Q&A(75)
Q: What are the dimensions of the unit?
A: These dimensions do not match what is listed for the product itself. We thought it was 12” wide and it’s 15
submitted byMarieS - 9 months agoA: The dimensions are 15.63 inches (L), 13.86 inches (W), 12.4 inches (H).
submitted bySharkNinja Product Expert - 11 months agoBrand expert
Q: Can someone who actually owns one tell me if it emits a plastic or burnt smell? I've own 2 both name brands and they both smelled really strong and one actually stopped working after a week/2 uses
A: May sound odd, but check if you are using cooking spray. I found if you use a soybean based cooking spray it emits an odd smell. Took me a long time to figure it out. Canola oil based spray is ok.
submitted byMary - 10 months agoA: No. No Odor except the smell of the food
submitted byDrea - 5 days agoA: There shouldn't be any plastic or burnt smells from this unit.
submitted bySharkNinja Product Expert - 11 months agoBrand expert
Q: Should a heat resistant mat be used under this on counter tops?
A: I always place a wooden cutting board underneath mine when it’s in use…just to make sure the counter doesn’t get any marks.
submitted byNell - 8 months agoA: We confirm that it is not necessary to put anything under this appliance.
submitted bySharkNinja Product Expert - 8 months agoBrand expert
Q: I purchased this item because it stated a wide temperature range up to 450°F. However, I cannot set the temperature. How can I use it?
A: Unlike other machines, you have to select which type of cooking you want first (air fry, bake, roast, reheat, or dehydrate). Then you can adjust the temperature, and set the time. Mine only goes up to 400. Hope this helps. If not you may have a defective machine.
submitted byBex - 9 months agoA: The Dualzone lets you adjust the temperature manually using the TEMP ▲/▼ buttons after selecting a cooking function.
submitted bySharkNinja Product Expert - 9 days agoBrand expert
Q: how big a chicken will fit in 4 qt basket of dual air fryer
A: The Ninja Foodi 8qt Original Dualzone 2 Basket Air Fryer isn't designed to cook a whole chicken.
submitted byNinja Community Support - 3 years agoBrand expertA: try a Cornish hen, that should fit
submitted byK - 3 years ago
Q: Doe’s this have a function to cook rice/beans?
A: This system does not have a rice or bean function. You can use the bake function in order to cook these items.
submitted bySharkNinja Product Expert - 4 years agoBrand expertA: No. Both of these require substantial amounts of water. Buy an instapot or another brand of pressure cooker for rice & beans.
submitted byEspiritus - 4 years ago
Q: I am wondering how to know which function to use? For example, whether cooking chicken or veggies - Will it always be air fry? When do I use bake, roast?
A: It has a button for each of those..
submitted byMelissa123 - 5 years agoA: The function used will depend on how you would like the ingredients cooked. If you are looking to bake chicken you would use the bake function. If you wish to air fry your chicken you would use the air fry function.
submitted byNinja Community Support - 5 years agoBrand expert
Q: Does oil or spray need to be added? Or is that optional and up to one’s likes.
A: For best results with fresh vegetables and potatoes, we recommend using at least 1 tablespoon of oil. Add more oil as desired to achieve the preferred level of crispiness.
submitted bySharkNinja Product Expert - 2 months agoBrand expert
Q: Do the baskets have separate fans? Wondering because I would use on gluten free foods and one for gluten foods Thanks
A: Yes, the Ninja DZ201 does have separate fans for each of its two baskets.
submitted bySharkNinja Product Expert - 2 months agoBrand expert
Q: Is this model PFOA and BPA Free?
A: The Ninja Foodi DualZone DZ201 does not include PFOA and is free of BPA.
submitted bySharkNinja Product Expert - 3 months agoBrand expert