A: We recommend using distilled water for best results. As another alternative, purified or filtered water will be slightly better than tap water. However, if using tap water, please be mindful that the unit may need to be cleaned more often due to mineral buildup. The filter can last up to a month, depending on the quality of water and how often the humidifier is used.

A: The design of the unit is to increase moisture in the air by emitting mist. If any issue persists, please contact our support team directly.

A: It is recommended to clean your humidifier water tank and base chamber every 3-7 days, and when you’re ready to store it.

A: Yes, for this model humidifier, press and hold the mist button for 3 seconds to turn the display off.

A: We recommend using distilled water for best results. As another alternative, purified or filtered water will be slightly better than tap water. However, if using tap water, please be mindful that the unit may need to be cleaned more often due to mineral buildup.

A: Please reach out to our team at your earliest convenience. Our contact information can be found in the manual. We are here for you!

A: Rest assured, all of the parts that come into contact with water are BPA-free, including the water tank. For more information, please contact our support team directly.

A: Yes, the humidifier will automatically turn off when all of the water in the tank has been diffused.

A: We do not recommend adding essential oils, supplemental water treatment liquids, or water filters into the water tank or base chamber. This will damage the humidifier and cause leaks.

A: Yes, with the VeSync app, you can customize the target humidity level when using auto mode. If you’d like the unit to run continuously, just select a mist level, and it will operate until the water tank is empty.