$21.99 when purchased online
Target Online store #3991
About this item
Description
PRODUCT OVERVIEW The OtterBox SYMMETRY SERIES case features the advanced impact protection you've come to expect from OtterBox integrated with a slim and stylish design. With dual-material construction, your mobile devices will receive the benefits of a hard polycarbonate exterior and a rubber impact-absorbing interior. It's hard to believe that the OtterBox SYMMETRY Case provides all this incredible protection while still being purse and pocket-friendly. With beveled edges to protect your screen while your mobile device lays flat and easy-to-install one-piece design, the Symmetry case does it all! KEY FEATURES Dual-material construction provides the ultimate impact protection The internal core helps absorb impact and dissipate shock Beveled edges protect your screen when your phone lays flat Retains access to all ports, buttons, and the camera Slim, stylish design Easy to install PLEASE NOTE: This is a Manufacturer Refurbished OtterBox, refurbished by a Certified OtterBox Refurbisher and an Authorized Distributor.
Model Compatibility: Apple iPhone 12 Pro
Dimensions (Overall): 1.0 inches (H) x 4.0 inches (W) x 7.0 inches (D)
Weight: .13 pounds
Battery: 1 Non-Universal, No Battery Used
Warranty: 90 Day Limited Warranty. To obtain a copy of the manufacturer's or supplier's warranty for this item prior to purchasing the item, please call Target Guest Services at 1-800-591-3869
TCIN: 91341177
UPC: 840104215814
Origin: made in the USA
The above item details were provided by the Target Plus™ Partner. Target does not represent or warrant that this information is accurate or complete. On occasion, manufacturers may modify their items and update their labels.
We recommend that you do not rely solely on the information presented. If you have a specific question about this item, you may consult the item's label, contact the manufacturer directly or call Target Guest Services at 1-800-591-3869.
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Shipping details
Estimated ship dimensions: 7 inches length x 4 inches width x 1 inches height
Estimated ship weight: 0.13 pounds
item ships from third party seller: A4C
Return details
This item can be returned to any Target store or Target.com.
This item must be returned within 30 days of the date it was purchased in store, shipped, delivered by a Shipt shopper, or made ready for pickup.
See the return policy for complete information.
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Summary of reviews
The OtterBox Symmetry case for iPhone 12 has received mixed feedback from guests. While many appreciate its slim design and aesthetic appeal, concerns about durability and grip have been frequently mentioned. Some guests experienced issues with the rubber siding detaching and the case not providing adequate protection during drops. However, others have praised its lightweight feel and effective protection, making it a popular choice for those seeking a stylish yet functional case.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
3.7 out of 5 stars with 103 reviews
Falls apart within a year.
2 out of 5 stars
Izzy - 1 year ago
originally posted on otterbox.com
I have bought this phone case twice before, both times it has broken down at the rubber siding within a year. The rubber doesn’t stay attached to the plastic backing, and becomes loose. This has lead to my screen protector cracking because it doesn’t protect the edges of my phone anymore. I would not recommend this product.
1 reply from Customer Service team - 1 year ago
Hello, Izzy! We are so sorry to hear that you have experienced an issue with your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Crap!
1 out of 5 stars
No thanks - 1 year ago
originally posted on otterbox.com
To slippery to hold falls off everything. Need grip
1 reply from Customer Service team - 1 year ago
Hello! We are so sorry to hear that you are finding the Symmetry Series case to be a bit more slippery than you had hoped for. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with a return and assisting you with finding a perfect case to meet your needs.
Cover keeps coming off ?
2 out of 5 stars
Kelt - 2 years ago
originally posted on otterbox.com
Phone keeps popping out of cover at top of phone . My previous Otter Box cover was a 3 piece affair with a soft plastic connector that started to come apart after about a years worth of use . So far , not too impressed with the Otter Box
1 reply from Customer Service team - 2 years ago
Hello, Kelt! We are so sorry to hear you are experiencing an issue with the corner of your case. We have a great warranty, and we would be more than happy to get you a new product via warranty replacement. Please give our CS Team a call at 1-855-688-7269 and we are happy to help with this!
Doesn’t live up to OtterBox standard
2 out of 5 stars
JustJunior - 2 years ago
originally posted on otterbox.com
I’ve been using OtterBox since my first iPhone back in 2010. In that time I’ve worked a number of jobs that have put these cases to the test and I’ve always been impressed by how well they’ve protected my phone. Despite countless drops and various other impacts over the years, I’ve never wound up with even a crack on any of my phones, until now. I dropped my phone from a height of maybe 2 or 3 feet and the back completely shattered. I’ve never purchased a warranty plan on any of my phones because the OtterBox has always done the job (and I have to be super intentional about budgeting) so now I’m stuck with a broken phone and have lost my trade in value. I would not trust this case again.
