Old Spice Deodorant Alpine with Hemp Seed Oil - Inspired by Nature - Aluminum-Free 3oz

Thank you for reaching out about our Old Spice Aluminum Free Alpine with Hemp Seed Oil Deodorant. It makes us happy to hear that you you enjoy our shower gels. However, it does sadden us to hear that you felt some stinging and friction on your underarms and that you weren't able to get the results you were hoping for. This isn't something we would expect to happen and we understand how it can be very frustrating. So we can be sure that your comments get the attention they deserve, we'd like to collect some additional information. You can be sure that every detail shared will be reported to our Health and Safety Team and the rest of our Team. Safety is at the heart of all that we do and all of our products have been thoroughly evaluated to be safe when used as directed. As such, we take your report very seriously and appreciate that you took the time to get in touch. While all our ingredients are thoroughly evaluated to be safe and effective when used as directed, we recognize some people may have personal sensitivities and cannot tolerate a particular ingredient or formulation. We do ask that if you have not already done so, please discontinue from using the product. When you find the time, please give us a call at (800) 677-7582 or email us through our Contact Us Page so we can better assist you.

Thank you for taking the time to let us know how well the product worked for you. We appreciate you using our product and giving your honest opinion. Your reaction is just what we hoped for, and I can’t wait to share your comment with the rest of the Old Spice Team!

Thank you for taking the time to write to us. I am very sorry that our Old Spice Aluminum Free did not protect you against odors. It may help to know the level of odor protection depends on your body chemistry. In addition, changes in diet, stress, and activity level may affect the performance of the product. It may help to understand odor is caused by bacteria in the presence of sweat. While deodorants help reduce bacteria, they don't reduce sweat. For some people, deodorants are enough to stop odor. For others, the need is to reduce BOTH bacteria and sweat which is what antiperspirants do. If you find your deodorant isn't doing the job, you may want to switch to an antiperspirant/deodorant that should provide the fullest level of protection by controlling wetness AND fighting odor. In our testing, we've found that for many people, it can take up to two weeks for aluminum free deodorants to start working well for them. It's particularly true if you're switching from an antiperspirant to an aluminum free deodorant This is because your body often needs time to adjust from the ingredients that have been built up as a result of the more traditional antiperspirant. We’re very sorry that this deodorant caused you to itch. We understand how upsetting something like this can be. Because we want to ensure your comments get the attention they deserve, we’d like to collect some additional information. I'm also sharing the details you provide with both my Safety Team and the rest of my team. Please know, safety is our top priority and all our products are thoroughly evaluated to be safe when used as directed. We recommend discontinuing use of the product. We may re-contact you to request further information. Also, please keep the product for 2-3 weeks in the event we may need to retrieve it. 21091991

We’re very sorry you’re unhappy with your purchase. When we design our products, we do extensive research and consumer testing to create features that we think you will love. We know that preferences can vary from person to person, though, so we really appreciate your taking the time to reach out. We always take consumer feedback into account when making changes or designing future products, so I'll be sure to share your comments on this with the rest of our team.

I'm so sorry that you had this reaction. This is not the experience we want you to have and we appreciate your bringing it to our attention. Please be assured I'm sharing this report with the rest of our team. We are so sorry this has happened. We would like to talk with you about your experience. Can you please call us at 1-800-677-7582 so we can continue this conversation? Please reference case #20165913.