PetSafe ScoopFree SmartSpin Self-Cleaning Litter Box

I’ve had this litter box for months now and the app doesn’t notify, even if I have all the notification settings on. The litter-box is not re-calibrating itself, which means the weight is jot tracked correctly and it doesn’t stop when the cat is inside. And the waste bin doesn’t seal in the smell. I have to change the bin every 4-5 days with just one cat. Ultimately, i don’t feel safe with this product for my cat.

Constantly get error message and it’s not even been touched

This litter box worked well for about a week, although it is too small for a normal adult cat. Since the first week, I've had nothing but issues with it. It gets stuck in the dump position, shows the drawer needs to ne changed, even if I just changed it, gets stuck mid cycle and does this every day. I ha e to unplug it, wait 10 seconds, then manually spin it. It is also constantly sending an error code to my phone (pictured). When I get that code, I have to take it apart and put it back together again before it will work. I bought this less than 3 month ago. I do not recommend. Completely waste of time and money. I'd like to return it for a full refund.

I like that the litter pan cleans itself, however, my cart is still able to kick litter out of it and I am vacuuming on a daily basis I was hoping that but design this wouldn't happen but it is.

It does have a few flaws. If the poop is not dry or covered enough it does stick to the sides or will get caught in the open area when it spins and get caught in that area and smear. I have to wipe it down every few days as it will stink. The only other flaw is I wish it had a full guard like another brand so you can empty the litter in the dump bin when changing, it will make it less messy then trying to dump old litter out of the hole. Otherwise a good product, just needs to be revamped a little more.

Bought this as an additional litter box to our litter robot mostly on the good reviews. After several weeks, it leaves me a little disappointed as it drops litter out the front and the app is not as friendly as litter robots. Not as sturdy as the litter robot.

Bought this for my mom who got a new cat and has dementia so she wouldn't have to scoop as often. 11 year old cat took to it right away. We did put a stool in front of it because he has weakness in his hind legs. Don't have to empty more than once a week. Found we didn't need the deodorizer pods and can use regular bathroom trash bags for much cheaper. Like that I can see his weight in the app (he lost weight we he was moved so many times so good to monitor that the weight loss has stopped).

Had it 2 weeks, already got stuck had to take it apart and reset it. Disposal tray is way to small. My other lasted about a week. This one has to be emptied every 3 day's. Doesn't control oder well. They want you to pay extra for sent refills that my other box never needed. Considering returning this.

I bought this liter box 6 months ago and I have nothing but issues with it. It malfunctions every 2-3 days, often times not notifying me of the issue and leaving my cats without anywhere to use the bathroom. Thankfully sometimes they come tell me but not always. The waste bin is also extremely small, it fills up within a matter of a few days, might as well have a regular litter box for as often as I am attending to this one. The unit itself is very small as well, if you have larger cats it will not work for you. A complete and total waste of money

We were gifted this automatic litter box and we're So excited to set it up. Our cats Instantly loved it too as we have a few. In fact they preferred it over any of our others. But, sadly after a month maybe two it keeps giving the error message that the sphere is not detected and or that the cover is not installed. We have made sure to take it apart and clean it very well then placed it back together. As we thought a piece of cat litter could have dislodged, however that was not the case.

I recently moved into an apartment from a house and had a different brand self-cleaning litter box that I had no room for. Let me tell you!! This is SO MUCH quieter than my other! Fits great into my smaller apartment and very nice esthetics! I only wish it had a step for my older cat, but other than that, it's great!

Bought this to replace my broken litter robots I had for 5 years, I will admit I was skeptical but it proofed me wrong! The cycle is quiet, I like how you can monitor via the app. I really like how the litter and wast doesn’t stick inside the globe like it does with the litter robot, makes cleaning super easy, the wast bin is large so you only need to empty it very often. Overall very happy, will definitely buy another once I need to replace my other box.

I purchased this litter box a few weeks ago because my old PetSafe litter scooping box kicked the bucket. I decided on this one because I have friends with similar litter boxes who have had great experiences with theirs. I love that it’s overall easy to assemble—just has a lot of pieces. I also liked that it came with the trash bags, gloves, and filters. It is very quiet when it cleans. However, my cat absolutely WILL NOT use it. I have tried everything I can think of, but he just won’t get in it and is going potty outside of it. I think this is a great product, just not a good fit for my cat.

I bought this back in September 2024 for my new kitten, she has adapted well to using it so that was a plus. This thing has more problems than not, litter constantly gets in places it shouldn’t and makes the litter box throw a code which makes it not work. The amount of times I’ve had to fully take this apart and deep clean it just so it would function for 1 day just to cause me more issues, is insane. I wish I had never wasted money on this. I would not recommend this to anyone.

We were beyond excited to have finally been able to get this litter box after saving up for it. But just after a few months of use, it has stopped working. After the issue was that it would rotate maybe half way around and freeze. Now, it won't rotate at all, it just shows a 3 on the little digital screen. We have tried so much to try and fit this, but nothing has worked. We are disappointed.

So far, I'm really liking this unit. Assembly was fairly easy, instructions were pretty clear. I had a little trouble connecting to my wifi but that was more user error than anything. Once connected, it was easy to set up the app. Unfortunately in the last few months I had just started buying a brand of litter that isn't very compatible with robot boxes (at the time I'd planned to use regular boxes). Now that I have the SmartSpin, I definitely agree this litter won't work & I'm switching over. Changing the waste basket is super easy. And the smaller bags are easier to handle. In terms of cat acceptance, my girls were very curious while I was putting it together, each taking a turn climbing in. Once it was together, however, not so much. I gave them a couple days to acclimate, removing one old box and letting the other get dirty. Then finally took the other box out and they resisted a bit that first day, but were fine by that night. They're the kind to leary of new things, so if your cat takes new things in stride, this should be no problem. Definitely making my life easier so far!

Great product. Easy to assemble and use. No complaints. Would recommend this product

Works well, just wish there were steps. For my senior cat, it's 12.5 inches from the floor to entrance. This is just too high for him and I had to buy a 3rd party step. I wish there was an option to purchase pet safe steps like litter robot has. The box is quiet and easy to setup. For a litter box, it is attractive. My other 2 cats like it. One is a fatty and he fits.

This is my first scoopless litter box for my cat, and we both love it! Very easy to clean and looks great as a furniture piece honestly. My cat began using it right away with no hesitation. Highly recommend!

I purchased this litter box for 2 kittens. I am a little disappointed. The kittens see or hear it cleaning and they jump in and stop it when they can see the drawer from inside and dig in it. This product needs a door or something while doing the cleaning cycle, especially since it exposes the drawer. I don't highly recommend.