Q&A(110)
Q: Does this plug into the wall socket? In the picture it looks like a USB. Who has a USB at their bathroom sink?!?
A: I bought an adapter plug that has both the usb plugin and a standard outlet plugin. It cost me $9.99, its a simple and cheap fix.
submitted byWayne - 2 years agoA: So Phillips wants their customers to replace their bathrm outlets w/ 1 that has a USB port so that WE can use YOUR product? I don't think I'll be remodeling my bathroom so that I can use your product
submitted byK in plfd - 2 years agoA: Embrace change. It's going to happen anyway. Resistence to the USB is you keeping one foot in the past and no foot in the future, leaving you in a flamingo stance. Do the bridge in all things.
submitted bykath - 2 years agoA: I'm mystified by absence of regular 110V double prong plug. Agree with comment, "who has a USB port in their bathroom?" My home is 30-years old, which is normal.
submitted byKulgrani - 3 years agoA: yes, this is so unnecessary. I wish to have a normal plug, especially for bathroom to have usb to have extra option for water access, I am surprised they want to take that risk for few cents to keep
submitted byQuality - 3 years agoA: I have a GFCI with USB charging ports in my bathroom. No issues for me.
submitted byHAHA - 2 years agoA: The new toothbrush will almost assuredly work in your old charger base, too; and you won't have to defer to the new USB one. Keep it, though. I'm not an electrician and, in theory, I could be wrong.
submitted byLee - 2 years agoA: Almost any where you shop sells wall plug adapters called blocks. They’re cheap they’re available. Stop being 1980
submitted byLinda Lou 73 years old - 5 months agoA: Companies useUSB on the end of their power cables because it is a low voltaga connection, therefore they do not need to seek the same certifications as a regular plug, therefore making it cheaper.
submitted byDEA - 2 years agoA: Its usb, you will need to buy the plug.
submitted byJayne - 2 years agoA: Hello! You can use a USB wall adapter to charge the Philips Sonicare 4100 Powered Toothbrush.
submitted byAnswered by Philips - 4 years agoBrand expertA: We switched out our regular bathroom sockets with ones with usb. Shavers, etc require USB chantges now.
submitted byEEids - 3 months agoA: It’s usb need a charger to plug into outlet
submitted byCate325 - 1 year ago
Q: Can you change out the brush head?
A: Hello! Yes, the brush head for the Philips Sonicare 4100 Series Sonic electric toothbrush HX3689/24 is recommended to be replaced every three months of normal use (brushing twice a day).
submitted byPhilips Consumer Care - 5 months agoA: Hello! Yes, the brush head for the Philips Sonicare 4100 Series Sonic electric toothbrush HX3689/24 is recommended to be replaced every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. The HX3689/24 has a brush head reminder feature. The replacement icon on the handle will start to flash when it's time to replace your brush head.
submitted byAnswered by Philips - 5 months agoBrand expertA: Hello! Yes, the brush head for the Philips Sonicare 4100 Series toothbrush HX3689/24 is recommended to be replaced every three months of normal use (brushing twice a day).
submitted byPhilips Consumer Care - 5 months agoA: Hello! Yes, the brush head for the Philips Sonicare 4100 Series Sonic electric toothbrush HX3689/24 is recommended to be replaced every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. The HX3689/24 has a brush head reminder feature. The replacement icon on the handle will start to flash when it's time to replace your brush head.
submitted byPhilips - 5 months agoBrand expert
Q: Can the C3 brush be used with the 4100 head?
A: Hello! Yes, the Philips Sonicare C3 Premium Plaque Control Standard toothbrush heads HX9046/71 are compatible with the Philips Sonicare 4100 Plaque Control Rechargeable Electric Toothbrush - HX3689/24
submitted byPhilips - 14 days agoBrand expertA: Hello! Yes, the Philips Sonicare C3 Premium Plaque Control Standard toothbrush heads HX9046/71 are compatible with the Philips Sonicare 4100 Plaque Control Rechargeable Electric Toothbrush - HX3689/24
submitted byPhilips Consumer Care - 14 days agoA: Hello! Yes, the Philips Sonicare C3 Premium Plaque Control Standard sonic toothbrush heads HX9046/71 are compatible with the Philips Sonicare 4100 Plaque Control Rechargeable Electric Toothbrush - HX3689/24.
submitted byAnswered by Philips - 14 days agoBrand expertA: Hello! Yes, the Philips Sonicare C3 Premium Plaque Control Standard toothbrush heads HX9046/71 are compatible with the Philips Sonicare 4100 Plaque Control Rechargeable Electric Toothbrush HX3689/24.
submitted byPhilips Consumer Care - 14 days ago
Q: Is this ok for dental implant teeth
A: Hi there! Yes—the Philips Sonicare 4100 Series (HX3689/24) is designed specifically for cleaning teeth, gums, and tongue. It should only be used in your mouth for oral care and not on other parts of your body. Sonicare toothbrushes are safe and gentle for everyday brushing and can be used around dental work like fillings, crowns, and implants as you would with natural teeth.
submitted byPhilips - 4 months agoBrand expertA: Hello! Kindly consult your dentist before using a Philips Sonicare toothbrushes if you have had oral or gum surgery within the part two months.
submitted byPhilips Consumer Care - 2 months agoA: Hello! Kindly consult your dentist before using a Philips Sonicare toothbrushes if you have had oral or gum surgery within the part two months. Since gum sensitivity can vary after an implant procedure, it is important to follow your dentist's guidance to ensure comfortable brushing.
submitted byAnswered by Philips - 2 months agoBrand expert
Q: Will a C1 brush head work on this? Will this fit into the hard case that I have from my old sonicare (model HX369W1)?
