Q&A(36)
Q: I bought this item and it came with its own filter. When the filter was replaced, the unit continued to to show the red light (not green, as it should have with a new filter)
A: A.) Thank you for taking time to view our product. We ask you to please contact our consumer relations team for assistance with your PUR faucet mount system. Our team can be reached by emailing SocialSupport@kaz.com. Thank you.
submitted byManufacturer Tech Support - 8 years agoBrand expertA: Warranty of PUR filters is of no use. They ask you to pay for the return shipping when there is any issue. This is same as the device cost.
submitted bySanjeev Singh - 6 years agoA: The same thing happened to me. I replaced the filter and the light continues to be red. Also and perhaps more importantly, I've had this less than a year and it already broke. The piece of plastic on the front of the filter with the company name on it came off and several small holes formed so anytime I use the filter water shoots out directly. This product is poor quality.
submitted byDale - 3 years ago
Q: Does this include the filter?
A: That is an important question. Yes, all of our faucet mount units come with a filter so you can start using the unit, and getting filtered water, immediately. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.
submitted byManufacturer Tech Support - 6 years agoBrand expertA: Yes, it comes with the blue MineralClear® filter.
submitted byTargetBae - 8 years ago
Q: does it use the filters like the older models do?
A: Thank you for your inquiry. This unit does use the same filters as the "One Click" units: RF-3375 basic faucet filter and the RF-9999 MineralClear filters. If you have any other questions please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@HelenofTroy.com. Thank you.
submitted byManufacturer Tech Support - 6 years agoBrand expertA: Yes it works witht he old filters
submitted byMe - 8 years ago
Q: My water is high in nitrates. Does this filter the nitrates out too, making the faucet water drinkable?
A: Thank you for your question! The PUR Faucet Mount Filtration System is certified to reduce 70 contaminants, including lead and mercury, but it is not rated to remove nitrates from drinking water. If you need further assistance, please feel free to contact us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 8 days agoBrand expert
Q: What replacement filter do you use
A: Thank you for your question! The PUR PFM400H Faucet Mount uses replacement faucet filters RF-3375 and RF-9999. If you have further questions or need assistance, please feel free to reach out to our team at SocialSupport@helenoftroy.com. We're here to help!
submitted byManufacturer Tech Support - 5 months agoBrand expert
Q: What color is the filter?
A: Thank you for your inquiry about the PUR PLUS Faucet Horizontal Mount Water Filtration System (PFM400H). The faucet mount features a sleek chrome finish, and the included filter is a PUR Plus filter, which is blue in color. If you have any further questions or need assistance, please don't hesitate to reach out to us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 9 months agoBrand expert
Q: Does it filter out chlorine?
A: Thank you for your inquiry. Yes, PUR faucet filters are independently certified by NSF International (nsf.org) and WQA (wqa.org) for filtration of chlorine taste and odor. If you have further questions or need assistance, please reach out us by emailing SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 1 year agoBrand expert
Q: What is the optimal filter replacement for this item?
A: Thank you for your inquiry. PUR Faucet Mounts use replacement filter models RF-3375 and RF-9999. If you have further questions or need assistance, please reach out to us at SocialSupport@helenoftroy.com.
submitted byManufacturer Tech Support - 1 year agoBrand expert
Q: After the green light flashes 6 times to indicate the filter is active, is the light supposed to stay on with a steady green light while using the filter? (Which is how it's depicted in the picture).
A: Thank you for your inquiry Sue. The light will flash 6 times then it will turn off until the next time the filter is turned on. If you have any other questions, please do not hesitate to contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 2 years agoBrand expert
Q: Will the UR PLUS Horizontal Faucet Mount Water Filtration System - Chrome fit on a recreational vehicle (camper) sink faucet?
A: Thank you for your inquiry Sharon. Our faucet mounts for a majority of faucets in the United States and Canada. For a list of adapter sizes we have available, please contact our consumer relations team by emailing us at SocialSupport@helenoftroy.com. Thank you.
submitted byManufacturer Tech Support - 3 years agoBrand expert