L'Oreal Paris Elvive Total Repair 5 Repairing Conditioner - 28 fl oz
$9.49 ($0.34/fluid ounce)
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4.4 out of 5 stars with 482 ratings
Guests are saying
The conditioner has received mixed reviews. Many guests appreciate its moisturizing and softening effects, pleasant scent, and ability to repair damaged hair. However, several guests are disappointed with the new formula, citing issues like increased hair tangling, dryness, and a less effective conditioning experience compared to the old formula.
Summary created by AI from text of reviews reflecting recent feedback provided across different star ratings (includes incentivized reviews)
4.3 out of 5 stars with 606 reviews
quality: 3.37 out of 5
value: 3.44 out of 5
60% would recommend
50 recommendations
5 out of 5 stars
Thumbs up graphic, would recommend
12 February, 2026Verified purchase
Conditioner
This conditioner made my hair soft & manageable. I have thick coarse wavy hair and this conditioner worked very well with my hair type.
1 out of 5 stars
7 January, 2026
originally posted on lorealparisusa.com
Hate the new formula!
I have used this product for the past 12 years at least. This new formula is awful. It is super watery, leaves my hair oily now and it smells terrible. The color isn't even the same as it used to be. Please bring back the old formula.
1 reply from LeCare team - 1 month ago
Hi treab. Thank you for reaching out to L'Oreal regarding the Elvive Total Repair 5 Conditioner. We are sorry your results were not what you were expecting. We’d like to help! Please call us at 800-631-7358, M-F, 9am-5:30pm, ET and provide us with your case #44719514. Please have the product with you when you call. Looking forward to hearing from you!
5 out of 5 stars
Thumbs up graphic, would recommend
1 January, 2026Verified purchase
(no review title)
leaves my hair super soft even with well water
5 out of 5 stars
Thumbs up graphic, would recommend
17 December, 2025Verified purchase
The Best
Always get compliments about this shampoo and conditioner. I love the smell and the way it leaves my hair feeling healthier
5 out of 5 stars
Thumbs up graphic, would recommend
8 December, 2025Verified purchase
(no review title)
Excelente
5 out of 5 stars
28 November, 2025
originally posted on lorealparisusa.com
Great slip.
This review is for the Conditioner, not the Shampoo. I do struggle with L'Oreal's shampoos itching my scalp but I have to give enormous credit to their Conditioners. They have excellent slip. Whereas other conditioner brands practically yank the hair out of my head from their inability to detangle the after-effects of shampooing, I can almost effortlessly comb the conditioner through my hair in the shower.
5 out of 5 stars
20 November, 2025
originally posted on lorealparisusa.com
Love!
This product is amazing!!! I love the smell!! I wish you made more products with this scent! I plan to replace all my other conditioners with this because I love the scent so much! I can't believe the other reviews complaining about the scent lingering! That is why I love this product so much! Get a nonscented product if you have allergies! Let the rest of us smell good!
1 out of 5 stars
11 November, 2025Verified purchase
Product reformulated, now it’s awful
The L’Oréal Elvive Total 5 shampoo and conditioner were my staple products for years (as well as the discontinued camellia oil conditioner), they left my hair so silky and shiny. They were reformulated maybe a year ago? I’ve tried so hard to appreciate them, I was willing to forgive the change in fragrance (for the worse) and color (they used to be a light buttery yellow shade), but my hair feels awful after, it’s not moisturizing at all, it tangles. My hair is 10% gray, uncolored, and past my shoulders.
1 reply from L'OrealParisProductExpert team - 3 months ago
Hi there! Thank you for reaching out about our L'Oreal Paris Elvive Total Repair 5 Repairing Conditioner. We are truly sorry to hear how deeply disappointed you are with the reformulation of our L'Oréal Elvive Total 5 shampoo and conditioner. We understand that these products were your trusted staples for years, leaving your hair silky and shiny, and we regret that the changes have resulted in a fragrance you dislike, a different color, and most importantly, hair that now feels awful, unmoisturized, and tangled. We value your long-standing loyalty and sincerely apologize that the updated formula has not only failed to meet your expectations but has actively detracted from your hair's health and appearance. Your detailed feedback is incredibly important to us as we continuously strive to deliver products our customers love.
1 out of 5 stars
Thumbs down graphic, would not recommend
7 October, 2025
Awful - Dried out hair & left frizz
never buying this again, after ONE wash it left my hair incredibly dry & frizzy. I've never had a conditioner do that. AWFUL!
