A: Hi Rudy, thanks for reaching out about JLab Go Air Sport True Wireless Bluetooth Headphones. Listening to music while in the water requires waterproof headphones made for swimming. And while most earbuds are made to handle some moisture — like protecting against a sweaty workout — they are not made to handle extended periods of time in or underwater. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Is it IPhone Compatible?

A: I’ve had these about two years now, never once have I been shocked taking them out the case

A: We'd be happy to help. Please email us at support@jlab.com.

A: I have 2 pair and had one before these, and never had static shock issues with any of them. And I have experience this type of shock with other stuff in recent years. These have been super safe for me

A: Hi, CC! Regarding your question about the JLab Go Air Sport True Wireless Bluetooth Headphones: Good news! These earbuds run on a 3.7V battery, which is incapable of penetrating skin. You should not be able to feel a shock from these headphones! If you have any further questions, please don't hesitate to contact MyTGTtech at 877-698-4883 every day, between 7am-11pm CST.

A: The earbuds charging in the charging case. The case is charged via the built in cable in any USB-A charging port.

A: What is a standard charging port?

A: There is a flexible plug attached to the back of the case which you plug into any standard recharging port. These earphones last a very long time on a single charge.

A: The charging cord is a standard USB A plug. We recommend that you plug this into a laptop/desktop to charge or a wall adapter to charge them up.

A: That’s not on them, unfortunately.

A: Hi GiGiof4, thanks for reaching out about JLab Go Air Sport True Wireless Bluetooth Earbuds. Sorry to hear your earbuds were stolen. We would suggest filing a police report. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi GiGiof4, So sorry to hear about the loss of your earbuds. Reach out to our support team at support@jlab.com and we'll do what we can to help you with your stolen earbuds. We'll do our best!

A: There aren’t any earbuds that can do that at the moment. You can try using the Translate app on your iPhone, or another similar app if you have an Android!

A: Hi jayjay! Great question, and no these headphones do not have a translate feature built into them. I do apologize for that but it's not something we have for the Go Air Sports! Happy listening!

A: Hi JayJay, thanks for reaching out about JLab Go Air Sport True Wireless Bluetooth Earbuds No, JLab Go Air Sport True Wireless Earbuds do not have translation features. They are designed to play audio. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Cali, We're sorry to hear that one went missing. We do offer replacement parts at Jlab.com under earbuds > replacements. If you need any assistance with this, please give us a call and we'd be happy to walk you through it. JLab Customer Support: 405-445-7219. Thanks, JLab Customer Support

A: Hi Cali, thanks for reaching out about JLab Go Air Sport True Wireless Bluetooth Headphones To better understand your individual needs, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CS

A: I lost one and was still able to use the other with no issues besides only being able to hear my phone and music with one ear obviously. And that is a reason why I love these vs other ones I've had

A: Hi Shannon, great question! As we've evolved our technology, we've steadily changed our products to match the most current charging protocols. USB-C is now integrated into all of our products and is the most modern option. I do apologize for the issues with this, and just know that most likely it will be USB-C for all JLab products you purchase from now on!

A: Hi Shannon, thanks for reaching out about the JLab Go Air Sport True Wireless Bluetooth Earbuds When looking at the JLab Go Air Sport True Wireless Bluetooth Earbuds, you might notice that regardless of the color (black, yellow, teal, etc.), they consistently feature an integrated USB-A charging cable directly built into the charging case. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hi Vrb, thanks for reaching out about JLab Go Air Sport True Wireless Bluetooth Earbuds. The JLab Go Air Sport True Wireless Bluetooth Earbuds have built-in microphones. Generally, to use the microphone for talking or sending audio messages, you don't need to manually "enable" it in a specific setting within the earbuds themselves. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Vrb, good question! If the microphone built into the Go Air Sports aren't functioning properly, then it might be time to replace them. We have a 2 year warranty on all of our products, so please feel free to send them back for replacement to support@jlab.com and we'll gladly help you

A: Hi Moscow! The app is simply called the JLab App! It has an image of our logo on it! There's also a hearing health app, but don't worry about that one for the Go Air Sports. You'll want the standard Jlab app available on both iOS and Android App stores.

