Managing Generation Z - by Robin Paggi & Kat Clowes (Paperback)

About the Book

"Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees. A new generation is entering the American workforce-Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers. In Managing Generation Z, Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office. Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve. Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce"--

Book Synopsis

Expert advice on attracting, training, managing, retaining, and succeeding with America's newest generation of hard-working, tech-savvy employees.

A new generation is entering the American workforce--Gen Z, the age cohort born after 1996. Having grown up with smartphones, social media, emoji-speak, helicopter parenting, and no expectation of privacy, Gen Z has a unique culture and working style that can be baffling to their Millennial, Gen X, and Baby Boomer managers.

In Managing Generation Z, Robin Paggi, a veteran HR manager, and Kat Clowes, an educational consultant who has worked with hundreds of Gen Z'ers, join forces to give employers and managers a practical, easy-to-understand guide to the new generation defining the future of work. Based on Clowes's in-depth knowledge of Gen Z habits and Paggi's real-world experience of how generational miscommunications can cause expensive personnel problems, Managing Generation Z gives managers at all levels a plan for getting quality work from Gen Z employees while avoiding cultural clashes at the office.

Gen Z is highly educated, extraordinarily tech-savvy, eager to meet expectations, and loyal to employers, but many Gen Z workers have never been trained in the basics of professionalism, workplace communication, and the unwritten social rules older generations instinctively expect. Managing Generation Z teaches managers how to bridge the communication styles between Gen Z and older colleagues, how to train Gen Z staff to make work objectives clear, and how to evaluate and correct Gen Z employees so they will listen, accept, learn, and improve.

Like having an expert HR manager at your fingertips, Managing Generation Z is essential reading for both front-line supervisors and C-level executives who want to get the most from the newest generation in the workforce.

Review Quotes

"Managing Generation Z provides practical advice--infused with real-life examples and knowledge of the law--to inspire leaders to facilitate a successful environment for the newest generation in the workplace."-- "Christine L. Peterson, executive editor, The Bakersfield Californian"

"Managing Generation Z should be part of any manager or HR leader's reading ... From their tech-savvy abilities which might supersede those of their superiors to their naivety over professional interactions and office politics, this management guide is key to understanding this generation and tapping their inherent skills. Leaders who wish to guide these employees to greater heights will find discussions specific and important, from how Gen Z views time differently and reacts differently to time management requirements to how to create meaningful benefits to the job based on Gen Z values."-- "The Bookwatch"

"Managing Generation Z's pragmatic, realistic approach will appeal to HR professionals and general managers."-- "Library Journal"

"A great resource, not just for those dealing with Gen Z, but for anyone who wants or needs a good introduction to or review of the best practices in human resources management."-- "John B. Stark, PhD, Professor of Management, Organizational Consultant, and Director of the Program in Educational Leadership at California State University, Bakersfield"

"A timely, practical, and immediately implementable game plan to successfully welcome Gen Z into your organization. In Managing Generation Z, Paggi and Clowes correctly identify a substantial shift that sets Gen Z workers apart from their predecessors. Clowes's insightful interjections with her firsthand Gen Z experiences augment Paggi's short, snappy chapters, resulting in a comprehensive HR primer backed by well-researched statistics and a wealth of real-life illustrations."-- "Michael Russo, Russo's Books and entrepreneurship instructor"

"An insightful, generous, and most of all, practical guide about how to successfully hire, work, and achieve alongside Gen Z. workers. Managing Generation Zis essential reading for anyone interested in what is unique and special about America's next work force."-- "Jeremy Adams, author of The Secrets of Timeless Teachers"

"As the father of a Gen Z'er I know how hard they work. This generation is poised and ready to take on the world and the interweaving of personal stories, compliance, statistical data and hands-on experience makes Managing Generation Z a must-read for business professionals. Paggi and Clowes provide a fresh perspective as to how one can recruit, engage and retain the newest members of our workforce."-- "John McFarland, SHRM-CP, Senior Vice President, Worklogic HR"

"By the time I had read to page 9, I had already started a mental checklist for things our managers and HR team needed to do. Managing Generation Z is a great manual for anyone who manages employees of any age."-- "Zane Smith, executive director, Boys & Girls Clubs of Kern County"

"Exceptional informative, impressively well written, thoroughly reader friendly in organization and presentation, Managing Generation Z is a comprehensive course of insightful instruction and essential reading for anyone with a management responsibility for this new and on-coming generation of employees. Highly recommended for corporate, community, college and university library Business & Personnel Management collections and supplemental studies curriculums."-- "Midwest Book Review"

"Paggi and Clowes offer informative and practical insight into dealing with Generation Z and other generations in the workplace. The book is easy to read but packed with information and advice on a multitude of human resources issues and effective communication among colleagues. Every manager and human resources professional will take away important tips from Managing Generation Z."-- "Daniel K. Klingenberger, Esq., employment law attorney and president of the Kern County Society for Human Resource Management"

"Robin and Kat have created a book that is as fun to read as it is impactful. This book is way more than a how-to manual for leading Gen Z employees ... it is an inspiring book that gave me new leadership and business insights. Managing Generation Z is a must-read for all aspiring leaders!"-- "Jim Damian, founder and CEO, Stria"

"This book is a must-read for owners and managers of any organization that recruits on a regular basis. My hat is off to the authors for providing such practical advice."-- "Nancy C. Belton, CPA, managing partner, Daniells Phillips Vaughan & Bock"

"This is a great book to gather insights into the reasons for the actions coming from this generation in the workplace. It gave many examples that I use in my daily work life. The professional insight partnered with real-life examples kept me engaged."-- "Frank Ramirez, director of student services, Porterville College"