LG Class 4K HDR Smart LED TV

Hi, Bennett. Thank you for reaching out and sharing your experience with your LG TV (UT7570) model. We understand your concern about receiving a damaged product, especially when the box has already been opened and the screen is broken. We strive to provide excellent service and ensure products are carefully packed. However, shipping issues can occur. It’s crucial to inspect the unit before shipping to confirm it’s in perfect condition. If your TV is damaged, please contact Target customer service at 800-440-0680. To assist you promptly, send a private message to @LGUSSupport with your order details and the TV's serial number. We’re here to help you with the return or replacement process for a fully functional unit. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about the LG TV (UT7570) model arrived damaged. We strive to provide exceptional services and ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. It’s important to inspect items upon delivery, and we recommend always taking photos of the packaging and product in case issues like this arise. If you haven't already, we encourage you to reach out to Target customer service at 800-440-0680 or the delivery company directly to report the damage and inquire about any possible compensation or assistance regarding the return process. If there's anything specific we can help with regarding your experience or with finding a suitable replacement, please don’t hesitate to reach out to us through private message on social media @LGUSSupport. We're here to help. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about receiving your LG TV (UT7570) model in such condition. We strive to provide high-quality products and exceptional services to ensure a smooth experience. Just a little tip for next time: it’s a good idea to check the packaging for any visible damage when it arrives, since sometimes things can get a bit bumpy during transit. If you’re thinking about getting another LG TV, maybe consider picking it up in-store or going with a delivery service that takes extra care with fragile items. Feel free to drop us a private message on social media @LGUSSupport, and we’d love to help you out further to make sure your next purchase is as awesome as it can be. We really appreciate your understanding and can’t wait to assist you. ^Juvy

Hi, there. Thank you for sharing your experience with us. We understand your concern about your LG TV (UT7590) model stop working so soon after purchase, especially after it was purchased as a replacement for another LG unit. We really aim to provide reliable, high-quality products that meet our customers' needs and expectations. If you’d like more info, feel free to check out this link: https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-a-tv-with-sound-but-no-picture--1380902746888. To help sort this out, we suggest reaching out to LG support again to see if they can escalate the situation and make sure your warranty claim gets directed to an active, authorized service provider. We're here to help and want to make sure you get the support you need for your TV. If you could send us a private message on social media @LGUSSupport, our team will be happy to work with you directly to ensure your warranty claim is handled smoothly and that your TV gets repaired as quickly as possible. Thanks for being patient with us! We’re looking forward to helping you resolve this issue. ^Juvy

Hey Johney! We appreciate you sharing your LG TV experience with us. Keeping your LG TV connected to access all the available online and smart features while enjoying picture-perfect quality is crucial, so we'd love to help! If you haven't already, we recommend trying our guide at https://www.lg.com/us/support/help-library/lg-tv-troubleshooting-your-tvs-internet-connection--1426626051711. We'd also love to get more information on your picture quality on social media @LGUSSupport to find out the best way we can help. Please message us with your contact info and model number—we'll gladly look into this for you! *Joseph

Hi, thank you for reaching us. We appreciate that you love the LG TV. And about your concern the YouTube premium is not playing while the screen is off, you can try to access the Energy Saving Feature and go to Screen Off. -Screen is turned off and only sound is played. -Press any button except the power and the volume buttons to turn the screen back on. *It may not be supported, depending the on the running app or function. Please feel free to call us if you need more support and we are happy to further assist. You can reach us at 1-888-542-2623 from Monday-Sunday, 8a.m. to 9 p.m. Eastern Time.

Hi there. Thank you for taking the time to share your experience with us. We understand your situation, and receiving a damaged unit is definitely not the experience we want for our customers. Since your LG 43UT7590PUA TV was purchased from Target, we kindly recommend reaching out to their customer service directly regarding exchange or return options, as they can best assist with damage upon delivery. https://www.lg.com/us/tvs/lg-43ut7590pua-4k-uhd-tv#pdp_specs In the meantime, if your unit powers on and displays any issues related to the screen or performance, we’d be happy to help you further. Please send us a private message on Social Media @LGUSSupport so we can assist you directly. We’re here to help every step of the way. —Renzo

Hi, there. Thank you for sharing your thoughts with us. We understand that the LG TV (UT7570) model, the remote and unit's layout haven’t met your expectations, especially in a 2024 model. We strive to provide high-quality products and ensure a smooth experience. While the remote is designed for simplicity, we appreciate that preferences can vary. We recommend checking out the TV settings to see if there are any customizations for the remote or smart features that could improve your experience. If you need assistance with optimizing the setup or have any questions, please send us a private message on social media @LGUSSupport, and our team will be happy to help. We appreciate your feedback. ^Juvy

Hi, there. Thanks for sharing your feedback with us. We understand your concern about receiving your LG TV (UT7570) model in less than perfect condition. We strive to ensure that all products are carefully packaged and handled. However, sometimes unforeseen circumstances can lead to issues during transit. If the unit arrived damaged, we recommend checking with your retailer (Target customer service) at 800-440-0680 to report the damage and to know more about their return or exchange policy. For guidance, you may visit https://www.target.com/returns. However, we’d love to assist you as well. Please send us a private message on social media @LGUSSupport with more details, and our team will be happy to explore possible solutions. We appreciate your time. ^Juvy

Hey there Dave! It's always great to see friends share the love of their LG TVs with other friends. We're always a private message away on social media at @LGUSSupport if you ever need help continuing to have a great experience! *Josh