V8 Origin Cordless Stick Vacuum. Yes, you can leave the Dyson V8 Origin Cordless Stick Vacuum plugged in when not in use. Dyson’s charging system is designed to prevent overcharging, meaning the battery will stop drawing power once it reaches full charge. However, for long-term battery health, Dyson recommends unplugging the vacuum if it won’t be used for an extended period. You can reach Dyson customer support at askdysonus@dyson.com or through their website.
submitted byDyson Team - 4 months agoBrand expert
Q: something seems wrong with the filter - i took it off to look at it and then went to use the vacuum again and there is a ton of air shooting out from the filter vent - I do not remember that happening before.
A: Hello, thank you for your query regarding the Dyson V8 Origin Cordless Stick Vacuum. It sounds like the filter may not be properly seated or could need cleaning. When air shoots out from the filter vent, it often indicates that the vacuum is struggling to maintain proper suction due to a loose or clogged filter. If the issue persists, Dyson’s support team can provide further troubleshooting steps. You can reach Dyson customer support at askdysonus@dyson.com or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
submitted byDyson Team - 4 months agoBrand expert
Q: Does this work with baking soda?
A: Hello, thank you for your query regarding the Dyson V8 Origin Cordless Stick Vacuum. The Dyson V8 Origin Cordless Stick Vacuum is designed for dry debris and dust, but using it to vacuum baking soda regularly may affect the filter and motor over time. Fine particles like baking soda can clog the filter, reducing suction efficiency. If you plan to vacuum baking soda occasionally, we recommend cleaning the filter frequently to maintain performance. For heavy use, a vacuum with a specialized filtration system may be a better option. You can reach Dyson customer support at askdysonus@dyson.com or through their website. If you have any further questions or need additional assistance, please feel free to let us know. We are here to help.
submitted byDyson Team - 4 months agoBrand expert