La Roche Posay Toleriane Purifying Facial Cleanser

Hello sys! Thank you for sharing your thoughtful feedback regarding our Toleriane Purifying Facial Cleanser refill. We truly appreciate your commitment to sustainability and your observation about the amount of plastic used and the refill volume. We understand your perspective on the plastic, and it's a concern we share. Our intention with offering refill formats is to encourage the reuse of your existing pump bottles, which ultimately helps to reduce the overall consumption of new plastic packaging. While the refill pouch itself contains plastic, it often uses less material compared to a brand new pump bottle, and it helps extend the life of your original packaging. This is one step in our broader commitment to lessening our environmental footprint, as we continuously research and implement more sustainable packaging solutions across our product lines. Regarding the volume, we carefully design our refill sizes to offer a convenient and efficient way to replenish your favorite cleanser. We value your feedback on the amount provided and will certainly take this into consideration as we continue to evolve our product offerings to better meet our customers' needs and sustainability goals.

Hello HN33! Thank you for sharing your feedback regarding the price of our Toleriane Purifying Facial Cleanser. We understand your concern about the increase you've noticed. We strive to ensure our products are accessible while maintaining the highest standards of quality, efficacy, and safety that you expect from La Roche-Posay. Pricing is influenced by a variety of factors, including the cost of raw materials, manufacturing processes, and continuous innovation in formulation. We truly value your loyalty to our brand and this particular cleanser, and we appreciate you bringing your thoughts to our attention.

Hello mady! We are deeply concerned to hear about your experience with mold in the Toleriane Purifying Foaming Facial Cleanser refill bag. This is entirely unacceptable and goes against the rigorous quality and safety standards we uphold for all our products. We sincerely apologize for this distressing discovery. The integrity and purity of our formulations are paramount, and we have strict quality control measures in place to prevent such occurrences. This is certainly not representative of the quality you should expect from La Roche-Posay. We take such reports very seriously, and we would be grateful if you could contact our customer care team directly so we can gather more details and investigate this matter thoroughly. They will be able to assist you further and ensure this issue is properly addressed. Your feedback is crucial in helping us maintain the highest product quality.

Hello Natlee! We understand your concern regarding the price adjustment for the Toleriane Purifying Foaming Facial Cleanser. We continually strive to deliver high-quality, dermatologist-tested formulas that meet the needs of sensitive skin, and our pricing reflects the extensive research, development, and stringent testing that goes into each product to ensure its efficacy and safety. We truly value your loyalty to our brand and hope you continue to find the unique benefits our products offer worthwhile for your skincare journey.

Hello valeries193_3683! We are very sorry to hear that our Toleriane Purifying Foaming Face Wash made your skin feel tight. We would like to learn more and speak to you directly about this. Please give us a call at 800-560-1803 M-F 9:00 am – 7:00 pm ET for assistance and provide the reference #42307041. We look forward to speaking with you!

Hi robertoj12_133.. We appreciate your feedback on our Toleriane Purifying Foaming Face Wash. We are sorry to hear that this product did not meet your expectations. Feedback from our consumers is very important to us and helps us improve all of our products. We thank you for giving this product a try as we will be passing on your comments to others in our team. We hope you will continue to use our products with greater success !