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Q&A(15)

Q: When should each recline position be used? At what age or weight is it safe to change the recline position? Also, what dictates when the newborn insert should be removed?

submitted by K - 1 month ago
  • A: Thank you for your question. There is no listed age/weight restriction in the instructions when it comes to the recline or insert. There is an image in the instructions indicating the fully recline is more ideal for babies/newborns, along with the inserts. You can bring up the seat and remove the insert as desired, when the child grows.

    submitted byDorelJuvenileSupport - 20 days ago
    Brand expert

Q: It makes a ticking sound when it’s swinging, is that normal?

submitted by Swinging - 5 months ago
  • A: Hello! Thank you for your question. We would not expect this from our product. If you are having trouble or are concerned, please reach out to our Consumer Care Team at 1-800-544-1108, and we would be happy to help with your swing!

    submitted byDorelJuvenileSupport - 5 months ago
    Brand expert

Q: Does this swing have flame retardant?

submitted by Acampbell - 5 months ago
  • A: Thank you for your question! Our Maxi-Cosi Cassia Swing does not contain any flame retardants.

    submitted byDorelJuvenileSupport - 5 months ago
    Brand expert

Q: Does this swing fold down or collapse easily for storage?

submitted by Hannah - 9 months ago
  • A: Hi! Our Cassia Swing does not fold, but it can be easily disassembled for storage or transport as needed. If you’d like, we can provide step-by-step instructions to help with the disassembly process. Feel free to reach out to our Consumer Care Team at 1-800-544-1108 for any additional questions!

    submitted byDorelJuvenileSupport - 9 months ago
    Brand expert

Q: What is the minimum weight requirement?

submitted by Mc - 1 year ago
  • A: That's an excellent question! We're incredibly grateful for your interest in our brand. The Maxi Cosi Baby Swing does not have a minimum weight requirement. It solely has a maximum weight requirement of 20lbs. If you have any further questions, please don't hesitate to reach out to our Consumer Care Team at 800-544-1108.

    submitted byDorelJuvenileSupport - 1 year ago
    Brand expert

Q: Can the fabric on the swing go in both the washing machine and dryer?

submitted by redelbee - 1 year ago
  • A: That's an excellent question! We're incredibly grateful for your interest in our brand. The maintenance permissible for the Cassia Swing seat pad, harness covers, and toys entails machine washing separately with cold water on a gentle cycle. The padding and accessories are not to be air dried, bleached, ironed, or dry cleaned. If you have any further questions, please don't hesitate to reach out to our Consumer Care Team at 800-544-1108.

    submitted byDorelJuvenileSupport - 1 year ago
    Brand expert

Q: When should the sest pad insert be removed?

submitted by Mads - 2 years ago
  • A: That's an excellent question! There is no definitive weight for removal. It would be at the parent's discretion. If you have any further questions, please don't hesitate to reach out to contact our Consumer Care Team at 800-544-1108.

    submitted byDorelJuvenileSupport - 2 years ago
    Brand expert

Q: The Safe Sleep for Babies Law forbids anything with an inclined sleep surface greater than 10 degrees for infants under one year. What's the angle of this swing?

submitted by Marcia - 2 years ago
  • A: You've posed an excellent question! We're incredibly grateful for your interest in our brand. Per instructions, the Cassia swing is not intended for sleep. If you have any further questions, please don't hesitate to contact our Consumer Care team at 800-544-1108.

    submitted byDorelJuvenileSupport - 2 years ago
    Brand expert

Q: Is the power adapter included?

submitted by ErinE - 2 years ago
  • A: That's a great question! The Cassia is an excellent swing that contains the AC adapter in the package. If you have any further questions, please don't hesitate to contact our Consumer Care team at 800-544-1108.

    submitted byDorelJuvenileSupport - 2 years ago
    Brand expert

Q: Does this swing also sway when you rotate the seat? Meaning, it current swings side to side, but does it also swing back to front when rotated? Thanks!

submitted by DaniAudry - 2 years ago
  • A: That's an excellent question! We greatly appreciate your interest in our brand. The Cassia sways when it's rotated on the side, but it doesn't swing to the front in the side position. If you have any further questions, please don't hesitate to contact our Consumer Care team at 800-544-1108.

    submitted byDorelJuvenileSupport - 2 years ago
    Brand expert

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