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Q&A(64)

Q: I have had this coffee machine for about 8 months and I absolutely hate it why does the coffee buildup and clog and get all over the place

submitted by Buildup - 1 year ago
  • A: Hard to say since I've never had that problem.

    submitted byJim - 3 months ago
  • A: Keeps happening to me too. We had a different Ninja and it happened with that one too. We’ve tried different grounds and filters - still happens.

    submitted byCsf66 - 8 months ago
  • A: We're so sorry to hear that you’re having trouble with your coffee system. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.

    submitted bySharkNinja Product Expert - 1 year ago
    Brand expert

Q: Is this item ptfe/pfoa free? Is it bpa free?

submitted by Bree - 9 months ago
  • A: The Ninja DualBrew Pro Specialty Coffee System is PTFE, PFOA, and BPA-free.

    submitted bySharkNinja Product Expert - 5 months ago
    Brand expert

Q: why does it have a cancer warning?

submitted by lv - 3 years ago
  • A: We're required by law in the State of California to include the Prop 65 Warning. We include the warning in abundance of caution and to comply with this California warning mandate. The mere presence of even one of over 900 chemicals requires this warning. Where it's not feasible to test for every single chemical, we're including the label with all of our products. Please rest assured that all Ninja Kitchen products comply with all applicable laws and regulations.

    submitted bySharkNinja Product Expert - 2 years ago
    Brand expert

Q: Does anyone else have the issues of it spraying everywhere when trying the K-Cup function? It works well for water but when we place a K-Cup in there it just creates a huge mess.

submitted by DMK - 4 years ago
  • A: Even using plastic k-cups it sprays coffee grounds into your coffee cup. So disappointing that you can’t use that function on this machine.

    submitted byAngi - 10 months ago
  • A: It will do that if you use the soft, recycleable pods like I tried initially. It will work as it should if you switch to the "regualr" all plastic ones.

    submitted bybartal3dc - 4 years ago

Q: how does it make the ice coffee

submitted by Eleni T - 23 days ago
  • A: This unit has an OVER ICE BREW setting. The steps to make iced coffee are: 1. Fill your desired vessel to the top with ice cubes and place the vessel below the brew basket. Use the Multi-Serve dial to select the brew size. 2. Press the BREW STYLE button to choose Over Ice Brew. 3. Press the START BREW button on the dial to start the brew. To cancel the brew at any time, press the START BREW button on the dial again or press the Power button. 4. The brewer will beep to signal that the brew has started. The progress bar around the dial will illuminate to indicate the status of the brew. When the brew is finished, the machine will beep again, and "End" will appear on the display.

    submitted bySharkNinja Product Expert - 23 days ago
    Brand expert

Q: Does anyone one know how long the warranty is on this piece of junk?

submitted by debfan - 29 days ago
  • A: The Ninja DualBrew comes with a limited warranty of one year.

    submitted bySharkNinja Product Expert - 28 days ago
    Brand expert

Q: Does it come with permanent reusable coffee filter

submitted by Al - 1 month ago
  • A: The permanent filter is not included with all models and is sold separately. This unit includes a paper filter kit in the box.

    submitted bySharkNinja Product Expert - 30 days ago
    Brand expert

Q: Are the pod adaptor and brew basket dishwasher safe?

submitted by Alicar2212 - 5 months ago
  • A: The pod adapter is not dishwasher safe and should be hand-washed with warm, soapy water​. The brew basket, however, is dishwasher safe, as are the water reservoir, reservoir lid, carafe, and brew-through lid​.

    submitted bySharkNinja Product Expert - 4 months ago
    Brand expert

Q: Does it have delay start with timer for early morning start brew?

submitted by A - 5 months ago
  • A: Yes, this coffee maker has a Delay Brew button. The unit must remain on for the Delay Brew function to work, and you just need to turn the dial to select the correct hours and press START BREW or DELAY to confirm the hour.

    submitted bySharkNinja Product Expert - 5 months ago
    Brand expert

Q: What is the height with the lid up?

submitted by Gunny - 7 months ago
  • A: The height of the Ninja Coffee Maker CFP301 is 15.5 in. We recommend leaving at least 7.8 in of space above the coffee maker to allow for easy use.

    submitted bySharkNinja Product Expert - 7 months ago
    Brand expert

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