PlayZoom Bundle Smartwatch and Bluetooth Headphones

A: This model cannot put songs on it. There’s no port. Absolutely false advertising

A: Hi, thanks for reaching out about PlayZoom Bundle Smartwatch and Bluetooth Headphones The PLAYZOOM 4 GO Smartwatch has 4GB of internal storage, expandable with an SD card to store music, photos, and other media. It can hold up to 750 songs or 1000 contacts. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about the PlayZoom Bundle Smartwatch and Bluetooth Headphones It sounds like your watch has experienced a "system freeze," which is common if a game or app glitches. Since you can't turn it off through the screen, you need to perform a Force Restart.1. The Force Restart (Most Likely Fix) On almost all PlayZoom models, there is a physical "Home" or "Power" button on the side of the watch. Locate the Button: It is usually the round button on the right-hand side. The Long Press: Press and hold that button down for a full 20 to 30 seconds. What to expect: Do not let go if nothing happens at first. Eventually, the screen should go black, and the watch should vibrate or show the PlayZoom logo as it reboots. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hi, thanks for reaching out about the PlayZoom Bundle Smartwatch and Bluetooth Headphones This is a known issue with the PlayZoom watches when the battery gets too low or is charged with the wrong type of power source. 1. The "Deep Charge" Fix Often, if these watches are dead for a while, they enter Battery Protection Mode. To fix this: Use the Right Power Source: Connect the watch to a computer USB port or a standard 5V 1A wall plug (like an old iPhone "cube"). Do not use a "Fast Charger" (like a modern phone charger), as these can actually prevent the watch from charging properly. The 30-Minute Rule: Leave the watch on the charger for exactly 30 minutes, even if the screen stays black. Unplug and Re-plug: After 30 minutes, unplug it for 10 seconds, then plug it back in and leave it for 3 full hours. This often "shocks" the battery back into a normal cycle. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hi, thanks for reaching out about PlayZoom Bundle Smartwatch and Bluetooth Headphones The PlayZoom Bundle Smartwatch features an adjustable silicone band designed specifically for children, typically aged 4 to 12 years old. The band is highly adjustable with multiple holes, fitting wrists from approximately 5.5 inches to 8 inches in circumference. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about PlayZoom Bundle Smartwatch and Bluetooth Headphones. This issue usually happens because the battery's "brain" is out of sync with its actual physical charge, or the battery has entered a protective "deep sleep" mode. This is common if the watch was sit on a shelf for a while before being sold or if it hasn't been used in a few weeks. Here is the step-by-step "recalibration" process recommended by PlayZoom to fix this: 1. The "Double Charge" Method Often, the watch sees a small spike in voltage and assumes it's full, even if the battery is mostly empty. Step 1: Leave the watch on the charger for at least 30 minutes to 1 hour, even if it says "Full." Step 2: Unplug the watch, wait 10 seconds, and then plug it back in. Step 3: Leave it to charge for another 2–3 hours. This "second soak" often forces the battery to actually fill up past that initial false reading. 2. Check Your Power Source PlayZoom watches are very sensitive to how they are charged. Avoid Fast Chargers: Do not use a high-powered "fast charger" (like one for a modern iPhone or Samsung). These can trigger the watch's safety shut-off, making it think it’s full when it isn’t. Use a Computer: The most reliable way to charge these is by plugging the USB cable into a laptop or desktop computer port. These provide the low, steady voltage (5V 1A) the watch requires. 3. Hard Reset (Clear the Software Glitch) If the battery icon is still lying to you, a hard reset can force the software to re-check the battery level: The Toggle Switch: Many PlayZoom models have a physical ON/OFF toggle switch on the back or side (hidden under a rubber flap). Flip it to OFF, wait 30 seconds, and flip it back to ON. Factory Reset: If you can get into the menu, go to Settings > Advanced > Factory Reset. This will not hurt the watch hardware but will reset the battery monitoring software. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thank you for reaching out about PlayZoom Bundle Smartwatch and Bluetooth Headphones. To upload music onto your PlayZoom smartwatch, follow these steps to transfer files from your computer: -Prepare the Watch: Open the music player app on the watch and select the "My Music" folder. -Power Off: Turn the device off completely. -Connect to Computer: --Pull back the rubber cover on the left side of the watch to reveal the Micro-USB port. --Plug the small end of the included Micro-USB cable into the watch and the large end into a USB port on your PC or Mac. -Transfer Music: --Wait a few moments for the watch to appear as a removable drive on your computer. --Open the drive and locate the folder named "My Music". --Drag and drop your MP3 files directly into this folder. -Finish: Safely eject the drive from your computer before physically disconnecting the cable. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about the PlayZoom Bundle Smartwatch and Bluetooth Headphones The PlayZoom Smartwatch is primarily designed for children ages 4 to 9. While the official marketing often lists the age range as "4-12," the consensus from parents and the actual game list suggests that an 8-12 year old might find the content a bit too "young." If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hi, thanks for reaching out about PlayZoom Bundle Smartwatch and Bluetooth Headphones. No, the PlayZoom Smartwatch (including the headphone bundle) does not have GPS tracking. PlayZoom watches are specifically designed to be "offline" devices. This means they are focused on entertainment and learning rather than communication or safety tracking. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.

A: Hi, thanks for reaching out about the PlayZoom Bundle Smartwatch and Bluetooth Headphones Yes, it definitely tells time! While it has many features like games and a camera, its primary function is still a watch. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day between 7 am and 11 pm CST.

A: Hi, thanks for reaching out about PlayZoom Bundle Smartwatch and Bluetooth Headphones Yes, the Bluetooth headphones can pair with other Bluetooth capable devices. If you have any additional questions, we welcome you to contact MyTGTtech at 833-848-8324 every day, between 7am-11pm CST.