Herbal Essences bio:renew Sulfate Free Leave In Curl Cream with Mango & Aloe - 6.8oz

Thank you for taking the time to let us know your thoughts about our Herbal Essences Curl Defining Cream. The safety and trust of the people who use our products is the foundation of everything we do. We have over 500 scientists and professionals who work diligently to ensure our products are safe and comply with all regulations around the world. We do not market a product until we have thoroughly evaluated each ingredient in the product for safety. We would not use an ingredient in a product that would cause harm to our consumers. For more information about our safety process, and for answers to some specific ingredient questions, please visit our website at: https://us.pg.com/product-safety/.

Hi Jessica Thank you for taking the time to let us know about your recent purchase of our Herbal Essences Curl Defining Cream. Our apologies that our Curl Cream had a different consistency and held more like a gel. Our products go through many quality checks to ensure they reach you in the best possible condition. What you've described is not something we would expect and be assured we are sharing your comments with our Quality Assurance Team. The product can become an unusual texture if exposed to extreme temperatures. For example, if it was really hot or cold outdoors when it was shipped, the product may appear much thicker than normal, and it may not return to a normal consistency even at room temperature. Also, unusual texture or consistency may be caused by the product being old. Please contact us at 1-855-236-3327 or send an email through our Contact Us page, so we can correct things.

Hi Holly, we are very sorry to read you are unhappy with the outcome from using our Herbal Essences Leave In Curl Cream with Mango & Aloe. We understand how frustrating it can be searching for the right product for your tresses. Sometimes hair can appear frizzy or dry if it is not conditioned enough. Here are some helpful tips (if you have not tried this already): try using a conditioning treatment 2-3 times a week, try using a leave-in conditioner verses a rinse out.

Thank you for taking the time to reach out to us, and for sharing your review. I am very sorry to hear that this curl cream left you hair feeling as if you applied Elmer's glue and flaky. This could be caused by applying too much product or possible this product was not suitable for your hair type. Please contact us at 1-855-236-3327 to further assist.

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-855-236-3327 so we can continue this conversation? Please reference case #18847140.

Thank you for taking the time to get in touch with us about this and I'm really sorry you're unhappy. Our products go through many quality checks to ensure they reach you in perfect condition. What you've described is not something we would expect and I'm sharing your experience with our Quality Assurance Team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-855-236-3327 so we can continue this conversation? Please reference case #18753679.

We do apologize for your previous experience. Because we want to ensure your comments get the attention they deserve, and we would like to make this right, if you would like to receive compensation for your purchase, please give us a call at (1-855) 236-3327. Our office hours are Monday- Friday 9 am to 6pm EST. We're also sharing the details you provide with both our Safety Team and the rest of our team. Your case number will be..17167793

Thank you for taking the time to reach out we are very sorry to hear you are having trouble finding your favorite gel and the product you used to replaced it did not work as expected. I will be sharing your comments with our quality assurance team. I have made a case for you about this issue 16548225. Please contact us at 1-855-236-3327, so we can collect further information as well as assist you where to find your favorite product.

We are sorry to hear that you found the texture of this product to be unpleasant and did not work your your curls I will share your comments with the quality assurance team. I have made case for you about this issue 16520445. Please contact us at (800) 947-2656, so we can recommend another product you may prefer.