Q&A(10)
Q: If my child accidentally drops or spills a drink on his Switch Lite. Is it covered?
A: Unless you purchased an ACCIDENTAL plan (they never even mentioned there were different plans), your plan is a STANDARD plan and only extends the manufacturer's warranty which covers the following: Mechanical and electrical failures from normal use which are not covered during the manufacturer’s warranty (typically one year) and thereafter.
submitted byKate - 4 years agoA: It says they cover “all life’s accidents” so you should be fine! :)
submitted byAnahivsco - 5 years ago
Q: does the plan i bought for my switch cover the charger if it stops working
A: Hello Karen, Thank you for filing a claim with SquareTrade. SquareTrade does not cover accessories or consumer-replaceable parts. For more information regarding our coverage, please review our terms and conditions. If you face any issues that are related to a mechanical or electrical failure of the Switch itself, you can always file a new claim. Sincerely, Frank SquareTrade Response team
submitted bySquareTrade Specialist - 5 years agoBrand expert
Q: I just bought an elite controller for the Xbox. Which plan do I need to buy for it?
A: Hello Gerald, Thank you for messaging us. SquareTrade offers warranties on new consumer electronics and home appliances purchased within the last 30 days. It covers electrical and mechanical failures that occur during the normal use. Your controller is eligible for the coverage if it's price range is from $175.00 or less to $199.00. Regards, Monica
submitted bySquareTrade Specialist - 5 years agoBrand expert
Q: How do I register my device online? I am very confused and don’t know what to do
A: Hello N Mills, Registration is purely optional and has to be completed online Squaretrade website. We need a copy of the purchase receipt at the time of filing a claim on your item. Whenever you have the time, you can easily upload the copy of the receipt online on your account. So that when you want to file a claim, it's already online and there are no delays. Don’t worry if you haven't registered yet! If you need to file a claim later, you will be prompted to provide all information needed to register. regards, Ali
submitted bySquareTrade Specialist - 5 years agoBrand expert
Q: If I buy the warranty without the device how do I pair the device with the warranty
A: Hello Jim, Thank you for contacting SquareTrade. SquareTrade provides protection plans for brand new consumer electronics and home appliances purchased within the last 30 days. It means that the warranty can be purchased within the 30 days after buying a product not before. The purchase window to get a SquareTrade protection plan is 30 days from your item purchase date. Remember, we will only need a need a copy of the receipt showing its purchase date, if you need to file a claim on your item. Sincerely, The SquareTrade response team
submitted bySquareTrade Specialist - 5 years agoBrand expert
Q: I bought the Nintendo switch for $199 is this the plan I need?
A: Hello Kim, SquareTrade offers warranties on brand new consumer electronics and home appliances purchased within the last 30 days. This Standard Protection Plan covers all mechanical and electrical failures that occur during normal use. You will receive 100% parts and labor coverage up to the original price of the item. We will cover you up to the full price you paid for the item, excluding tax. The issues that we do not cover include misuse, loss or theft, software issues, and any physical damage to a device. We also do not cover accessories, attachments or additional parts. Thank you, Frank SquareTrade response team
submitted bySquareTrade Specialist - 6 years agoBrand expert
Q: Hello, I returned the item I purchased this warranty for, but at the Target store they said I would have to try to return the warranty online. I can't figure out how to accomplish this? Thank you.
A: Hello KS, Thank you for contacting SquareTrade. Please follow the steps below in order to cancel your SquareTrade protection plan online, any time, in just minutes: 1. Go to www.squaretrade.com and click My Plans at the top of the page. 2. If you already have an online account, just log in. To create a new account, enter the email address you used when you purchased your protection plan, click Set Up, and follow the instructions. 3. Once logged into your account, click on the plan you want to cancel. 4. Click Cancel Plan in the Quick Links box to the right and confirm your cancellation. We’re sorry to see you go and hope you’ll choose SquareTrade the next time you need to protect a smartphone, tablet, computer, or any other device or appliance. If you have any more questions, please visit squaretrade.com/help. Sincerely, O’Neill The SquareTrade Team
submitted bySquareTrade Specialist - 6 years agoBrand expert
Q: I just bought the ps4 for the price of $199.99 will this warranty be the one for it? Dont see why not?
A: Hello Frank, This is exactly the plan to cover your PS4 purchased at Target! Regards O'Neill SquareTrade Service Review Team
submitted bySquareTrade Specialist - 6 years agoBrand expert
Q: do I have to register this plan? and if so how?
A: The plan will automatically register, however, you can create your account online and you'll be able to register the device. ^JD
submitted byResolutions Team - 8 years agoBrand expert
Q: I bought this tech two year hardware protection plan. I have not received an email with the contract details as stated I would. Can you advise?
A: We can provide that for you, but we will need your account details. Please email the information to socialhelps@squaretrade.com. ^JD
submitted bySquareTrade Specialist - 8 years agoBrand expert