Q&A(63)
Q: From Levoit's own website, it says Core 200S line doesn't come with HEPA filter. It is a non-HEPA filter. Is this product's specification on target page correct?
A: Called the support team to ask about the filter and of course no answer. On hold for 20 minutes. Would not recommend this brand/company.
submitted byMM - 7 months agoA: For more information regarding our air purifiers, if you have not done so already, please contact our support team directly. We are here to help and hope to hear from you soon.
submitted byEtekcity-Cosori-Levoit - 1 year agoBrand expert
Q: does it help with filtering dustmites (for allergy) , thanks
A: Thanks for asking! For more information regarding our air purifiers, please directly contact our Levoit customer support team. We are here to help and hope to hear from you soon.
submitted byEtekcity-Cosori-Levoit - 7 days agoBrand expert
Q: I have the VeSync app but it won’t let me connect. It’s asking me to hit the Bluetooth button but I only have a WiFi button.
A: Tried calling customer service line during business hours to ask questions about the filters. No answer. Terrible service. 1 (888) 726-8520 Monday to Friday 9a-5p PT
submitted byMM - 7 months agoA: Please reach out to our support team using the contact information in the manual. We are here to help!
submitted byEtekcity-Cosori-Levoit - 1 year agoBrand expert
Q: Does the filter self clean or do i replace it
A: To maintain your filter, we recommend cleaning the pre-filter (outer layer of the filter) using a soft brush or vacuum hose every 2-4 weeks. However, please do not use water or liquid to clean the filter, as trapped water particles may lead to mold growth or mildew odors. Either way, it is encouraged to change the filters after about 6-8 months of use or at your discretion.
submitted byEtekcity-Cosori-Levoit - 1 month agoBrand expert
Q: Will this work in a 256 sq ft bedroom?
A: Yes, the Core 200S can help purify a 256 ft² room.
submitted byEtekcity-Cosori-Levoit - 4 months agoBrand expert
Q: What is the difference between this one and the mini purifier?
A: All of our air purifiers effectively trap all airborne pollutants (dust, pollen, smoke, mold, etc.). Besides the physical appearance, the main difference between our units is the effective range they can cover. The Core 200S has an added feature of being able to connect to our VeSync app for remote access. For more information, please contact our support team directly.
submitted byEtekcity-Cosori-Levoit - 5 months agoBrand expert
Q: can you wash this filter?
A: To maintain your filter, we recommend cleaning the pre-filter (outer layer of the filter) using a soft brush or vacuum hose every 2-4 weeks. However, please do not use water or liquid to clean the filter as trapped water particles may result in mold growth or mildew smells. Either way, it is encouraged to change the filters after about 6-8 months of use or at your discretion.
submitted byEtekcity-Cosori-Levoit - 5 months agoBrand expert
Q: Does this have a Uv light?
A: The Core 200S does not have a UV light.
submitted byEtekcity-Cosori-Levoit - 6 months agoBrand expert
Q: does this come with the necessary filters or do i need to buy something in addition for it to work
A: Yes, all brand-new purchases come with a filter installed. Please make sure to remove the plastic packaging before use.
submitted byEtekcity-Cosori-Levoit - 7 months agoBrand expert
Q: What does the red light indicate?
A: The red light (or check filter indicator) will light up as a reminder to check the air filter. Depending on how much you use the air purifier, the indicator should turn on within 6–8 months. It is simply a reminder light to check the filters and clear any dust buildup; you may or may not need to change the filters at this time.
submitted byEtekcity-Cosori-Levoit - 8 months agoBrand expert