OtterBox Symmetry Flex Series Case for Samsung Galaxy Z Flip 4 - Purple

Hello Jennifer! We are sorry about the fit issues you were experiencing. Please know that we do have a great warranty to replace items that are defective. We are glad we were able to assist you with a return. Should any questions arise, please feel free to reach out to our Customer Service department.

Hey there Steve! We're sorry to hear about this unusual situation with your Symmetry Flex Series case for your Galaxy Z Flip4. Were you able to utilize the adhesive on the top of the case to help it stay in place? If so, and you are still finding that it is not wanting to stay in place, give us a ring at 1-855-688-7269 and we would be happy to see what we can do for you! Cheers, OtterBox Customer Support

We're thrilled to hear our Symmetry Series Flex case for your Galaxy Z Flip4 has been working well for you so far! We'll be sure to let our design team know you'd be interested in seeing some additional color choices though. It sounds like you've been a pretty big fan of this case--is there any reason we lost out on those four additional stars in your review? We'd love to hear more of your thoughts on this. Please feel free to give our awesome Otters a ring at 1-855-688-7269 with any questions, concerns, or if you'd like to chat about this some more. Cheers, OtterBox Customer Support

Thank you so much for taking the time to share your thoughts on the Symmetry Series Flex case for your Galaxy Z Flip4 with us. We're always working to improve our cases with each new release and hearing from folks like yourself is the best way for us to gage that path forward. As far as that top piece goes, you should be able to just push that top part down and have it stay in place. If this issue continues though, please feel free to give our Otters a call at 1-855-688-7269 for more help troubleshooting things or if you're in need of a replacement case. Best, OtterBox Customer Support

Hey, Donnie! Thanks so much for taking the time to share some feedback on this Symmetry Series Flex case with us. We've tested and confirmed this case will work with any of our Qi wireless chargers. However, since we don't preform third party testing, we can't guarantee the compatibility between our case and another company's charger. We're happy to hear you've been enjoying this case otherwise though. We'll be sure to share your thoughts on wireless charging compatibility and a holster accessory with our design team for you though. If there's anything we can do to help or any questions we might be able to answer, please don't hesitate to give our awesome Otters a ring at 1-855-688-7269. Best, OtterBox Customer Support

We can totally get how such shifting of the top piece of the Symmetry Series Flex case would make for a fairly frustrating experience, and we're sorry that yours is giving you trouble. We're including a link to our YouTube video that demonstrates the best process for installation to see if that helps with the case in hand. If not, definitely give our friendly Otters a call at 1-855-688-7269, and we'll be glad to help get a brand-new warranty replacement in the works to dial things in! Best, OtterBox Customer Support

We're sorry to hear you had such a poor experience with the Symmetry Series Flex case that you felt the need to take matters into your own hands. That definitely shouldn't have been necessary, and although our warranty generally won't be able to provide support for intentionally altered items, given the circumstances, we'd definitely be happy to chat about the possibility of making an exception and getting you a brand-new replacement. Just give our friendly Otters a call if this is something you'd be interested in, and we'll go from there. Kindly, OtterBox Customer Support

A frustrating situation to be sure, but the good news is we're confident that a brand-new warranty replacement of the Symmetry Series Flex case will dial things with your Galaxy Z Flip4 for the long haul! Just ping our handy Otters through the link below or at 1-855-688-7269, and we'll be glad to help get one in the works! https://www.otterbox.com/en-us/warranty-begin Best, OtterBox Customer Service Team

We're very sorry to learn of the damage your Galaxy Z Flip4 sustained while under the watch of the Symmetry Series Flex case. This particular device does have some unique dynamics that dictate the hinge point being somewhat exposed when folded up, but we will definitely share your feedback about this discouraging experience with our design team for their reference. In the meantime, we would very much like to help get you set up with a new case for a fresh start on that side of things. If you'd be open to this, please do feel welcome to give us a call at 1-855-688-7269 and we'll be glad to assist you further. Warmly, OtterBox Customer Service Team

We certainly wouldn't want you to settle for anything that wasn't meeting your expectations, but we're sorry to hear you'll be moving on from this Symmetry Series Flex case. We actually went with the smooth outer surface in an effort to aid in the retrieval of one's Z Flip4 from pockets and such, and it's disappointing to learn you felt that made it tricky to keep a handle on things. We'll make sure to share your concerns about this and the other points you brought up with our quality and design teams to they can dig in a bit more. If we can be of any further Otter assistance, please do feel welcome to give us a call at 1-855-688-7269 and we'll always be happy to help. Kindly, OtterBox Customer Service Team

You're not wrong to expect a secure and snug fit from the Symmetry Series Flex case, and we're sorry that your particular unit has given you an uneasy feeling and experience. If you press that top piece down after opening your device, does it feel consistently loose or are you able to set it securely back in place? We love to learn more about your recent and brief time with the case and help figure out the best path forward to maximum protection for your Z Flip4. Just give our friendly Otters a call at 1-855-688-7269 and we'll get right on the case! Best, OtterBox Customer Service Team

Sorry to hear you're struggling with some shifting of those two pieces of the Symmetry Series Flex case. Once you open up the Z Flip4, you can gently press those back down and they should stay put and alleviate that issue you've run into when closing the device. We greatly appreciate the heads-up on your experience and will share it with our quality and design teams. If we can be of any further Otter assistance, just give us a call at 1-855-688-7269 and we'll always be happy to help! Best, OtterBox Customer Service Team

Thanks for always making Otter your go-to, we really do appreciate the continued support! And we're sorry that things are feeling a bit wonky with your most recent Symmetry Series case for the Galaxy Z Flip4. If you're unable to press that top piece down into place and have it stay put, please give us a call at 1-855-688-7269 and we'll be glad to help get you set up with a brand-new warranty replacement that we're confident will provide a secure fit going forward. Best, OtterBox Customer Service Team