Q&A(28)
Q: water cooler stopped working will not operate is there a reset button no water is coming out at all
A: Hi Ron, thank you for reaching out. If you reach behind the bottle, there is a small elbow. Press the pipes tight into the elbow, and the elbow on to the pump. Watch the video below for step-by-step instructions: https://www.youtube.com/watch?v=_ZV36EQnj4A https://www.youtube.com/watch?v=VFDzrWIscpo&feature=youtu.be If this does not fix the issue, please contact us at social@primowater.com for further assistance.
submitted byPrimoWaterCustomerService - 2 years agoBrand expertA: Same issue and we’ve only had it a little over a year. Was the video helpful?
submitted byCS - 3 months ago
Q: Is this compatible with other 3 and 5 gallon water products or only with primo products?
A: We have 2 of the primo self sanitizing water coolers model # 601234. The diversions are the same as this unit. Our 5 gallon GLASS Mountain Valley water bottles fit beautifully with no promises. We get Primo delivery at home. Trying to find another machine model # 601234
submitted byYMTM - 3 months agoA: Thank you for reaching out to us. You can use most 5- or 3-gallon brand bottles with our dispensers with the exception of a few brands. Two that we know for certain are the brand American Maid brand and Glass bottles. The way the bottles are manufactured makes them incompatible with our dispensers due to the circumference and length of the neck. Please let us know if you have any other questions or concerns.
submitted byPrimoWaterCustomerService - 2 years agoBrand expert
Q: I started dispenser after 5 minutes water is leaking from hot side. What can we do?
A: Thank you for reaching out regarding this issue, Alex. We apologize for any inconvenience you've experienced, and we would be happy to assist you. Please refer to the following video for troubleshooting steps: https://www.youtube.com/watch?v=SRfnmQOUcLs Please contact us at social@primobrands.com for further assistance if the troubleshooting video doesn't resolve the issue.
submitted byPrimoWaterCustomerService - 1 month agoBrand expert
Q: Does it come with a water bottle?
A: Hi Jim, thank you for reaching out. Purchasing a Primo dispenser does not come with a water bottle, but there are coupons inside the box for a free pre-filled bottle of Primo Water at a retailer.
submitted byPrimoWaterCustomerService - 1 month agoBrand expert
Q: The hot water dispenser nozzle is leaking water and I'm not using it
A: Thank you for reaching out, Vicky. We're sorry to hear you're having this issue with your dispenser, and we would be happy to assist you. Please refer to the following video for troubleshooting steps: https://www.youtube.com/watch?v=SRfnmQOUcLs&feature=youtu.be If this doesn't fix the issue, please contact us at social@primobrands.com for further assistance.
submitted byPrimoWaterCustomerService - 1 month agoBrand expert
Q: How will I use a 3 gallon if the water dispenser tube longer ?
A: Thank you for your inquiry. The piece connected to the tubing that sits on top of the bottle can be adjusted to fit smaller sized bottles.
submitted byPrimoWaterCustomerService - 1 month agoBrand expert
Q: How many ounces of hot water at one time?
A: Thank you for reaching out. Tank Capacity: 1L, Flow Rate: 35mL per second /126L per hour
submitted byPrimoWaterCustomerService - 4 months agoBrand expert
Q: What is the width of the ledge where you sit the cup to fill it?
A: Thank you for contacting us. Our dispensers have a 7.5" dispenser area.
submitted byPrimoWaterCustomerService - 5 months agoBrand expert
Q: Can you hooked it up to a water faucet instead the water bottle
A: Hi Mikey, our dispensers are only compatible with 3-gallon and 5-gallon bottles.
submitted byPrimoWaterCustomerService - 7 months agoBrand expert
Q: I only need it for room temperature. Does this particular cooler offer that? If not, which one does. And what would that temperature be?
A: Thank you for reaching out. Our dispensers with 3-temperature settings offer room temperature water.
submitted byPrimoWaterCustomerService - 7 months agoBrand expert