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Q&A(148)

Q: How well do they stay in your ears?

submitted by Jhutch4 - 10 months ago
  • A: Me sirven perfectamente y puedo asta correr con ellos no se caen con facilidad, la batería dura y dura y dura increhible lo mejor que he comprado mejor que los bets que tenía estoy tan feliz que compré unos extra por si se me pierden🥰🥰😍😍

    submitted byAudifonos - 4 months ago
  • A: They fit really well

    submitted bySofa Guy - 7 months ago
  • A: Pretty good. I have one fall out while bending over once or twice a week wearing them 40 hours a week and bending over frequently.

    submitted byMusic luvr - 8 months ago
  • A: I usually really struggle to keep ear buds in my ears, but I have no problem with these. I also don't experience any soreness after wearing them for a while.

    submitted byinsertnamehere - 3 months ago
  • A: They fit in my ears great and stay all day. There are 3 different size options so as long as you don’t typically have issues with that type of bud you should be good. I will say AirPods did not stay in my ears however these do.

    submitted byKay - 8 months ago
  • A: Hi Jhutch4, great question! They stay very well in your ears due to the multiple earbud tips we include in small, medium and large size. Not every ear is the same size, so we make sure everyone has a earbud tip that fits! We know many customers that jog with the Pops in their ears, due to how light they are!

    submitted byJLab Audio Team - 6 months ago
    Brand expert
  • A: Hi Jhutch4, thanks for reaching out about the JLab GO Air Pop True Wireless Bluetooth Earbuds. Try the three tip sizes to get a snug in-ear fit, creating a perfect seal for crystal-clear sound. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7 am-11 pm CST.

    submitted byRena - 10 months ago
    Target expert support

Q: Can I use an Apple charger to charge these?

submitted by Lisa - 11 months ago
  • A: There is a built in cord so all you need is the usb box to plug into the wall.

    submitted byKay - 8 months ago
  • A: Hi Lisa, thanks for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds. Yes, these will plug into any USB phone charger to charge them. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 11 months ago
    Target expert support
  • A: Hi Lisa! Absolutely you can use any USB charger to charge the Go Air Pops!

    submitted byJLab Audio Team - 6 months ago
    Brand expert

Q: compatible with iphone?

submitted by esp - 2 years ago
  • A: yes, these are compatible with iphone

    submitted bylondon - 2 years ago
  • A: Yes they are compatible. They are a great cheap replacement for AirPods.

    submitted byKay - 8 months ago
  • A: Hi, Guest! Regarding your question about the JLab GO Air Pop True Wireless Bluetooth Earbuds: Absolutely are! These are compatible with any device supporting Bluetooth audio, including both Android and iPhone devices. If you have any further questions, please don't hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

    submitted byRobert - 2 years ago
    Target expert support

Q: only the left ear bud works. is there a way to fix without returning? less then 30 days old

submitted by Jessica Foutz - 3 years ago
  • A: You may need to sync them. Put them in the case, tap each earbud 7 times.

    submitted byAuntieSocial - 9 months ago
  • A: Jessica, Use this link below to try the troubleshooting steps, it should correct the issue you are having. If you are still unsuccessful, feel free to reach out to support@jlabaudio.com or chat via our website to speak with a representative for further assistance. https://cdn.shopify.com/s/files/1/0240/9337/files/GO_Air_Pop_Manual.pdf?v=1626819482

    submitted byJLab Audio Team - 3 years ago
    Brand expert

Q: do you need to charge the ipods when you receive them

submitted by DEDE - 6 days ago
  • A: Hi DEDE, great question! The Pops should have plenty of charge when they ship, but it's always best practice to plug them into some power after you unbox them. They charge quickly! Hopefully that points you in the right direction.

    submitted byJLab Audio Team - 5 days ago
    Brand expert
  • A: Hi DEDE, thanks for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds Yes, JLab GO Air Pop True Wireless Bluetooth Earbuds typically require charging before their first use, even if they come with a partial charge. While they might be pre-charged to some extent, it's always best practice to fully charge the earbuds and the case before using them, If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJustin - 6 days ago
    Target expert support

Q: Sound quality compared to SC or Beats?

