Q&A(2)
Q: If my child accidentally drops or spills a drink on his Switch Lite. Is it covered?
A: Unless you purchased an ACCIDENTAL plan (they never even mentioned there were different plans), your plan is a STANDARD plan and only extends the manufacturer's warranty which covers the following: Mechanical and electrical failures from normal use which are not covered during the manufacturer’s warranty (typically one year) and thereafter.
submitted byKate - 5 years agoA: It says they cover “all life’s accidents” so you should be fine! :)
submitted byAnahivsco - 5 years ago
Q: What is the process for cancellations of this plan?
A: You can cancel the plan anytime within the first 30 days for a full refund.
submitted byAI Shopping Assistant - 17 days agoAi generated
Q: What types of failures does this plan cover?
A: The plan covers mechanical and electrical failures resulting from normal use of the gaming item.
submitted byAI Shopping Assistant - 17 days agoAi generated
Q: How long is the coverage period for this plan?
A: The protection plan covers your item for a duration of 2 years.
submitted byAI Shopping Assistant - 17 days agoAi generated
Q: Are there any additional costs associated with this plan?
A: No, there are no deductibles or additional costs involved in this protection plan.
submitted byAI Shopping Assistant - 17 days agoAi generated
Q: What support options are available with this plan?
A: Support is available online and via phone, providing assistance 24/7.
submitted byAI Shopping Assistant - 17 days agoAi generated
Q: does the plan i bought for my switch cover the charger if it stops working
A: Hello Karen, Thank you for filing a claim with SquareTrade. SquareTrade does not cover accessories or consumer-replaceable parts. For more information regarding our coverage, please review our terms and conditions. If you face any issues that are related to a mechanical or electrical failure of the Switch itself, you can always file a new claim. Sincerely, Frank SquareTrade Response team
submitted bySquareTrade Specialist - 6 years agoBrand expert
Q: I just bought an elite controller for the Xbox. Which plan do I need to buy for it?
A: Hello Gerald, Thank you for messaging us. SquareTrade offers warranties on new consumer electronics and home appliances purchased within the last 30 days. It covers electrical and mechanical failures that occur during the normal use. Your controller is eligible for the coverage if it's price range is from $175.00 or less to $199.00. Regards, Monica
submitted bySquareTrade Specialist - 6 years agoBrand expert
Q: How do I register my device online? I am very confused and don’t know what to do
A: Hello N Mills, Registration is purely optional and has to be completed online Squaretrade website. We need a copy of the purchase receipt at the time of filing a claim on your item. Whenever you have the time, you can easily upload the copy of the receipt online on your account. So that when you want to file a claim, it's already online and there are no delays. Don’t worry if you haven't registered yet! If you need to file a claim later, you will be prompted to provide all information needed to register. regards, Ali
submitted bySquareTrade Specialist - 6 years agoBrand expert
Q: If I buy the warranty without the device how do I pair the device with the warranty
A: Hello Jim, Thank you for contacting SquareTrade. SquareTrade provides protection plans for brand new consumer electronics and home appliances purchased within the last 30 days. It means that the warranty can be purchased within the 30 days after buying a product not before. The purchase window to get a SquareTrade protection plan is 30 days from your item purchase date. Remember, we will only need a need a copy of the receipt showing its purchase date, if you need to file a claim on your item. Sincerely, The SquareTrade response team
submitted bySquareTrade Specialist - 6 years agoBrand expert