GilletteLabs Limited Black Men's 5 Blade Reusable Razor Handle with Refill and Case

We're sorry to learn about your experience with the GilletteLabs Heated Razor. These razors are thoroughly evaluated to be safe when used as directed, and they've also gone through strict quality control checks to ensure an enjoyable shave. Since this wasn't the case for you, we'll be informing our P&G Safety and Quality Assurance Teams. We're glad to know you went back to your regular razor blade and would certainly recommend not using our heated razor again. Feel free to call us at (800) 445-5388 if you want any further assistance.

Oh, no, we're very sorry to hear this happened. We go to great lengths to ensure our products reach you in the best possible condition, and we're just as disappointed you had this experience. If the razor was purchased from our website, we offer a 30-Day Money Back Guarantee. We would recommend first ensuring the razor heats up as it should, and then replacing the dented blades with fresh ones. When you have a moment, please give us a call at (800) 445-5388 so that we can learn more and see how we can best assist with this.

We're very sorry to hear you had this experience. Please be assured our products are thoroughly tested to meet our high quality standards, and this is far from what we'd expect, for both the travel case and the shaver. If you can give us a call at (800) 445-5388, we'd like the chance to learn more so that we can get you back to that Gillette quality shave.

We're so sorry to hear that you're not satisfied with your Exfoliating Razor. We understand and share your disappointment, as we want and expect every user to have both a quality shave and experience, especially when using warm water and a shave prep. You are no exception. Since we do extensive testing to get the device just right, we'd love to hear your thoughts, share them with our team, and help. We can be reached at 800-445-5388.

Our goal has always been for our users to get a quality shave, so we're so sorry to hear about the razor burn. We have numerous Safety Checks in place, so be assured this isn't what we expect and we suggest you discontinue using your blade. However, we want to let you know that the Exfoliating Razor should give you a deeper shave than our SkinGuard. Our SkinGuard Razor is manufactured with SkinGuard Technology to help those with skin sensitivities get a great and comfortable shave. Because of this technology it won't get as close to the skin as our Exfoliating Razor. To prevent razor burn, use a sharp blade, warm water, a shave prep, and shave using light and gentle strokes. We found that razor burn is typically caused by dry shaving, shaving too aggressively, and using a dull blade. We realize that you're likely already doing these things already though, so it's possible your blades may not be up to our quality standard. We'd like to collect some details for our Safety Team as this isn't something we take lightly. Please call us at 800-445-5388.

Rich, this is the last thing we want to happen when there are great savings happening. Please clear your cookies and cache. Afterward, refresh the page and see if that helps. We'd love to hear from you about this and make a report to our team and help. We can be reached at 800-445-5388.

We're very sorry to hear that you're having trouble adding items to your cart. Please try to clear your cookies and cache and refresh the page to see if that helps. Whether it does or not, we'd love to hear your thoughts and share them with our team. Please call us at 800-445-5388.

We're so sorry to hear that you're not a fan of the case. Our users satisfaction is of the utmost importance to us, so be assured that we do extensive testing to get the design just right. Your feedback is important, and we'd love to share your thoughts with our team, and see if there's anything we can do to improve your future uses with it. Please call us at 800-445-5388.

Bill, as one of our loyal users, it pains us to hear that you had this experience with our Exfoliating Razor. We're sorry this happened. As you may know due to your barbed wire beard, it can be as tough as copper wire, so trimming it down first, soaking it in warm water, and apply a pre-shave can soften it. Doing that if you're not already doing so can improve your future uses, but we'd still like to hear from you about this. Please call us at 800-445-5388.