Ember 14oz Mug 2 Temperature Control Smart Mug Sandstone: Ceramic, Stainless Steel, Hand Wash, Hot Beverages

I love this cup, in fact I have two, one is 7-8 yrs old. I've had to replace the charging plate FIVE times, due to the prongs sticking in the down position. I just read a review from "Steve" who said put a drop of vinegar on them, wait awhile, and they pop back up again. And it WORKS!! HAPPY!!!! He also said use MTK oil after but I dont know what that is. The other thing is alot of people are upset that the app connection doesnt work. I found that too, so I stopped using it and my cup works just fine. Just a thought. :)

I have had my Ember mug for about two years and have needed to replace the charging pad and now the replacement charger has also failed. POOR quality charging pads. Save your money unless you just want to have a nice looking mug that doesn’t hold a charge. I’ll never spent any more money on these products.

Mug 2 - stopped working after a few days - tried all of the solutions offered online with no luck - emailed support- no reply 10 days later

We've had the mug about two years, and the two contact heating pins in the charging base have lost their 'springy-ness" and no longer make good contact with the bottom of the mug. The unit, therefore, is essentially worthless. Too bad, because when it was working, it was great.

I've had an Ember mug for over 3 years. It continues to do its job. I would give a higher rating but for one huge flaw: When a mug is placed on its charging plate, it can either charge or reach / hold the set temperature, not both. It would seem a rather easy fix to have it switch from heating to charging once the temperature is changed, going back and forth as necessary. Or, of course even better, by allowing it to do both at once, likely a harder fix. A fluctuation of a few degrees while charging is not important; having the coffee hot enough but only for a little while because the battery needs charging is not good.

My wife received the mug as a gift. It quit charging unless you fiddled around with placing the mug on the base. Unfortunately, she didn't complain as it was a gift. The warranty has expired. The problem is one of the spring contact pins in the base seems to have lost it's "spring". I don't think it would be worth the cost to buy a replacement base.

The Mug stopped working within a month. Support response was awful. They kept sending the same email. No one to ask for help. If you have a bad one, you might as well throw it out, because they don't really car.

I have used Ember cups since they first came out years ago. It is my ONLY coffee cup at the office. I absolutely love it. I have had both 10 oz and 14 oz cups and prefer the 14 oz. But, I have loved all of the cups I have had and can't recommend it highly enough.

Like the product but unhappy over the short life of the charging plate

This mug is a bust……Will not stay connected! I wouldn’t buy this expensive piece of crap for anything.

It was a gift and I only used it today and I am so happy because my coffee stays at the temp that I want. Will bring it with me where ever I go. I just love it ♥️

I have had my ember cup for a year and a half and have already gone through two charging stations. The design is terrible as the pins get stuck and then will not charge the battery on the cup. The same thing has happened to my daughter’s cup, so it is no coincidence. This is definitely a design problem.

I’ve enjoyed my Ember cup for nearly a year—it performed flawlessly for the first several months. However, about nine months in, I began to notice a problem with the charging plate. One of its two prongs started sticking, intermittently preventing a full charge despite my occasional cleanings. Now, at the 12-month mark, the prong’s spring has completely broken, leaving the cup unable to charge at all. Given the initial promise of quality and performance, this durability issue is disappointing. I kindly request a free replacement so I can continue to rely on the product I once loved.

For people thinking about this product. Great idea and works like advertised. But bigger is better. The reason our coffee cups are small at home is NOT because we don’t drink alot of coffee. It’s because it gets cold. Ember go to your local coffee shop and look at the sizes and what people are ordering. Yup those cups are much bigger than the 10 and 14 oz cups you offer. Like I said we have small cups at home and office because a large cup gets cold. You Ember have solved that problem so we can keep our coffee hot. But do I want to keep leaving my desk to refill a 10oz cup ? Not really. If you made an office/work mug that’s incorporated today’s love for a large cup of coffee that stays hot. That my friend is a winning combination. I will buy a 20oz plus mug immediately. As for my 10 oz mug you’re probably going to see it on Facebook marketplace like so many others. Sorry

Not worth is to go through the trouble of keeping charged. My mug was 95% this Am (even though I charged it for hours and shut off) and within 70 minutes it was down to 6%. IF you enjoy one cup of coffee in the AM, it's fine. If you like that second or third cup, not worth it.

Worthless. Have to remove device and reconnect EVERY time I want to use it. After less than 2 months of purchase, it no longer turns on.

I received my mug for Christmas. I love it, except the top will not stay on.

I received this product for Xmas from my son and I love it

I got my mug for Christmas, n oh my! Everyday since Christmas I’ve enjoyed a fresh, hot cup of tea! N this mug holds my drink at my preferred temperature for hours! Love, love, love it!❤️

I was gifted an Emery mug, & within a week of having the mug, my husband ordered him one. We love them.