1 reply from Customer Service team - 2 years ago
Hello! We’re sorry to hear about your damaged device. Our cases are very protective, but some variables can’t be predicted. We’re happy to send a new OtterBox product under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Please give us a call at 1-855-688-7269 with any questions or if you’d like a new case.
Not for iPhone 12
1 out of 5 stars
- 2 years ago
originally posted on otterbox.com
Does not fit the iPhone 12 good volume buttons don’t line up
1 reply from Customer Service team - 2 years ago
Hello! We apologize for the fit issue you have experienced with your Symmetry Series case. Please give our CS Team a call at 1-855-688-7269 as we have an awesome warranty, and we are happy to help!
Bad paint
3 out of 5 stars
Zach - 2 years ago
originally posted on otterbox.com
The paint chips off easily. This make it not look as good. But it does a good protecting my phone
1 reply from Customer Service team - 2 years ago
Hello! We're thrilled to hear you are enjoying the amazing protective nature of that Symmetry Series case! We apologize for the issue you are experiencing with the case chipping. We have an amazing warranty that will remedy this issue for you. Please give our CS Team a call at 1-855-688-7269 so we can help!
Not as good as they used to be...
1 out of 5 stars
cindynken - 2 years ago
originally posted on otterbox.com
This is my 4th Otterbox and this one has not held up. In less than a year, the rubber has detached from the hard plastic :(
1 reply from Customer Service Support team - 2 years ago
Hey there! We're sorry to hear about your frustrations with your Symmetry Series case for your device. Thankfully, we will replace your case under our product warranty policy! Just give us a quick call at 1-855-688-7269 and we would be more than happy to get you all patched up. Cheers, OtterBox Customer Support
Overated
2 out of 5 stars
Asher - 2 years ago
originally posted on otterbox.com
It’s okay.. had it for 8 months and have Daley dropped it so just now I was looking at the camera and there was a crack so I took off the case and the phone was absolutely shattered
1 reply from Customer Service Support team - 2 years ago
Hey there Asher. We're sad to hear your iPhone suffered from such damage under the watch of one of our Symmetry Series cases. With that said, while we design our cases to minimize the risk of damage, there are variables that can influence the outcome of any drop or fall that we're unable to prevent. While we cannot extend our warranty to your device, as we are not the manufacturer, we would love to send you a brand-new case so you can get a fresh start once your phone is repaired. Just give us a ring at 1-855-688-7269 and we would be happy to help. Kindly, OtterBox Customer Support
Terrible quality
1 out of 5 stars
Maxim - 2 years ago
originally posted on otterbox.com
Bought this case because of the brand. Terrible protection and fell apart very quickly
1 reply from Customer Service Support team - 2 years ago
Hey there Maxim. We're sorry to hear about this unusual situation with your Symmetry Series case. Thankfully, we have an awesome product warranty policy, and we would be happy to get a replacement set your way. Just give us a ring at 1-855-688-7269 and we will get you taken care of. Cheers, OtterBox Customer Support
Color
3 out of 5 stars
Summer - 2 years ago
originally posted on otterbox.com
The color teal is a little darker than what I was expecting.
1 reply from Customer Service Support team - 2 years ago
Hey there Summer! We're sorry to hear that you are not loving our Symmetry Series case for your device. We include photos on our product page to give you the best idea possible as to what it is you'll be receiving, but we apologize if you didn't find them helpful. We do our best to reflect the colors as accurately as we can, but some colors are harder to photograph than others. If you are needing further assistance with this color conundrum, give us a ring at 1-855-688-7269 and we would be happy to help. Cheers, OtterBox Customer Support
Best all around lightweight protection.
5 out of 5 stars
Mark78734 - 2 years ago
originally posted on otterbox.com
The Symmetry series for iPhone 12 is perfect protection. I have dropped my phone a few times getting out of my truck and No Damage. I always end up with a Symmetry case, it just works. I highly recommend by personal experience.
Find a different otterbox case
1 out of 5 stars
cstepchuk - 2 years ago
originally posted on otterbox.com
Dropped my phone on its back and the entire back shattered with the case on the phone still! I’ve usually been pleased with my previous otterbox purchases but this case did not do its job and it did start to peel and warp pretty early on
1 reply from Customer Service Support team - 2 years ago
We're sorry to hear about your damaged device. Our cases are very protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case. Kindly, OtterBox Customer Service
Good
5 out of 5 stars
Harv - 2 years ago
originally posted on otterbox.com
Attractive, strong, nice colour. Always use Otterbox for my phones.
A Protective Case that is Well Made
5 out of 5 stars
Katie - 2 years ago
originally posted on otterbox.com
Symmetry cases are indeed sturdy and offer very good protection. Case fits snugly and does not interfere with buttons, port or speakers. Good stuff.