1 reply from L'OrealParisProductExpert team - 4 months ago
Hi Samantha. We are sorry to hear that L'Oreal Paris Elvive Total Repair 5 Repairing Conditioner is not your new favorite. We will share your feedback with the others on our team as we are always looking for ways to improve our products.
1 out of 5 stars
27 September, 2025
originally posted on lorealparisusa.com
New Fragrance is Intolerable
I've used this conditioner for many years. Recently, though, the fragrance changed and I can no longer use it. It severely aggravates my allergies, makes my eyes itch, stuffs up my nose and gives me a headache. As others have noted, the fragrance lingers long after use and it intensifies when my hair gets damp. Sadly, I'm searching for a fragrance free alternative that, hopefully, works as well as this conditioner. I agree with other commenters, why did you take change a perfectly good, or great, product???
1 reply from LeCare team - 5 months ago
Hi CK773. Thank you for reaching out to L'Oreal. We are sorry to hear about the experience you had with the Total Repair 5 Repairing Conditioner. We would like to speak with you directly about it. Please give us a call at 800-631-7358, M - F, 9am - 5:30 pm, ET for assistance and provide the case #43001637. Please have the product with you when you call. Looking forward to hearing from you!
5 out of 5 stars
14 September, 2025
originally posted on lorealparisusa.com
Amazing, no joke!
I’m so in love with this product! As a black women with deep curls it brought back my heat damaged hair as fast as 3-4 washes (using the shampoo and leave in mask as well) I will ALWAYS swear by this product
5 out of 5 stars
10 August, 2025
originally posted on lorealparisusa.com
L'Oreal Paris power Restore
[This review was collected as part of a promotion.] Wonderful products, congratulations on the product.I really like it, it was a friend who recommended it to me, it leaves my hair very soft because my hair has a lot of volume, it leaves my hair smoother
1 out of 5 stars
Thumbs down graphic, would not recommend
9 July, 2025Verified purchase
False
Was not item in photo false advertisement
3 out of 5 stars
Thumbs down graphic, would not recommend
15 April, 2025Verified purchase
Why would you change it?
This used to be my favorite shampoo and conditioner combo—it left my hair feeling and looking silky, and had a great scent. But they must’ve changed the formula, because in my most recent purchase, the conditioner absolutely stinks. If this keeps up, I’ll have to find a new shampoo and conditioner.
1 reply from L'OrealParisProductExpert team - 10 months ago
Hey there! Thank you for your feedback on our Elvive Total Repair 5 Repairing Conditioner, we are sad to hear that this recent purchase did not meet your expectations. We understand that this can be frustrating, and we will share this information with our production team. We hope that you will continue to try and use our products with satisfaction in the future.
3 out of 5 stars
13 April, 2025Verified purchase
Smelly?
They changed the fragrance on this line and I feel like it’s not as good as it used to be
5 out of 5 stars
Thumbs up graphic, would recommend
13 March, 2025Verified purchase
Love
Love the smell. Works well
5 out of 5 stars
Thumbs up graphic, would recommend
10 March, 2025Verified purchase
Wow this brand
I have been using this brand since September and what a difference in my hair
1 out of 5 stars
Thumbs down graphic, would not recommend
21 February, 2025Verified purchase
Horrible formula change!
New formula smells AWFUL. Like a man’s cologne, the smell is so strong too and lingers. New formula also has made my hair super dry. Disappointed and looking for another conditioner!
1 reply from L'OrealParisProductExpert team - 1 year ago
Hi there, Michelle! We appreciate you taking the time to reach out about our Elvive Total Repair 5 Repairing Conditioner. Consumer feedback is very important to us and allows us to improve all our products. We will be sure to pass all your feedback along to the appropriate teams. We hope you will continue using more of our products soon with full satisfaction with the results!
2 out of 5 stars
21 February, 2025
originally posted on lorealparisusa.com
Good formula. New stinky smell
Why did they change the scent? It was my fav for years now I can’t use it because the new smell gives me a migraine! Please change back to the original scent!!
1 out of 5 stars
Thumbs down graphic, would not recommend
19 February, 2025Verified purchase
New formula
New formula and scent is awful.
1 reply from L'OrealParisProductExpert team - 1 year ago
Hi there, Cj! Thank you for reaching out about our Elvive Total Repair 5 Conditioner. We truly appreciate your feedback on our new formula. Consumer feedback is very important to us and allows us to improve all our products. We will be sure to pass all your feedback along to the appropriate teams. We hope you will continue using more of our products soon with full satisfaction with the results!