Q&A(33)
Q: Whats the percent of retinol in it,, 1, 1.5,, 2, 2.5 are common
A: I contacted ROC via email. Their response stated that it’s their policy not to disclose that info.
submitted byPC - 7 months agoA: Hi there! The amount of retinol in this product is proprietary. Thanks for your question!
submitted byRoC Team - 6 years agoBrand expertA: Hi there! Thanks for reaching out. The amount of retinol in our products is proprietary.
submitted byJohnson & Johnson - 6 years agoBrand expert
Q: What color is this supposed to be? I purchased from a different store and it's a clear orange/yellow color and has an unpleasant smell. Is that normal?
A: I got at Costco and mine was yellowish with a very unpleasant smell also.
submitted byretinol cor dw serum - 2 months agoA: Hello, we’re sorry to hear about this and we’d like to gather some additional information regarding your experience. Please reach out to our customer service team at roc@rocskincare.com for further assistance. We’re available Monday-Friday 9AM - 5PM ET.
submitted byRoC Team - 9 months agoBrand expert
Q: What are the main benefits of using this serum?
A: The serum visibly reduces deep wrinkles, improves skin texture, and enhances radiance, providing younger-looking skin.
submitted byAI Shopping Assistant - 12 days agoAi generated
Q: What additional care should be taken while using this serum?
A: Apply a sunscreen of SPF15 or higher during the day while using this product to protect your skin.
submitted byAI Shopping Assistant - 12 days agoAi generated
Q: Is this serum suitable for sensitive skin?
A: Yes, it is dermatologist tested, hypoallergenic, and non-comedogenic, making it suitable for sensitive skin.
submitted byAI Shopping Assistant - 12 days agoAi generated
Q: How often should the serum be applied?
A: Begin applying every other night, then gradually increase frequency. Use in the AM and/or PM after cleansing.
submitted byAI Shopping Assistant - 12 days agoAi generated
Q: Does the serum contain any harmful chemicals?
A: The serum is paraben-free, sulfate-free, and aluminum-free, ensuring it is free from harmful chemicals.
submitted byAI Shopping Assistant - 12 days agoAi generated
Q: Can you use this everyday ?
A: Hello, if your skin is sensitive, we recommend you begin by using the product every other day or a few times a week to evaluate your skin’s response to the formula and then gradually increase usage until you find your ideal skincare routine.
submitted byRoC Team - 24 days agoBrand expert
Q: Can this product cause breakouts? I absolutely never break out but since using I have experienced breakouts. I dolove it otherwise.
A: Hello, we’re sorry to hear about this and we’d like to gather some additional information regarding your experience. Please reach out to our customer service team at roc@rocskincare.com for further assistance. We’re available Monday-Friday 9AM - 5PM ET.
submitted byRoC Team - 2 months agoBrand expert
Q: can you use this product with CereV moisturizeing cream
A: Hello, yes! We recommend applying Deep Wrinkle Serum to the face and neck after cleansing, then follow with your moisturizer.
submitted byRoC Team - 3 months agoBrand expert