A: Hello! Yes, the Philips Sonicare C1 ProResults Standard sonic toothbrush heads HX6013/31 are compatible with the Philips Sonicare 4100 Series Sonic electric toothbrush HX3689/24 and the travel case from the Philips Sonicare 4100 Series Toothbrush HX369W1.
submitted byPhilips - 5 months agoBrand expertA: Hello! Yes, the Philips Sonicare C1 ProResults Standard sonic toothbrush heads HX6013/31 are compatible with the Philips Sonicare 4100 Series toothbrush HX3689/24 and the travel case from HX369W1.
submitted byPhilips Consumer Care - 5 months agoA: Hello! Yes, the Philips Sonicare C1 ProResults Standard sonic toothbrush heads HX6013/31 are compatible with the Philips Sonicare 4100 Series Sonic electric toothbrush HX3689/24 and the travel case from the Philips Sonicare 4100 Series Toothbrush HX369W1.
submitted byAnswered by Philips - 5 months agoBrand expertA: Hello! Yes, the Philips Sonicare C1 ProResults brush heads HX6013/31 are compatible with the Philips Sonicare 4100 Series Sonic electric toothbrush HX3689/24 and the travel case from the HX369W1.
submitted byPhilips Consumer Care - 5 months ago
Q: HOw much noise does this make?
A: Hello! All Sonicare products are created with a healthy design margin in sound level which is nowhere near sound safety limits noted by organizations like OSHA or ASHA.
submitted byPhilips Consumer Care - 5 months agoA: Hello! All Sonicare products are created with a healthy design margin in sound level which is nowhere near sound safety limits noted by organizations like OSHA or ASHA. The actual decibel level of the product is not a value we share publicly as it is subject to many variables which prevents us from publishing a standard value. For example, some variables that would potentially impact the dB levels could be the brushing mode selected, the brush head used, and other environmental factors (such as brushing in the shower).
submitted byAnswered by Philips - 5 months agoBrand expertA: "Hello! All Sonicare products are created with a healthy design margin in sound level which is nowhere near sound safety limits noted by organizations like OSHA or ASHA.
submitted byPhilips Consumer Care - 5 months agoA: Hello! All Sonicare products are created with a healthy design margin in sound level which is nowhere near sound safety limits noted by organizations like OSHA or ASHA. The actual decibel level of the product is not a value we share publicly as it is subject to many variables which prevents us from publishing a standard value. For example, some variables that would potentially impact the dB levels could be the brushing mode selected, the brush head used, and other environmental factors (such as brushing in the shower).
submitted byPhilips - 5 months agoBrand expert
Q: Is this toothbrush approved/accepted by the American Dental Association?
A: Hello! Thank you for your message. Please leave us a private message on Facebook to assist your further. Talk to you soon!
submitted byAnswered by Philips - 5 months agoBrand expertA: Hello! Thank you for your message. Please leave us a private message on Facebook to assist your further. Talk to you soon!
submitted byPhilips - 5 months agoBrand expertA: Hello! Thank you for your message. Please leave us a private message on Facebook to assist your further. Talk to you soon!
submitted byPhilips Consumer Care - 5 months agoA: "I don't know... it doesn't say, honey." I couldn't resist responding with a quote. And Philips' website says it is ADA approved.
submitted byAlleira - 4 months ago
Q: How often should one change heads ?
A: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out.
submitted byPhilips Consumer Care - 1 year agoA: The indicator says every 3 months. Most heads come with a colored indicator to change and if you get heads that have the “brush sync” technology the toothbrush will actually alert you to this.
submitted byzoomzoom - 1 year agoA: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. One reason is that brush heads can get weary and will be less effective in removing plaque.
submitted byAnswered by Philips - 1 year agoBrand expertA: Hello! It is recommended to replace your Philips Sonicare Brush Head every three months of normal use (brushing twice a day) or when the blue indicator bristles wear out. One reason is that brush heads can get weary and will be less effective in removing plaque.
submitted byPhilips - 1 year agoBrand expert
Q: Can you use an Apple iPhone adapter to charge this toothbrush?
A: Hello! Here are the safety standards outlined for a USB power adapter: Input voltage: 100-240V.Output voltage: 5V.Power output: 1A or higher. A splash-proof (IPX4) rated adapter.
submitted byPhilips Consumer Care - 1 year agoA: Yes, finally a use for the old USB-A bricks! I have a multi outlet adapter with USB ports but it also can use the Apple charge brick with a normal outlet. I used one and it charged just fine
submitted byzoomzoom - 1 year agoA: Hello! If you already own a USB power adapter, you can use it to charge your Philips product, provided it meets the safety standards outlined below: Input voltage: 100-240V.Output voltage: 5V.Power output: 1A or higher.If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter.
submitted byAnswered by Philips - 1 year agoBrand expertA: Hello! If you already own a USB power adapter, you can use it to charge your Philips product, provided it meets the safety standards outlined below: Input voltage: 100-240V.Output voltage: 5V.Power output: 1A or higher.If you want to use or charge your product in a moist environment, for example, in the bathroom, always use a splash-proof (IPX4) rated adapter.
submitted byPhilips - 1 year agoBrand expert
Q: What age is this meant for?
A: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byPhilips Consumer Care - 1 year agoA: I use them for both of my daughters are 10 and 13!
submitted byPickymommyof2 - 1 year agoA: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byAnswered by Philips - 1 year agoBrand expertA: Hello! The Philips Sonicare HX3681/21, part of the 4100 Series, is designed for adults.
submitted byPhilips - 1 year agoBrand expert