Q&A(27)
Q: What is the age range? Is the pony too small for an 8yr old?
A: Their website says any age that can safely operate it and up to 200lbs
submitted byTS - 8 months agoA: The Power Pony has a do not exceed weight limit of 200 pounds and no limit on height. As to age, we don't have a published age limit for the Power Pony as we have kids of all ages including adults that act as kids riding the product!
submitted byPower Pony Team - 8 months agoBrand expert
Q: Will it run on a grassy surface?
A: The Power Pony has been designed to work on grass and gravel as well as paved surfaces. It even goes up a hill! We have lot of off-roaders on the Power Pony team.
submitted byPower Pony Team - 5 months agoBrand expert
Q: I heard battery dies within 2 years, how is it replaced
A: You only get 180 day warranty. Our battery died and they wouldn’t send a replacement. It’s about $50 for a new battery but we paid almost $500 for the pony and only got about a years worth of play, if that. But it can be replaced.
submitted byKmd - 7 months agoA: Hi there! Please email support@powerpony.com if you are having any issues and our team will be happy to help.
submitted byPower Pony Team - 9 months agoBrand expert
Q: Can parents use remote control to help little ones safely ride the pony
A: The Power Pony is not remote controlled. Please note the ZüME App for iPhones has been designed to customize rides, allowing for speeds to be adjusted up and down.
submitted byPower Pony Team - 3 months agoBrand expert
Q: What type of charger does the power pony require?
A: We do sell replacement chargers on our website! Please see the link below. :-) https://powerpony.com/products/power-pony-charger
submitted byPower Pony Team - 5 months agoBrand expert
Q: Thread on pony’s back came loose and now that back is open exposing the cotton underneath. My daughter has only had this since Christmas (8 days). How can this be fixed?
A: Please email support@powerpony.com and our team will be happy to help!
submitted byPower Pony Team - 5 months agoBrand expert
Q: Purchased two but there is no cord to connect the body to the head, so the smiley face on the body isn’t making any sound. Am I missing a cord?
A: Please email support@powerpony.com and our team will be happy to help!
submitted byPower Pony Team - 5 months agoBrand expert
Q: How do you get it to play the bluetooth music?
A: To connect as a bluetooth speaker, please make sure the engine is turned on and enter the Bluetooth settings on your device to connect the speaker.
submitted byPower Pony Team - 5 months agoBrand expert
Q: I bought 2 and neither has the chord in the next to plug in for sounds. Where is the chord???
A: Please email support@powerpony.com and our team will be happy to help!
submitted byPower Pony Team - 5 months agoBrand expert
Q: Does it have a stopping feature?
A: To slow down or stop on the Power Pony, please have the rider move their feet position parallel to the ground. :-)
submitted byPower Pony Team - 5 months agoBrand expert