Moen Mikah 1-Handle Matte Black Tub and Shower Faucet

Hello Just me and thank you for the feedback you posted on the Moen website. We are sorry to hear of your disappointment with your new Moen 82310SRN Mikah Posi-Temp Tub/Shower. The issues you describe could be related and are likely related to the installation. If when running water out of the tub spout you also have water coming out of the showerhead is a condition referred to as “stacking”. This condition can best be described as the water leaving the tub spout is not able to get out of the spout fast enough that the water begins to back-up behind the wall. The only place for the water to back-up is up the shower pipe and out the showerhead. The following is a link for additional information: https://solutions.moen.com/Article_Library/What_is_a_Stacking_Leak%3F We are sending you an email to gather more information and to work with you to find a satisfactory warranty resolution. We want you to be happy with your new Moen 82310SRN Mikah Posi-Temp Tub/Shower. Moen product specialists are available for pre-purchase, installation, and warranty assistance. They can be reached at 1-800-289-6636 and are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Pascal V and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you are experiencing with the spout for your Moen Mikah Matte black Posi-Temp® tub/shower. The 163918BL-tub spout will need to be replaced to resolve the issue you are experiencing. We have sent you an email so that we can get more information to assist you.

Hello Sally and thank you for your opinion and feedback you posted on the Moen website. We are sorry to hear the 6” shower arm included with the Moen Mikah Spot Resist Brushed Nickel Posi-Temp® Tub/Shower did not fit your tub/shower application. We do appreciate your business and we regret our product did not meet your total expectations. Should you require any warranty or technical assistance, please feel free to call us at 1-800-289-6636. We are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Abohlander and thank you for your interest in Moen products. We are sorry to hear you are having trouble with your Moen Mikah Matte Black Posi-Temp® Tub/Shower. We have sent you an email so that we can get more information to assist.

Hello Sojo and thank you for your interest in Moen products. The Moen Mikah Matte Black Posi-Temp® Tub/Shower includes a warranty with purchase. I am sorry to hear that there were missing parts in your package. If you need warranty assistance or parts, please contact Moen directly; we are available Monday through Friday from 8:00 am – 7:00 pm Eastern Time.

Hello Bobbie and thank you for the feedback you posted on the Moen website. We are sorry to hear your 82310SRN Mikah Spot Resist Brushed Nickel Posi-Temp® Tub/Shower is not working the way you thought it would. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.

Hello Tony and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you experienced with your new Moen Mikah™ Matte Black Posi-Temp® Tub/Shower. What you described is not consistent with the quality we strive to provide. We have sent you an email to get more information so that we can work with you to find a satisfactory warranty resolution.

Hello matt and thank you for the feedback you posted on the Moen website. We are sorry to hear that screws for your 82310BL Mikah™ Matte Black Posi-Temp® Tub/Shower were missing from the box. We are sending you an email so to further assist you.

Hello Bclark285 and thank you for the feedback you posted on the Moen website. We are sorry to hear of the difficulty you are experiencing with your new Moen Mikah Posi-Temp tub/shower, model number 82310BL. Based on your description, you will either need a replacement cartridge, a replacement rainshower/handshower combo unit or you are experiencing a condition we refer to as “stacking”. This condition can best be described as the water leaving the tub spout is not able to get out of the spout fast enough that the water begins to back-up behind the wall. The only place for the water to back-up, is up the shower pipe and out the showerhead. We are sending you an email to get more information, to troubleshoot the issue you are experiencing and to find a satisfactory warranty resolution.

Hello Cindy1972 and thank you for the feedback you posted on the Moen website. Your review indicates after recently installing your new Moen Mikah™ Spot Resist Brushed Nickel Posi-Temp® Tub/Shower, when you run water out of the tub spout you also have water coming out of the showerhead. If this is the case, it sounds like you are experiencing a condition we refer to as “stacking”. This condition can best be described, as the water leaving the tub spout is not able to get out of the spout fast enough that the water begins to back up behind the wall. The only place for the water to back up to is up the shower pipe and out the showerhead. The following link provides the common reasons that “stacking” occurs: https://solutions.moen.com/Article_Library/What_is_a_Stacking_Leak%3F The following is a list of the common reasons that “stacking” occurs: -The pipe running from the bottom of the valve body to the tub spout must be ½” copper or IPS pipe. No other type of piping should be used for this connection. -The pipe running from the bottom of the valve body to the tub spout should only have one elbow in it. -The valve body itself was installed upside down. -Try removing the tub spout from the pipe it is mounted on. After removing the spout, turn on the water to see if “stacking” still occurs. Please note that the water will shoot straight out of the pipe, you will need to take precautions to prevent it from splattering all over the place when it hits the back of the shower wall. -There must be a minimum of 46” between the handle and where the pipe for the showerhead comes through the wall.