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Q&A(15)

Q: Is this safe for cats? They can’t metabolize many essential oils

submitted by HELLO - 6 years ago
  • A: Thank you for reaching out to us and for the concern for your cat's safety. While plant oils are part of the ingredients that make our odor removers the best of the market, they are in very low concentrations so that they are not harmful to cats or kittens, when used as directed.

    submitted byFresh Wave IAQ Expert - 6 years ago
    Brand expert
  • A: Thank you for reaching out to us and for the concern for your cat's safety. While plant oils are part of the ingredients that make our odor removers the best of the market, they are in very low concentrations so that they are not harmful to cats or kittens, when used as directed.

    submitted byFresh Wave Official - 6 years ago
    Brand expert

Q: In small 1-bathroom 1bedroom clean apartment w/o washer or dryer in apartment. no pets, only use microwave to cook not stove or oven, I have AC on all Spring, Summer thru October = will it be effective 90 days as Azuna product?

submitted by Outdoorone - 9 days ago
  • A: Hello, Thank you for your question! Our Fresh Wave Gels last up to 60 days. Ambient airflow such as open windows or fans help circulate the product while it's working. For any further questions, please call our Customer Service team at 1-800-998-6367. Thank you!

    submitted byFresh Wave Official - 7 days ago
    Brand expert

Q: are the plant oils from essential oils or hydrosols? Essential oils are not safe in any capacity for cats, and I’m also concerned about the oils safety for my children and dog. What are the scientific names of the oils that were used?

submitted by Blair - 2 months ago
  • A: Thank you for your inquiry! While we understand most people believe essential oils, in all forms, are dangerous for animals or people, please know our entire product line uses natural essential oils, meaning they are natural oils that have been extracted from the plants through a flash steam process and they are not high enough in concentration to cause harm in any way. Fresh Wave products have been tested and passed The Safer Choice criteria with the EPA, declaring them as products safe to use around people, animals, and the environment. As always, please feel free to call our Customer Service team at 1-800-998-6367 and we will be happy to assist further. Thank you!

    submitted byFresh Wave Official - 1 month ago
    Brand expert

Q: What exactly are the ingredients? Does the label really end with “and other ingredients?”

submitted by Steph D - 2 months ago
  • A: Hello, Thank you for your inquiry! Our ingredients are a proprietary blend, therefore not all oils are listed on the label. You can find more ingredient information on our website at www.freshwaveworks.com/pages/ingredients or by calling our Customer Service team at 1-800-998-6367. Thank you!

    submitted byFresh Wave Official - 2 months ago
    Brand expert

Q: Would this be suitable for a car with a musty dog smell?

submitted by Nonono - 2 months ago
  • A: Hello, Thank you for your question! Our Fresh Wave Odor Removing Gel can definitely be used in a car to help with any lingering odors. We suggest placing it on a floorboard or somewhere out of direct sunlight and extreme heat. If you have any further questions, please feel free to reach out to our Customer Service team at 1-800-998-6367.

    submitted byFresh Wave Official - 2 months ago
    Brand expert

Q: SOME essential oil smells are harmful to dogs. Can you provide the list of those used in this product please? Thank you.

submitted by DFab - 4 months ago
  • A: Hello, Thank you for your inquiry! Our ingredients can be found on our website below. Fresh Wave products contain Pine, Lime, Cedarwood, Clove, and Anise. Select products will also contain Lavender and Lemon oil. Please know the products are highly water based and all oils are highly diluted making them safe to use around all people and pets. If you have any further questions or concerns, please call our Customer Service team at 1-800-998-6367.

    submitted byFresh Wave Official - 4 months ago
    Brand expert

Q: Would this remove or mask the smell from a foot locker?

submitted by Alfred C - 11 months ago
  • A: Hello, Thank you for your question! The Fresh Wave Odor Removing Gel will work to eliminate odors within the foot locker. There are no masking agents in the product such as perfume or synthetic fragrances. For any further questions, please feel free to call our Customer Service team at 1-800-998-6367.

    submitted byFresh Wave Official - 11 months ago
    Brand expert

Q: Can I place in baby diaper pail

submitted by Christine - 1 year ago
  • A: Hello, Thank you for your inquiry! It's best practice to allow air flow around the Fresh Wave Gel container, although you can place it in a diaper pail if you would like to try. It may be more effective to place it outside next to the pail if possible. If you have any further questions or concerns, please call our Customer Service team at 1-800-998-6367.

    submitted byFresh Wave Official - 1 year ago
    Brand expert

Q: Will this be safe for my birds? Cages are around the corner from bathroom - scented products are an automatic "no" if this is all natural w no chemicals prob ok but want to be sure. Is there any scent?

submitted by tamtam1622 - 1 year ago
  • A: Hello, Thank you for your question! Our Fresh Wave products are safe to use around pets. They are water based with only natural plant oils that do give the products a scent. We do not use any synthetic fragrances or perfumes in our product line.

    submitted byFresh Wave Official - 1 year ago
    Brand expert

Q: Is there a refill for this? Seems like such a waste to throw it out every time...

submitted by Michelle - 4 years ago
  • A: Hello Michelle! Yes! There is a Gel Refill (Item 038) available in a 30 oz. Refill container. We recommend calling Target stores first for availability as not all stores carry this option. For further information, please call Fresh Wave Customer Service at: 800-998-6367, Monday - Friday, 8am - 5pm CST. Thank you for choosing Fresh Wave!

    submitted byFresh Wave Official - 4 years ago
    Brand expert

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