Q&A(34)
Q: How do I disable the snooze function? We use the alarm but it would keep sounding after tapping the alarm off.
A: Hi Caitlyn, When the alarm sounds, press the alarm button, or any button on the back, and the alarm will turn off and be ready to sound again the next day.
submitted byCapello Support - 2 months agoBrand expertA: Hi Caitlyn, When the alarm sounds, press the alarm button, or any button on the back, and the alarm will turn off and be ready to sound again the next day.
submitted byCapello Support - 2 months agoBrand expert
Q: How do I get the night light to turn on?
A: There are some small buttons that look almost like feet on the bottom of the clock. So when it's sitting on a nightstand or table and you tap on the top, it presses down and activates those buttons. If you try it sitting flat on a surface to turn the light on. If you need more help, please contact us support@hellocapello.com
submitted byCapello Support - 2 months agoBrand expert
Q: I set up the green wake light for the first time. I intentionally did not set the alarm, but it sounded off at 6am for my toddler! Why would it sound without being set? I need to make sure this doesn’t occur again.
A: Hi Kim, It seems like your alarm is enabled. When you tap the alarm button you'll see on the display the icon turn on/off indicating when the alarm is enabled/disabled. Try tapping it a few times to make sure that the icon is off so the alarm won't sound. If you need further assistance, you can reach me support@hellocapello.com
submitted byCapello Support - 3 months agoBrand expert
Q: The description specifies this is “for boys” but it’s an alarm clock! Are there any reasons for girls not to use this alarm clock??
A: Hi. There's nothing at all about the clock that makes it better for boys or girls. The Target system created that part of the description automatically and we're not sure why?
submitted byCapello Support - 4 months agoBrand expert
Q: How do i set it up on green light?
A: Hold down the Wake Up Light button till the time starts to flash. Then use the HR and MIN buttons to se the time you'd like the light to turn on. On the display make sure that the Wake Up Light icon is lit to indicate that the Wake Up Light is enabled. Tapping the Wake Up Light button will toggle the Wake Up Light between enabled and disabled, so if it's not enabled tap it till you see the icon lit. If you have any questions or need a hand I'm available support@hellocapello.com
submitted byCapello Support - 5 months agoBrand expert
Q: Can I use this with just batteries? I don't have an outlet near where I want to use it and I only plan to use the green light.
A: Hi. The clock requires power to keep the display and night light lit. The battery is for backing up the time and alarm settings only.
submitted byCapello Support - 6 months agoBrand expert
Q: What sounds does this alarm make when it goes off? Are they gentle?
A: The sound is an intermittent beep that starts off slowly so it's less noise and then increases in frequency to help if you've not been woken up. If you'd like to hear a sample you can reach me at support@hellocapello.com too!
submitted byCapello Support - 7 months agoBrand expert
Q: Can I set two alarms or only one?
A: Dream Cloud has one alarm that will sound for waking up. It also has a wake up "green" light that can be set to a different time.
submitted byCapello Support - 7 months agoBrand expert
Q: Can the night light color be changed?
A: Hi Meg. The nightlight color cannot be changes on Dream Cloud. If you're interested in a clock with color changing nightlights we offer these 2 options: https://www.target.com/p/candy-glow-alarm-table-clock-with-color-changing-nightlight-capello/-/A-88676272#lnk=sametab https://www.target.com/p/moon-glow-alarm-table-clock-with-color-changing-light-capello/-/A-88676274#lnk=sametab
submitted byCapello Support - 8 months agoBrand expert
Q: This question may need to be directed to Target instead of the manufacturer, but why is this clock listed as Kids' Wake up Light Alarm Cloud Clock White... "for Boys?" Why?
A: Hi Elizabeth, I'm the designer of the Dream Cloud clock I don't know why it's listed as "for boys" on the Target site, (it could be because there's a limitation on how long the listing can be and it may have been cut off from "for boys and girls". I designed Dream Cloud along side my then 7 year old daughter and can tell you there's nothing intentionally gender oriented about it!
submitted byCapello Support - 9 months agoBrand expert