awaveobabies - 1 month ago, Verified purchaser
The design of this product is so short sighted. Where to even start.
- it's hard to use. There are different modes for a little bottle, big bottle, and food, with tiny indistinguishable icons indicating which is which. The knob doesn't "snap" into which setting you've chosen, so it's hard to tell what mode you're actually in. Then you have to memorize a bunch of times from the manual - eg 3 minutes on little bottle mode for 2 oz, 5 minutes on big bottle mode for 5 oz, etc. If you ever need a babysitter or someone else to use it, prepare to give them a 15 minute instruction or have them read the manual, because they won't just be able to figure it out. I covered mine in stickies with instructions on them.
- for something that requires you to keep track of time, why doesn't it have a timer on it? You have to use an external timer, so you need another piece of equipment in order to even use this.
- it doesn't automatically shut off. So if you set a bottle to heat, and get distracted by screaming baby or explodey diaper, it will continue on heating and scalding your milk. If you leave it on with no bottle in it accidentally (sleep deprivation will make you forgetful), it will just damage itself.
- you need to put in water at the height of the milk in the bottle. If you use Philips Avent bottles, aka the brand of this device, they are too wide to actually see if the water level matches the milk level.
The only thing that is positive about the warmer is that it does indeed warm the bottle. But everything else about it is so poorly designed and inconvenient, I can't recommend this one.
1 reply from Philips Consumer Care team - 11 days ago
Hi there, thanks for taking your precious time to share your feedback about the Avent Bottle Warmer. Your elaborate feedback on the use and the design are highly appreciated, because this helps our product development team to improve the products. If there are any questions, please feel free to reach out to our team on Social Media. We’re available 24/7 on Facebook (https://philips.to/fb247) and Twitter (https://philips.to/tw247). Alternatively, you can reach out to us via the contact page on our website (https://philips.to/2XeizXO). Someone of our staff will then try their best to help you further. Hope to speak to you soon! Kind regards, Philips Consumer Care