A: Hi Moscow, thanks for reaching out about JLab Go Air Sport True Wireless Bluetooth Earbuds. The app for JLab Go Air Sport True Wireless Bluetooth Earbuds is called the JLab App. It allows users to customize various settings for their JLab earbuds, including noise control, touch controls, and sound preferences. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Reyna, thanks for reaching out about JLab Go Air Sport True Wireless Bluetooth Earbuds. It's definitely frustrating when your JLab Go Air Sport earbuds aren't charging! This is a common issue with wireless earbuds, and there are several troubleshooting steps you can take. Let's go through them: 1. Check the Charging Case: Is the case charged? This might seem obvious, but if the case itself is dead, it can't charge the earbuds. Plug the charging case into a reliable power source (wall adapter, not just a computer USB port) using the integrated USB cable. Look for the indicator lights on the case to confirm it's charging. It should light up (often blue or red while charging, then solid blue when full). Try a different charging source/cable: Sometimes the issue isn't the earbuds but the cable or the power adapter. Try a different USB port, a different wall adapter, or even a different USB-A cable (if you're using an extension or adapter). 2. Clean the Charging Contacts: Earbuds: Look at the metal charging contacts on the bottom of your earbuds. Case: Look inside the charging case where the earbuds sit. You'll see corresponding metal pins. Clean them: Use a dry cotton swab or a clean, soft cloth to gently wipe both the contacts on the earbuds and the pins inside the case. Dirt, dust, earwax, or sweat can create a barrier preventing a proper connection. You can also use a toothpick carefully to clear any debris from the pins in the case. 3. Ensure Proper Seating in the Case: Make sure each earbud is seated correctly in its corresponding slot (L for left, R for right). The magnets should pull them into place. Sometimes a slight misalignment can prevent charging. Try wiggling them a little or taking them out and putting them back in firmly. Check that the case lid closes completely. 4. Reset the Earbuds: A factory reset can often resolve charging and connectivity glitches. Forget from your device: Before you start, go into your phone or device's Bluetooth settings and "Forget" or "Unpair" the "JLab GO Air Sport" from your list of connected devices. Place in case: Put both earbuds back into the charging case and keep the lid open. Quick tap 7x: Quickly tap the touch sensor on one earbud 7 times. The earbud's LED light should blink blue 4 times to confirm the reset. Repeat for other earbud: Do the same quick 7 taps on the other earbud. Its LED should also blink blue 4 times. Remove from case: Take both earbuds out of the charging case. One earbud should show a solid white light, and the other will blink blue/white, indicating they are ready to pair. Re-pair: Now, go back to your device's Bluetooth settings and reconnect to "JLab GO Air Sport." 5. Check for LED Indicators: When you place the earbuds in the case, you should typically see a red light on the earbuds themselves (or through the transparent part of the earbud) indicating they are charging. Once fully charged, this light usually turns off or changes to blue/white. If you see no lights, or odd blinking patterns (like red and orange, as some users have reported for other JLab models), it suggests a charging issue. 6. Acclimatize (Temperature Issues): If your earbuds have been exposed to extreme cold or heat, they might not charge properly. Allow them to return to room temperature for a while before attempting to charge them again. If none of these steps work: Contact JLab Support: If your earbuds are still under warranty, or if you've exhausted all troubleshooting steps, it's time to reach out to JLab's customer support. They can provide further assistance, offer more specific troubleshooting, or arrange for a replacement if the product is defective. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi Reyna, great question! I'd definitely say to follow the instructions given by the Target tech team, and if nothing else works please reach out to us at support@jlab.com and we'll get them taken care of. Our products come with a 2 year warranty that we stand behind! Happy to help.