Ring Outdoor Stick Up Cam 1080p Wireless Security Camera (Battery)

Hello Ring. Thank you for taking the time to share your experience with us. At Ring, we want to ensure that you have the best possible experience with our products. Your peace of mind and security are extremely important to us. You should be able to enjoy the peace of mind that the Ring Stick up Cam is designed to add to your home security. Please know we are here to help find a solution. It sounds like you are experiencing an issue with the device with regard to power. If you have charged the battery completely and the device is still not powering on, hold the setup button for 20 seconds. Additionally, battery life for Ring devices might be impacted by cold weather. Knowing at what temperature, batteries will start to be impacted can help you take the necessary steps to keep your device working. When the temperature drops to: At 36°F (3°C): The battery may not hold a charge as effectively, resulting in having to charge the unit more frequently. At 32°F (0°C): The battery may not charge at all. Even hardwired configurations may not charge the battery. At -5°F (-20.5°C): The battery may stop working completely until temperatures warm up. When it gets cold and your device's battery runs out, bring your entire device inside and charge the battery with a USB cord. This will allow your device to warm up while the battery charges. Make sure your battery is charged to 100%: When charging your battery, make sure it reaches 100% before you remount the device. While the battery still won't be as effective as when the temperatures are warmer, making sure that the battery is at 100% will allow your device to work as long as possible. Monitor your charge and the temperature: As long as the temperature hovers around the points listed above, you may have issues with battery charge. Therefore, it's important to constantly monitor your battery life when it gets cold to make sure your device is always working. If the battery is too hot or too cold, on-board software will keep it from charging in order to avoid damaging the battery. Bring the battery inside your home and allow it to change to room temperature before trying to recharge the battery. If you have performed all the troubleshooting, and you are still experiencing an issue, please reach out to Ring Customer Support by clicking this link: https://ring.com/support/contact-us. Ring Community was launched to help deliver the most current news and educational information to our neighbors. This online forum is divided into four categories: Product Boards, Ring Updates, Tips + Tricks, and a Moderators’ Corner. The Product Boards are where you can begin new topics with your questions or feedback; there is also a search option that helps you find topics that have already been posted by other neighbors. We invite you to visit our site at https://community.ring.com/ today. Thank you, Jess from Ring.

Hi Nina H. Thank you for taking the time to share your experience with us. We understand how important it is for your Ring Stick Up Cam to record clear and concise videos so that you can effectively monitor your home. The features and technology provided by the Ring Stick Up Cam are incredibly valuable and help provide you with peace of mind about your home security. We want to ensure your device is working as intended by providing you with solutions to resolve the video and audio quality concerns you mentioned in your review. It sounds like the device is not performing as expected. Ring devices require high-speed internet to bring you crisp, clear video and audio. Poor network connectivity can affect the performance of your Ring device. We are happy to share some troubleshooting steps to help you diagnose and fix common video and audio issues that you may experience with Ring doorbells and cameras. Ring devices with 1080p video require at least 1 Mbps upload and download speeds, though 2 Mbps is recommended for optimal performance. In addition to ensuring that you have sufficient wifi speeds, you will also want to check the signal strength of your device. A poor wifi signal can cause connectivity with your Ring device to be unreliable. For more information on troubleshooting poor video quality, please visit this link: https://ring.com/support/articles/qmv6i/Troubleshooting-Poor-Video-Quality If any additional information is needed regarding your Ring Stick Up Cam, please reach out to our community. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback and experiences directly with Ring. You can find it here: https://community.ring.com/. Sincerely, Amilia from Ring.