back to Nonstop New York 3 Piece Set (20" 24" 28") 4-Wheel Luggage Set + PowerBank & 3 packing cubes
Q&A(9)
Q: Is the powerbank compatible with an iphone 8?
A: Yes, You are able to plug in your own cable to the USB port.
submitted byLOL Customer service - 3 years agoBrand expert
Q: What is the material for the hardshell?
A: The exterior is made of a lightweight ABS material.
submitted byLOL Customer service - 3 years agoBrand expert
Q: How is the powerbank charged for use?
A: Hi, The power bank comes in separate packing with a power chord to charge it. Before your first use you will need to charge it and then place it inside the interior power bank pocket in the carry on and connect it to the USB port wire.
submitted byLOL Customer service - 3 years agoBrand expert
Q: what is the warranty on the suitcases including the handle mechanism
A: Hi, Nonstop Luggage has a 3 year limited warranty.
submitted byLOL Customer service - 4 years agoBrand expert
Q: Can the cases be nested inside each other for storage?
A: Dear Customer, YES! The 3 piece set is shipped nested and can then be easily nested for storage after use. Thank you for asking such an important question.
submitted byLOL Customer service - 4 years agoBrand expert
Q: For clarification, all 3 pieces are expandable?
A: Excellent question! Yes, all 3 sizes have a 2" expansion zipper. Another great feature about the expansion zipper is that the zipper pull is a different shape so you wont get confused when trying to open your luggage. -Safe Travels Luggage Online Customer Service
submitted byLOL Customer service - 4 years agoBrand expert
Q: I can't find the key to the lock combination. Can someone let me know where I can find the key or is there a key for the combination lock?
A: Hi, This is a great question that will help many luggage customers. Unfortunately the key is meant for TSA personnel only, and the 3 digit combination is the only way to unlock it. TSA locks are factory set to 0-0-0, if that does not work please read the TSA lock instructions inside the luggage. You can also change the code by following the instructions below. If you are still having an issue please email customerservice@luggageonline.com and we will be happy to walk you through it. 1. SET CODE TO 000. 2. TURN 90° 3. PUSH DOWN. 4. HOLD DOWN & SET CODE. 5. PULL UP. 6 TURN BACK TO LOCK POSITION
submitted byLOL Customer service - 4 years agoBrand expert
Q: It came locked, what do I do?
A: Hi, Thank you for reaching out. TSA locks are factory set to 0-0-0, if that does not work please read the TSA lock instructions inside the luggage. You can also try to change the code by following the instructions below. If you are still having an issue please email customerservice@luggageonline.com and we will be happy to walk you through it. 1. SET CODE TO 000. 2. TURN 90° 3. PUSH DOWN. 4. HOLD DOWN & SET CODE. 5. PULL UP. 6 TURN BACK TO LOCK POSITION
submitted byLOL Customer service - 4 years agoBrand expert
Q: Is the largest one really 24 lbs as listed?
A: Thank you for contacting us and letting us know about this error. The largest 28" Suitcase is 10.1 lbs. The total weight for the three piece set is 24 lbs. Have a great day!
submitted byLOL Customer service - 4 years agoBrand expert