Q&A(66)
Q: Does this plug into the wall socket? In the picture it looks like a USB. Who has a USB at their bathroom sink?!?
A: I'm mystified by absence of regular 110V double prong plug. Agree with comment, "who has a USB port in their bathroom?" My home is 30-years old, which is normal.
submitted byKulgrani - 2 years agoA: Its usb, you will need to buy the plug.
submitted byJayne - 10 months agoA: Hello! You can use a USB wall adapter to charge the Philips Sonicare 4100 Powered Toothbrush.
submitted byAnswered by Philips - 3 years agoBrand expertA: The new toothbrush will almost assuredly work in your old charger base, too; and you won't have to defer to the new USB one. Keep it, though. I'm not an electrician and, in theory, I could be wrong.
submitted byTxasslm - 10 months agoA: I bought an adapter plug that has both the usb plugin and a standard outlet plugin. It cost me $9.99, its a simple and cheap fix.
submitted byWayne - 9 months agoA: Embrace change. It's going to happen anyway. Resistence to the USB is you keeping one foot in the past and no foot in the future, leaving you in a flamingo stance. Do the bridge in all things.
submitted bykath - 1 year agoA: I have a GFCI with USB charging ports in my bathroom. No issues for me.
submitted byHAHA - 10 months agoA: Companies useUSB on the end of their power cables because it is a low voltaga connection, therefore they do not need to seek the same certifications as a regular plug, therefore making it cheaper.
submitted byDEA - 1 year agoA: yes, this is so unnecessary. I wish to have a normal plug, especially for bathroom to have usb to have extra option for water access, I am surprised they want to take that risk for few cents to keep
submitted byQuality - 3 years agoA: It’s usb need a charger to plug into outlet
submitted byCate325 - 6 months agoA: So Phillips wants their customers to replace their bathrm outlets w/ 1 that has a USB port so that WE can use YOUR product? I don't think I'll be remodeling my bathroom so that I can use your product
submitted byK in plfd - 1 year ago
Q: How often should one change heads ?
A: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out.
submitted byPhilips Consumer Care - 3 months agoA: The indicator says every 3 months. Most heads come with a colored indicator to change and if you get heads that have the “brush sync” technology the toothbrush will actually alert you to this.
submitted byzoomzoom - 1 month agoA: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. One reason is that brush heads can get weary and will be less effective in removing plaque.
submitted byAnswered by Philips - 3 months agoBrand expertA: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. One reason is that brush heads can get weary and will be less effective in removing plaque.
submitted byPhilips - 3 months agoBrand expert
Q: Can you use an Apple iPhone adapter to charge this toothbrush?
A: Hello! Here are the safety standards outlined for a USB power adapter: Input voltage: 100-240V.Output voltage: 5V.Power output: 1A or higher. A splash-proof (IPX4) rated adapter.
submitted byPhilips Consumer Care - 6 months agoA: Yes, finally a use for the old USB-A bricks! I have a multi outlet adapter with USB ports but it also can use the Apple charge brick with a normal outlet. I used one and it charged just fine
submitted byzoomzoom - 1 month agoA: Hello! If you already own a USB power adapter, you can use it to charge your Philips product, provided it meets the safety standards outlined below: Input voltage: 100-240V.Output voltage: 5V.Power output: 1A or higher.If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter.
submitted byPhilips - 6 months agoBrand expertA: Hello! If you already own a USB power adapter, you can use it to charge your Philips product, provided it meets the safety standards outlined below: Input voltage: 100-240V.Output voltage: 5V.Power output: 1A or higher.If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter.
submitted byAnswered by Philips - 6 months agoBrand expert
Q: What age is this meant for?
A: I use them for both of my daughters are 10 and 13!
submitted byPickymommyof2 - 3 months agoA: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byPhilips Consumer Care - 6 months agoA: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byPhilips - 6 months agoBrand expertA: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byAnswered by Philips - 6 months agoBrand expert
Q: My daughter wears braces, is this toothbrush compatible for braces?
A: Hello! Yes. All Philips Sonicare toothbrushes are suited for braces. However, do not force the bristles into the gaps of your braces.
submitted byPhilips Consumer Care - 8 months agoA: Hello! Yes. All Philips Sonicare toothbrushes are suited for braces. However, do not force the bristles into the gaps of your braces. Follow the instructions below or view the instructional video on brushing your teeth while wearing braces. Wet the bristles of the brush head. Apply a small amount of toothpaste. Place the bristles against your teeth at a 45° angle. Press the power button to start brushing. First, brush above the brackets, then below. Next, clean between your braces with a circular motion. Lastly, move the brush along the back and biting surface of your teeth.
submitted byAnswered by Philips - 8 months agoBrand expertA: Hello! Yes. All Philips Sonicare toothbrushes are suited for braces. However, do not force the bristles into the gaps of your braces. Follow the instructions below or view the instructional video on brushing your teeth while wearing braces. Wet the bristles of the brush head. Apply a small amount of toothpaste. Place the bristles against your teeth at a 45° angle. Press the power button to start brushing. First, brush above the brackets, then below. Next, clean between your braces with a circular motion. Lastly, move the brush along the back and biting surface of your teeth.
submitted byPhilips - 8 months agoBrand expert
Q: This toothbrush resets itself to the low intensity setting whenever I put it on the charger. Is this normal behavior? Is there any way to permanently disable low intensity, as I never want to use it?
