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scooters-hoverboards| Model | Scooter Weight | Holds Up To | Suggested Age |
|---|---|---|---|
| 2-Wheel Kick Scooter | 6 - 13 lbs | up to 143 - 222 lbs | 5 - 8+ years |
| 3-Wheel Kick Scooter | 14.25 lbs | up to 143 lbs | 3+ years |
| Pro Scooter | 7 - 13 lbs | up to 143 - 222 lbs | 5 - 8+ years |
| Electric Scooter | 21 lbs | up to 120 - 220 lbs | 8+ years |
| Self-Balancing and Hoverboards | 8 - 28 lbs | up to 176 - 220 lbs | 8 - 18+ years |
All Sizes in Inches Unless Otherwise Stated
A: Hi Hunter D, Thank you for bringing this to our attention, to resolve your issue, simply loosen (but do not remove) the screw towards the rear wheel that's holding the brake line at the end. For further help We’re available by phone 9-5 pm (1-844-446-8729) or email. Email: support@gotrax.com. Best Regards! GOTRAX Customer Support Team.
A: Yes, this works, but it's not detailed in the manual.
A: Look at the video it shows you
A: Agree this was difficult and needs to be better explained
A: Based on the video, you shoulnd't be near water as it can damage the electrical system
A: Hola JY, el scooter no es impermeable, soporta salpicaduras de agua leve mas no dias lluviosos. Ten un gran día.
A: Hello Jack, Thanks for reaching out! We are sorry for the inconvenience with your GOTRAX Apex scooter. We are here to help and look forward to making things right. Please contact us at Support@gotrax.com or file a claim at: https://gotrax.com/pages/file-a-claim, that way we can resolve this as soon as possible. Our number is 1-844-446-8729. We are open from 9 am - 5 pm MST, Monday - Friday. Best regards, GOTRAX support team
A: Consider that a good range because it will only diminish the older your battery gets unfortunately. And to give you a basic answer why is the stated range they claim, “14 miles” distance is likely during PERFECT conditions. That you’ll likely never be able to replicate irl. I’m talking about the rider weighing 90 lbs, only riding on first speed, using cruise control, and on perfectly flat, smooth street surfaces… not to mention also with a brand new battery, fully inflated tires, etc
A: This has been answered. They said partly, for small drops
A: They answered this before. No app.
A: Dear Jaden, We appreciate you getting in touch with us! We're sorry to hear that your Apex Pro Scooter stopped working, and we appreciate the chance to make things right. The unit is covered by a limited manufacturer's warranty, you can file a claim for this issue by following this link: https://gotrax.com/pages/file-a-claim or you can email us to: support@gotrax.com. Feel free to phone us at 1-844-446-8729 so we can verify the status of your case. Our phone lines are open from 9 am – 5 pm MST. Thank you for your patience and understanding! Kind regards, Gotrax Support Team.
A: Hi SC, We appreciate your interest! For an adult with a height of 6', our GOTRAX Apex Pro is indeed a suitable choice. Our scooters are designed to accommodate a range of heights and weights, and a 6' adult should find a comfortable and enjoyable riding experience. In terms of weight, we generally recommend a maximum weight of 220 lbs (approximately 100 kg) for optimal performance and longevity of the scooter. This weight limit ensures that the scooter operates at its best and provides you with a smooth and efficient ride.
A: Hey Screename, Thank you for reaching out to us. On the Apex Pro Scooter, you may turn on Cruise Control automatically by keeping the throttle down for 10 seconds at the same speed. Please get in touch with us if you require any additional help. Send an email to support@gotrax.com or call 1-844-446-8729. Kind regards, Gotrax Support Team.
A: Hello Ethan, good question! Our scooters do not include Bluetooth features, as we don't have an app that allows scooter owners to access Bluetooth connectivity. However, our scooters have other features that make them stand out, including cruise control and LED headlights. If you have additional questions, please reach out by phone from 9-5 pm MST (1-844-446-8729). Thank you!
A: Hi Kongjimbo! The electric motor on the Apex PRO model has a rated power of 250W. This means that the motor is designed to sustainably output 250W of power during normal operation. It's important to note that this rating represents the continuous power capacity of the motor. If you have any further questions or need assistance with anything else, please reach out by phone from 9-5 pm MST (1-844-446-8729). Thank you!
