Operational Excellence Case Studies in Higher Education Institutions - (Hardcover)

About the Book

In Operational Excellence Case Studies in Higher Education Institutions, the chapters bring together a wide range of real-life, global case studies which highlight critical differences in approach due to varied cultural differences and leadership styles.

Book Synopsis

Operational Excellence (OPEX) is all about achieving efficiency and effectiveness in business processes of any organization, despite of the nature of the business and size. There are various OPEX methodologies adopted by world class corporations for the past three decades including: Lean, Six Sigma, Lean Six Sigma, Kaizen, and Agile. These methodologies have proved to be very successful in many manufacturing and service companies around the world for over three decades. However, until now, there has been little research on the use of these methodologies in the Higher Education (HE) sector.

In Operational Excellence Case Studies in Higher Education Institutions, the chapters bring together a wide range of real-life, global case studies which highlight critical differences in approach due to varied cultural differences and leadership styles.

This edited collection offers a practical guide for OPEX facilitators in all HE Institutions for developing, implementing, and deploying OPEX or Continuous Improvement initiatives, and is a great asset to many trainers and consultants who would like to deliver executive courses for senior managers in public sector organisations; in particular HE or University sector.

Review Quotes

The demand for increased efficiency and effectiveness in higher education has never been greater. This book provides a clear and practical roadmap to achieving operational excellence within universities. A highly valuable resource and a must-read for anyone committed to driving improvement in higher education.

--Professor Lars Sörqvist, Chairman, International Academy for Quality (IAQ)

Having been involved in the Lean transformation of Cardiff University in the early 2000s, I know that this is a very difficult job, in fact akin to herding cats. I found that the key issues were around strategy and alignment, leadership, and behaviour and engagement. With a series of cases using different improvement approaches, this book will prove invaluable to anyone wishing to improve their further education institute or indeed anyone wishing it was improved!--Professor Peter Hines, South East Technological University & SETU Li4, Ireland

Jiju Antony has been a leader in quantitative approaches to improving higher education for many years. For this innovative work, he has recruited a "Who's Who" of coauthors committed to operational excellence in higher education. I strongly recommend this book of successful case studies to anyone interested in improving higher education

--Dr Roger W. Hoerl, Brate-Peschel Professor of Statistics, Union College, USA

This book fills a vital gap by showcasing how Operational Excellence principles can be effectively adapted to the unique challenges of higher education institutions. The diverse, real-world case studies offer practical insights for driving meaningful and sustainable improvements across the academic sector.

--Prof Sanjay Bhasin, Prof of Operational Excellence and Innovation, University of Buckingham, UK

This book is showcasing the successful application of Operational Excellence methodologies in the Higher Education sector. Through global case studies, this book fills a significant gap, offering valuable insights and practical examples. Dive into real-world experiences and strategies shared by leading academics in the world. A must-read for those seeking to enhance operations and drive operational excellence in academia.

--Professor E V Gijo, Indian Statistical Institute, Bangalore, India

About the Author

Jiju Antony is Professor of Quality and Operational Excellence, Northumbria University, UK.

Michael Sony is Senior Lecturer in Operations Management, Oxford Brookes Business School, Oxford Brookes University, UK.

Elizabeth A. Cudney is Professor of Data Analytics at the University of Maryville, USA.

Sandra L. Furterer is Professor of Practice at the Ohio State University (OSU), Ohio, USA.

Chad Laux is Associate Professor of Computer & Information Technology at Purdue University, USA.

Raja Jayaraman is Associate Professor of Industrial Engineering, New Mexico State University, USA.

Maher Maalouf is Associate Professor of Management Science and Engineering, Khalifa University, Abu Dhabi, UAE.