submitted by Bored - 6 days ago
  • A: Hi Bored, thanks for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds. The JLab GO Air Pop offers good sound quality for its very low price. However, compared to most Beats earbuds, you will likely notice a difference in refinement, clarity, and overall richness of sound, especially in the mids and highs. Beats often provides a more premium audio experience with better detail and balance (depending on the specific model). Against Skullcandy, the comparison is more model-dependent. For similarly priced Skullcandy earbuds, the JLab GO Air Pop might offer comparable or slightly better balanced sound, while some more expensive Skullcandy models could provide more features (like ANC or a more customizable sound via an app) and potentially better overall audio fidelity. If bass is your absolute priority and you're looking at lower-end Skullcandy, the GO Air Pop might still hold its own. Ultimately, sound quality is subjective. If you are on a tight budget, the JLab GO Air Pop is a compelling option. However, if sound quality is a top priority and you are willing to spend more, specific models from Beats or higher-end Skullcandy offerings will likely provide a superior listening experience. It's always best to read specific reviews for the exact models you are considering. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 5 days ago
    Target staff support
  • A: Hi Bored, great question! The Pops are our entry-level earbuds, but are excellent quality for the price. However, they generally aren't comparable to higher-end brands like Beats, but they can definitely be compared to Skullcandy Dimes and we think they beat them every time haha. I love the pops for the color options and how good they sound for the price!

    submitted byJLab Audio Team - 5 days ago
    Brand expert

Q: How do I get both earbuds to work at the same time? When I put them in, only one works at a time

submitted by Gio - 19 days ago
  • A: Hi Gio, thanks for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds We apologize for the issue you are experiencing and have a few suggestions that may help: 1. Remove from device: Forget "JLab GO Air Pop" from your device's Bluetooth settings. 2. Place in case: Ensure both earbuds are securely placed in the charging case. 3. Quick taps: Quickly tap one earbud 7 times, then quickly tap the other earbud 7 times. A blue light flashing 4 times indicates success. 4. Remove from case: Take both earbuds out of the charging case. 5. Pairing mode: One earbud will be solid white, while the other will blink blue/white, indicating they are in pairing mode. 6. Connect: Select "JLab GO Air Pop" from your device's Bluetooth settings to connect, according to JLab Support. If these steps are not successful, we invite you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJustin - 18 days ago
    Target expert support
  • A: Hi Gio, sounds like the Pops need to be reset. Put both of the earbuds into the charging case and tap the left earbud on the JLab Logo 7 times, wait for the light on the bud to blink white and blue and then quickly tap the right earbud 7 times. That will then require you to re-pair your earbuds to your device. It should work to sync your earbuds together again! Hope that helps.

    submitted byJLab Audio Team - 12 days ago
    Brand expert

Q: Is the cord to charge the earbuds/Case a USB-C ?

submitted by Irv - 24 days ago
  • A: Hi Irv, yes! Our Go Air Pops have a USB-C cord integrated into the case. You never have to worry about losing your charging cable again! Hope that helps.

    submitted byJLab Audio Team - 12 days ago
    Brand expert
  • A: Hi Irv, thanks for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds. It has a built-in USB-A plug. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byMatt - 22 days ago
    Target expert support

Q: Are they water resistant?

submitted by Jojogo347 - 24 days ago
  • A: Hi Jojogo347, great question! Yes these have an IPX4 rating to them and are water resistant, and sweat resistant! I hope that helps.

    submitted byJLab Audio Team - 12 days ago
    Brand expert
  • A: Hi Jojogo347, thanks for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds. Yes, the JLab GO Air Pop True Wireless Bluetooth Earbuds are water resistant with an IPX4 rating. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJoe - 23 days ago
    Target staff support

Q: Are these earbuds compatible with Motorola 5G 2003 phones

submitted by MC - 27 days ago
  • A: Hi MC, thanks for reaching out about JLab GO Air Pop True Wireless Bluetooth Earbuds These earbuds are compatible with all Motorola phones that support Bluetooth audio connections. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

    submitted byJustin - 27 days ago
    Target expert support
  • A: Hi MC, as long as the Motorola phone uses bluetooth for audio, it should be compatible with the Go Air Pops! I hope that helps.

    submitted byJLab Audio Team - 12 days ago
    Brand expert

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