Horrific
1 out of 5 stars
josh - 2 years ago
originally posted on otterbox.com
Actually horrible. First time I dropped it with this case the back shattered
1 reply from Customer Service Support team - 2 years ago
We're sorry to hear about your damaged device. Our Symmetry Series cases are protective, but some variables can't be predicted. We're happy to send a new OtterBox under our product warranty, but we are unable to extend our warranty to the device itself, as we are not the manufacturer. Give us a ring at 1-855-688-7269 with any questions or if you'd like a new case. Kindly, OtterBox Customer Service Support
Cracked screen after 2 weeks of use.
1 out of 5 stars
James - 2 years ago
originally posted on otterbox.com
I purchased a new phone two weeks ago and placed a screen protector and this case on it immediately. The phone has not been dropped to any sufficient degree and there are no impact marks on the screen, yet my 2 week old phone screen is cracked. My last phone was 6 years old and never had a crack. Why bother if it won't protect?
1 reply from Customer Service Team team - 2 years ago
Your discouragement is of course understandable, and we are truly sorry to learn of the damage your two-week-old iPhone's display somehow sustained while covered by the Symmetry Series case. We genuinely put forth every effort—from design and materials to manufacturing and post-production testing—to ensure our cases will provide the best protection available to help limit the potential for such discouraging outcomes; but unfortunately, any given incident is still subject to a variety of unique dynamics that are at times beyond our control and prevent us from being able to eliminate all exposure to risk. Our warranty won't be able to help with any device repairs, though we would very much like to get you set up with a new case, and potentially a new screen protector if the one you were using was also an OtterBox product, for use once that has been taken care of. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further. Warmly, OtterBox Customer Support
Shattered Back Glass
1 out of 5 stars
snipguy2 - 2 years ago
originally posted on otterbox.com
I have been using OtterBox products for as long as our family has had iPhones, but this particular model failed in a way I’ve never experienced before. I’ve never had any major impacts or drops since my new device arrived in July. I took my phone out at a social event only to have a friend point out the back camera square of glass shattered. Startled, I removed the case to find the back glass was completely broken into small pieces. The scary thing is that it was only due to daily use. Case was never removed since purchased, yet I now have broken the back glass, which I didn’t even know was possible. Frequently the case corners would be popped off the sides and wouldn’t fully wrap around the phone when I pulled it out of my pocket after sitting in the car or the office. Also, I am out a hefty deductible on insurance for yet another replacement. Unfortunately, I cannot recommend this product or the similar Symmetry models.
Does not protect back of phone
1 out of 5 stars
Jason - 2 years ago
originally posted on otterbox.com
My phone slipped off of my desk onto my hardwood floor and landed face down. This is a fall of about one meter. The screen is fine, but the entire back of the phone is shattered. It's covered by insurance, but I still owe a hefty deductable. And I will also need to buy a new case on top of it! Now I'm in the hole hundreds of dollars, I've used otterbox for years and nothing like this has happened before.
1 reply from Customer Service Team team - 2 years ago
Very sorry to hear of the altercation between that hardwood floor and your iPhone/case combo. Although distance can certainly play a role in an outcome such as this, any given incident is also subject to a variety of other unique dynamics that be a factor as well. We regret that our warranty won't be able to help offset any costs associated with your deductible, though we would very much like to get you set up with a new OtterBox for a fresh start on that side of things. Please feel welcome to give us a call at 1-855-688-7269, and we'll be glad to assist you further. Kindly, OtterBox Customer Support
Not good for your phone at all
1 out of 5 stars
Eric - 3 years ago
originally posted on otterbox.com
I love otter box but I am very sad to say that I do not like this case. One of my otter box cases cracked so I decided to use my warranty but the case I had unfortunately sold out. I then chose this case because it looked very similar, but I found out on my own that it protects my phone very differently. Within the first two days of using this case my phone slipped out of my hand at waist level, shattering the back of my phone. I am now back to using my old broken otter box case as I do not trust this case at all.
Purchase
1 out of 5 stars
Jamie - 3 years ago
originally posted on otterbox.com
I purchased this case because of the color and was told by the help person that it was more of a softer and rubber type of case. That was false, it is plastic. That was very disappointing.
1 reply from Customer Service Team team - 3 years ago
Very sorry for the poor communication and disappointing experience with the Symmetry Series case. This model does actually have synthetic rubber edging, but it's certainly correct that the main backside is a polycarbonate (plastic) material. Our Figura Series case will actually be the softest option we have for your iPhone. You can take a closer look at that option through the link below, and for your convenience, we're including another link for you to start the return process for the one in hand that you're not fond of. Figura Series: https://www.otterbox.com/en-us/iphone-12-pro?prefn1=name2&prefv1=Figura%20Series Returns: https://www.otterbox.com/en-us/returns-search Best, OtterBox Customer Service Team