Q&A(20)
Q: I bought this for my 4 year old and when I tried to hook it up to turn it on it just makes a buzzing sound. Nothing else. My son was real upset so before I return it I wanted to find out if maybe it is just broken or if I’m doing something wrong.
A: Same thing here. Now I’m frantically trying to find a replacement.
submitted byGoody - 7 months agoA: I bought two of these and same thing. I've changed the batteries out for fresh duracells and checked the volume. There's nothing left to troubleshoot that I can think of. Disappointing.
submitted byks - 7 months agoA: Once you take the clips off and take out of box it turns off demo mode. Once out of the box Remove the paper disc in order for it to work
submitted byChristina - 6 months agoA: You have to put it in the right place on the record. There is an outside and inside track. If it’s not placed right, this is the sound you get.
submitted byTargetgalGA - 6 months agoA: I figured out you have to press a weird button. My issue is now it won’t play a song for more than 5 seconds unless twirling the volume.
submitted byKG - 6 months agoA: We hear you and can understand your frustration. We have a team that can assist you with this! You may contact our Consumer Services team by phone at 1-800-524-8697. They're available Monday - Friday, between 9am-6pm EST. Or you can contact us here: https://creations.mattel.com/pages/contact-us#contact-form
submitted byMattel Consumer Services - 8 months agoBrand expert
Q: Is it normal for it to only play for a few seconds? This is my second one and even after removing the paper cover from the player it only plays for a few second and then stops.
A: No, ours play the full songs.
submitted byTargetgalGA - 6 months agoA: It's in display mode. Pull the white retainer tabs out on the bottom. If you broke it out of the package, tab pieces are probably still in the holes. Get pliers to turn the tabs and pull them out.
submitted byI have the fix - 6 months agoA: When it is removed from the package you must twist the white fasteners. Once they are twisted and removed the product should come out of try-me mode. You can see the little black button in the hole. Check to see if there is any plastic from the fastener stuck in there and then remove it. If you still need help, please call our Consumer Services team at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. ET.
submitted byMattel Consumer Services - 6 months agoBrand expert
Q: What's the difference between the $25 and the $50 one?
A: I saw that as well! It appears to be the exact same toy! ??
submitted byECA - 7 months agoA: Target has this on sale for $25.99. Always pay attention to the sold and shipped by field for third party sellers.
submitted byMattel Consumer Services - 6 months agoBrand expert
Q: Does each record play full songs How long are each of the songs
A: 20 unique songs in 5 cool musical styles! Choose from Country, Pop, Mindfulness, Kids Classics & Hip-Hop.
submitted byMattel Consumer Services - 9 months agoBrand expert
Q: Does the records play full songs? How long are each of the songs? Thank you
A: This come with 5 colorful, double-sided “records” that play 20 unique songs.
submitted byMattel Consumer Services - 9 months agoBrand expert
Q: Are there other compatible records available for purchase or do only the 5 that come with it work with the player?
A: The records that are included can play 20 unique songs in 5 cool musical styles from Country, Pop, Mindfulness, Kids Classics & Hip-Hop. As of now, there the records that are available. Please note that the toy record player does not play "real" records.
submitted byMattel Consumer Services - 10 months agoBrand expert
Q: My grandson loved this gift. Obsessed in the word actually. The only disappointment so far is we need more songs. Is there any plan to make more records that can be bought and added to the mix?
A: We do not offer additional records.
submitted byMattel Consumer Services - 1 month agoBrand expert
Q: Does it come with batteries?
A: This includes try-me batteries, and we suggest replacing them right away with 4 AA alkaline batteries.
submitted byMattel Consumer Services - 3 months agoBrand expert
Q: Does my child have to set the needle for each song or is the whole side of the record supposed to play? My daughter's will only play one song on repeat unless I move the needle to the next song.
A: The arm may be in the wrong spot. Please see the instruction manual here: https://service.mattel.com/instruction_sheets/HXX58-0970.pdf If you still need help reach out to our Consumer Services team at 800-432-5437, Mon.- Fri., 9 a.m. - 6 p.m. ET.
submitted byMattel Consumer Services - 6 months agoBrand expert
Q: Can i use NiMH rechargeable batteries for the record player?
A: We recommend 4 AA (LR6) Alkaline Batteries. https://service.mattel.com/instruction_sheets/HXX58-0970.pdf
submitted byMattel Consumer Services - 6 months agoBrand expert