A: Hello! To help you transition to your new Sonicare power toothbrush, it comes with the EasyStart feature turned on.
submitted byPhilips Consumer Care - 9 days agoA: Hello! To help you transition to your new Sonicare power toothbrush, it comes with the EasyStart feature turned on. This feature gently increases the power over the first 14 brushings to help you adapt to brushing with a Philips Sonicare toothbrush. To deactivate EasyStart feature, follow the instructions below: 1. Put the handle on the plugged-in charger. 2. Press and hold the power on/off button while the handle remains on the charger. 3. Keep the power on/off button pressed until you hear a single short beep (after 3 seconds). Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
submitted byAnswered by Philips - 9 days agoBrand expertA: Hello! To help you transition to your new Sonicare power toothbrush, it comes with the EasyStart feature turned on. This feature gently increases the power over the first 14 brushings to help you adapt to brushing with a Philips Sonicare toothbrush. To deactivate EasyStart feature, follow the instructions below: 1. Put the handle on the plugged-in charger. 2. Press and hold the power on/off button while the handle remains on the charger. 3. Keep the power on/off button pressed until you hear a single short beep (after 3 seconds). Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
submitted byPhilips - 9 days agoBrand expert
Q: Is the toothbrush head soft bristle?
A: The included head is not but you can order soft bristle ones. Just check the package before buying, I use soft bristle only and can only use certain heads, C1 is the standard soft bristle head, C2 also says it’s soft
submitted byzoomzoom - 1 month agoA: Hi there! The brush head that came with Philips Sonicare 4100 Series Sonic electric toothbrush HX3681/21, which is the Philips Sonicare C2 Optimal Plaque Control, has a medium bristle stiffness feel. It is perfect for those who want to maintain optimal plaque removal as part of their everyday oral healthcare routine.
submitted byAnswered by Philips - 2 months agoBrand expertA: Hi there! The brush head that came with Philips Sonicare 4100 Series Sonic electric toothbrush HX3681/21, which is the Philips Sonicare C2 Optimal Plaque Control, has a medium bristle stiffness feel. It is perfect for those who want to maintain optimal plaque removal as part of their everyday oral healthcare routine.
submitted byPhilips - 2 months agoBrand expert
Q: How long is the charging cable?
A: Hello! The Philips Sonicare 4100 Toothbrush HX3681/21comes with a USB cable approximately 40 inches long.
submitted byAnswered by Philips - 2 months agoBrand expertA: Hello! The Philips Sonicare 4100 Toothbrush HX3681/21 USB cord length is 1 meter +/- 20mm
submitted byPhilips - 1 month agoBrand expert
Q: Can I use my previous toothbrush heads with this toothbrush? I have the C3 heads that my previous toothbrush went dead on, so now I have a bunch of backups of it.
A: Hello! Yes. You can use the Philips Sonicare C3 brush heads with the Philips Sonicare 4100 Toothbrush HX3681/21.
submitted byPhilips Consumer Care - 4 months agoA: Hello! Yes. You can use the Philips Sonicare C3 brush heads with the Philips Sonicare 4100 Toothbrush HX3681/21.
submitted byPhilips - 4 months agoBrand expertA: Hello! Yes. You can use the Philips Sonicare C3 brush heads with the Philips Sonicare 4100 Toothbrush HX3681/21.
submitted byAnswered by Philips - 4 months agoBrand expert
Q: Can a 10 year old use this electric toothbrush?
A: Hello! This product is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. The Philips Sonicare For Kids is designed to help children ages four to ten get the most from each brushing while they learn. Its unique features and benefits encourage better compliance and exceptional results that will hopefully stay with them for the rest of their life.
submitted byAnswered by Philips - 4 months agoBrand expertA: Hello! This product is not intended for use by persons (including children) with reduced physical, sensory, or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. The Philips Sonicare For Kids is designed to help children ages four to ten get the most from each brushing while they learn. Its unique features and benefits encourage better compliance and exceptional results that will hopefully stay with them for the rest of their life.
submitted byPhilips - 4 months agoBrand expert