Samsung Galaxy Book4 360 15.6” Full HD AMOLED 2-in-1 Touchscreen Laptop, Intel Core 7 150U, 16GB RAM, 512GB SSD, Windows 11 Home

We're sorry to see that your Galaxy Book4 360 has sustained physical damage. This isn't a widespread issue that we are aware of, and physical damage does void the warranty. We use only the highest quality materials and workmanship, but unfortunately, can not guarantee that your laptop will remain damage free in every scenario. As this is a physical issue, it will require a repair to resolve. You can check out your repair options and book this in here: https://www.samsung.com/uk/support/repair/ If you need any support with your repair booking, please reach out to our Support Teams, who will be happy to help. You can find their contact details and operating hours here: https://www.samsung.com/uk/support/contact/ Our engineers will be able to provide a repair to the highest possible standard, and we're sure that with our support, you will be able to thoroughly enjoy your Galaxy Book again. ^SK at Samsung Support

Howdy Richard, Thanks for taking the time to share your thoughts with us about your Samsung Galaxy Book4 360. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. You can sign in to Windows, apps, and services by teaching Windows to recognize your fingerprint. First, remove the sticker from the fingerprint recognition sensor before using it. To register your fingerprint, you'll need to create a password and PIN first to use the fingerprint scan feature. 1. Select the Start button → Settings → Accounts → Sign-in options. 2. Select Fingerprint recognition (Windows Hello) → Set up to start the fingerprint registration. 3. Select Get started on the Windows Hello setup window. 4. Enter the PIN number you set. 5. Repeatedly lift and rest your finger on the fingerprint recognition sensor until setup is complete. 6. Fingerprint registration is complete. If you want to add another fingerprint, select Add a finger. Here are a few tips for better fingerprint recognition: • Prevent the fingerprint recognition sensor from being scratched or damaged by metal objects, such as coins, keys, and necklaces. • Ensure that the fingerprint recognition sensor and your fingers are clean and dry. • The fingerprint recognition sensor may not recognize fingerprints that are affected by wrinkles or scars. • The fingerprint recognition sensor may not recognize fingerprints from small or thin fingers. • If you bend your finger or use your fingertips, the fingerprint recognition sensor may not recognize your fingerprints. Make sure to cover the entire fingerprint recognition sensor with your finger. • To improve recognition performance, register the fingerprints of the fingers used most often to perform tasks on the computer. • In dry environments, static electricity can build up in the computer. Avoid using this feature in dry environments or before using the feature, discharge static electricity by touching a metal object. Without having more details available regarding what you may be experiencing with your PC and without being able to ask you any follow up questions to clarify what you've shared, I recommend reaching out to Samsung Support if you would like any further assistance and/or help with troubleshooting your device. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger https://smsng.us/X-Messages smsng.us/Samsung-Community https://www.samsung.com/us/computing/galaxy-books/galaxy-book4-360/ https://www.samsung.com/us/support/downloads/

Thank you for your review, Zaz. We are very sorry to read that you are having trouble with your Galaxy Book4, and feel it is not performing as well as expected. To ensure you get the support you need, please get in touch with our Technical Support Team directly, who will be happy to help. You can find all our contact methods and their operating hours here: https://spr.ly/6428QIkmo ^CR at Samsung Support

Hey there Jupi, we appreciate your feedback on your Samsung Galaxy Book4 360. We completely understand how frustrating it is to have a brand new device that is not continuing to function as intended. We would love to help you with these frustrations and have provided troubleshooting articles to help you with the battery, touchpad, and Bluetooth connection of your laptop. We have also shared a link to the Samsung Support Team if these experiences continue or you have any questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth Pair Bluetooth with your Samsung devices https://www.samsung.com/us/support/answer/ANS00087102/ Samsung PC touchpad is not working https://www.samsung.com/us/support/troubleshooting/TSG01205025/ Samsung PC does not start, power on, or charge https://www.samsung.com/us/support/troubleshooting/TSG01209064/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey there SnugAsABugInARug, we appreciate your feedback on your Samsung Galaxy Book4 360. We love hearing you are enjoying exploring all of the features and capabilites of your new laptop. We have provided a link to the full device manual to help you with your exploration and align your device to your needs. We appreciate you being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages