Q&A(13)
Q: How do you get the wick to stay burning more than 3 seconds?
A: Tiki bug. Ordered 3 holders and fuel. They have all been filled snd soaking for over a month. Wick just goes out within about 20 to 30 seconds.
submitted byAlynn - 1 month agoA: Thank you for your question! 1. Carefully remove the wickholder assembly from fuel canister. 2. Fill canister to fill line with TIKI® Brand torch fuel. If no fill line is present, fill canister 2/3 full. 3. Attach wickholder assembly to fuel canister and do not overtighten. 4. Allow wick to become completely saturated with torch fuel before lighting, which takes approximately 5 minutes. Do not set wick height higher than ¾” above the top of the flame guard. Keep clothing, hair, and face away from flames when lighting. We hope this helps! -TIKI Brand
submitted byTIKI - 3 months agoBrand expert
Q: How do you get wick to stay lit? Mine goes out in less than a minute each time lit
A: Thank you for your question! We apologize for your experience. What type of fuel were you using and was it really windy out when used the Torch? We hope to hear back from you soon! -TIKI Brand
submitted byTIKI - 1 month agoBrand expert
Q: How long does the lamp last when fully filled up with fuel?
A: Thank you for the question! The Glass Tabletop Torch can burn up to 5 hours with each 6-oz. fill. We hope this helps. -TIKI Brand
submitted byTIKI - 3 years agoBrand expert
Q: How often does one need to change the wick? does it present a safety issue if it isn't done in time or does the screw on the top meant to allow the length of the wick that burns?
A: Thank you for the question! The wicks for our TIKI Brand Torches should last 1 season but could last longer if using the torch as instructed. We hope this helps. -TIKI Brand
submitted byTIKI - 3 years agoBrand expert
Q: does the glass sit on the wood base and can be lifted off or is it fixed to the wood base?
A: Thank you for reaching out! The glass vessel and brown base are attached and sold as one piece. Hope this helps! - TIKI Brand
submitted byTIKI - 3 years agoBrand expert
Q: Does this tiki torch come with citronella oil in it?
A: Thank you for reaching out! The Glass Tabletop Torch does not come with any torch fuel. -TIKI Brand
submitted byTIKI - 4 years agoBrand expert
Q: Does it come with a lid?
A: Great question! Yes, all TIKI Brand Torches come with a snuffer cap to extinguish the flame and cover the wick when not in use. We hope this helps! - TIKI Brand
submitted byTIKI - 4 years agoBrand expert
Q: What size replacement wick do I need
A: Thanks for the question! This torch uses the 5" mini replacement wick. These can be found under Parts & Accessories on TIKI Brand's website. Thanks! - TIKI Brand
submitted byTIKI - 4 years agoBrand expert
Q: Can I put small glass marbles in the tiki torches for added decoration?
A: We do not recommend adding glass marbles to a TIKI Brand torch. Thank you! - TIKI Brand
submitted byTIKI - 4 years agoBrand expert
Q: Can I just use lamp oil in it?
A: Thanks for reaching out! No, the Glass Tabletop Torch should be used with either BiteFighter Torch Fuel, BiteFighter Clean Burn Torch fuel, or TIKI Brand Citronella Torch Fuel. We hope this helps! - TIKI Brand
submitted byTIKI - 5 years agoBrand expert