Q&A(8)
Q: How wide is the bottom of the mug? I see dimension of 3.2" W, but I'm assuming that's at the top. I am trying to find a skinny mug to fit a cupholder on my Gramma's walker.
A: Hello from Ello! The dimension of the bottom of the mug is the 3.2" Best Regards, Ello Customer Service
submitted byEllo Customer Support - 1 year agoBrand expertA: The BOTTOM is 2-3/4" wide. The TOP is 3.2". I measured mine. I love my 11oz Ello.
submitted byJeanBean - 1 year ago
Q: Help. My lid has gotten so super tight and suctioned that I can't get it to unscrew. I've used hot water. I've used dish gloved hands. Nothing. Any ideas on how to fix? I truly love this little mug!
A: Open the sipper/air vent prior to unscrewing the lid.
submitted bySGB - 3 years agoA: Greetings from Ello! Try running under hot water for up to a minute to loosen the seal. If issue still persists, please email support@elloproducts.com for assistance.
submitted byEllo Customer Support - 4 years agoBrand expert
Q: How tall is the cup without the lid? I'm trying to fit it under my espresso machine.
A: Greetings from Ello! The Jones travel mug is 5.5 inches tall.
submitted byEllo Customer Support - 5 years agoBrand expertA: Without the lid it is 4-3/4" tall and just fits under my single-serve coffee machine (Bunn brand).
submitted byGabber - 5 years ago
Q: Can the spout cover (that slides back/forth) be removed?
A: Yes, it can be removed
submitted byEllo Customer Support - 1 month agoBrand expert
Q: Does the stainless steel in this mug contain nickel?
Q: Can you completely take apart the lid ?
A: Yes you can!
submitted byEllo Customer Support - 1 month agoBrand expert
Q: Is the lid a screw on ?
A: Hello from Ello! Yes this lid is a screw on. Best regards, Ello Customer Service
submitted byEllo Customer Support - 10 months agoBrand expert
Q: Will the black color peel off?
A: Hello from Ello! Thank you for your question. The black color should not peel off, due to wear and tear down the line peeling might occur. Best Regards, Ello Customer Service
submitted byEllo Customer Support - 1 year agoBrand expert