Pantene Repair & Protect Conditioner - 21.4 fl oz: For Dry Hair, Dye-Free, Paraben-Free, Liquid

We're sorry to hear the Pantene Repair & Protect Conditioner didn’t work for you. Our shampoos and conditioners offer different moisture levels, so this product may have been more moisturizing than your hair needed. Using a smaller amount of conditioner or conditioning less often may help prevent hair from feeling weighed down. We'd be happy to help you find the best products for your hair type. Please call us at (800) 945-7768 when you have a moment.

Thank you for reaching out about our Pantene Pro-V Repair and Protect Conditioner. It makes us happy to hear that you enjoy our product's packaging. However, we are disappointed to learn that your hair became dry, tangled, and that you also experienced some breakage. This truly isn't the kind of experience we expect our consumers to have. Please be assured that we are reporting this to the rest of our Pantene Team. As you may know, hair is usually dry if it's not conditioned enough. There is a possibility that this product wasn't the best for your hair type and for a better experience, we recommend trying a richer conditioner. You can also try using a leave-in conditioner instead of one that you rinse out. Also, it may help to know that tangled hair is common and can be made worse when combing or scrubbing your hair while it's wet. To help with detangling, we recommend applying a rich conditioner to the dry tangled hairs, and leave it on for several minutes. Afterwards, take a fine-toothed comb and began to detangle the hairs. Be sure to start at the ends and inch your way up to the roots. We want to assure you that none of our products can cause or speed up hair breakage. Still, we want to make sure your comments reach the appropriate people on our team. To do so, we'd like to collect some additional information so we can be sure you get the attention you deserve. Please give us a call at (800) 945-7768 or email us through our Contact Us Page so we can better assist you.

Thank you for sharing this information regarding our Pantene Pro-v Repair and Protect Conditioner. We're sorry to hear that you received the wrong sized product in your order and that it also arrived damaged. If you haven't already, we recommend reaching out to the retailer directly at 1-800-925-6278 so that they can further assist you.