Kitsch Satin Sleep Eye Mask - Leopard

I'm truly sorry to hear the disappointing experience you had with our sleep mask, and that the strap holder caused discomfort when worn while lying on your back. Providing innovative, user-friendly solutions that seamlessly integrate into your routine is at the core of our brand's mission, so it's concerning this offering has missed the mark. Your insights highlighting the design flaw are invaluable as we continue refining and optimizing our product offerings. We understand the frustration of investing in an item that fails to meet your needs and expectations from the start. Rest assured, we are committed to developing more thoughtfully engineered designs that prioritize comfort and wearability for all users. Please don't hesitate to initiate a return through our return portal at mykitsch.loopreturns.com for a full refund. As a valued customer, you deserve solutions that truly streamline and elevate your routine, not create unnecessary obstacles. I would be happy to provide personalized recommendations for alternative sleep masks with more ergonomic strap designs that allow for comfortable wear in any sleeping position. With the right tailored product, achieving restful, uninterrupted sleep should be an effortless, enjoyable experience.