LG Class 4K HDR Smart LED TV

Hi, there. Thank you for sharing your experience with the LG TV (50UA7700PUB) model. We appreciate you letting us know about the condition of the TV upon delivery. This model is designed to be lightweight for easier handling, but the panel is delicate and requires careful transport. If the unit arrived damaged out of the box, the best step is to document the damage with photos and immediately report it to Target customer service at 800-440-0680 for a replacement or refund. If further assistance is needed, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so our team can provide additional support tailored to your unit. ^Juvy

Hi, Madam Mango. Thank you for sharing your experience with the LG TV (50UA7700PUB) model. We appreciate your feedback on the remote, picture quality, and performance. This model works with the LG Magic Remote for voice control and smart features; the standard remote lacks these functions. To improve screen clarity, set the Picture Mode to Standard or Cinema instead of Eco or Power Saving, which can dim the display. For more help, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. To reduce lag when switching channels, update the software via Settings > Support > Software Update. More guidance here: https://www.lg.com/us/support/help-library/lg-tv-how-to-update-an-lg-smart-tv--1430510575535. For further assistance, email lgdigitalcare@lg.sprinklrsupport.com for tailored support. ^Juvy

Hi, Cass. Thank you for sharing the details of your experience with your LG TV (50UT7570PUB) model. We understand how important it is to have your new TV arrive in perfect condition and ready to enjoy. For your unit, once you receive the replacement, we recommend performing a screen inspection and initial setup check right away. Carefully remove the TV from the box, ensure the screen is free of cracks or damage, and confirm that the stand or wall mount is properly secured. After powering on, run the built-in picture test in the settings menu to verify display quality. For more help, visit https://www.lg.com/us/support/product/lg-50UT7570PUB.AUSQ. If you need further assistance with your unit, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can support you directly. ^Juvy

Hi, Saul. Thank you for reaching out about your LG TV (65UA7700PUB) model. We understand how disappointing it is to receive a unit that isn’t functioning properly, and we want to help guide you. A helpful step you can try is performing a power reset: unplug the TV from the wall outlet for about 60 seconds, then plug it back in and power it on. If the screen or hardware damage is physical, the unit will need inspection or replacement. If you haven't already, we recommend contacting Target customer service at 800-440-0680 to address your concerns, offer assistance, and discuss potential solutions. For more details, visit https://www.target.com/returns. If you’d like further assistance, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can continue supporting you directly. ^Juvy

Hi. Michael. Thank you for reaching out about your LG TV (43UA7700PUB) model. We appreciate you letting us know about the issue with your unit. A helpful first step is to perform a power reset: unplug the TV from the wall outlet for about 5 minutes, then plug it back in and power it on. If the screen remains unresponsive, try connecting the TV to a different outlet or testing with another HDMI source to rule out connection issues. For more guidance, visit https://www.lg.com/us/support/product/lg-43UA7700PUB.AUSQ. If the TV continues to show the same problem, please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can assist you further. We're here to help. ^Juvy

Hi, Lindsey. Thanks for reaching out about your LG TV (55UA7700PUB) model. We totally get how important it is for your new product to show up in perfect shape. If your unit arrived with some visible damage, the best move is to get in touch with Target customer service if you haven’t done that yet at 800-440-0680. Just send them some photos of the damage along with your purchase details, since they’re the ones who handle exchanges or replacements after delivery. If the store has turned down a refund, you might want to check out the LG warranty and support options for this model here: https://www.lg.com/us/support/product/lg-55UA7700PUB. If you need more help, feel free to drop us an email at lgdigitalcare@lg.sprinklrsupport.com, and our team will be more than happy to assist you. ^Juvy

Hello. Thank you for sharing your experience with your LG TV. We understand how important it is for a TV to fit your setup, and wide-set legs can be limiting when placing the unit on narrower furniture. While many LG TVs are designed with side-positioned legs for stability and style, select models do offer center-mounted stands or are compatible with third-party pedestal bases and wall mounts. For reference, you can explore LG TV specifications and stand options here: https://www.lg.com/us/tvs. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this TV stand configuration issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James