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Q&A(16)

Q: Does it have a kickstand for when you take off the training wheels?

submitted by Mom of a 4 yr old - 1 year ago
  • A: Hi. No this bike is not manufactured with a kickstand. Warmly,

    submitted bySchwinnCustomerSupport - 1 year ago
    Brand expert

Q: The back wheel seems to have some resistance as it does not spin freely for very long. Also, the crank itself seems to have resistance too. Is this part of the design or a flaw with our bike?

submitted by Sabrina - 3 months ago
  • A: Hi Sabrina, thank you for sharing your feedback. We’re sorry to hear about your experience and would love to learn more so we can help. Text us 866-450-0414 or call 800-626-2811. Looking forward to hearing from you!

    submitted bySchwinnCustomerSupport - 3 months ago
    Brand expert

Q: i would like to pay for assembly. is that an option

submitted by Gina M - 4 months ago
  • A: Hi Gina. We recommend contacting the retailer to discuss these options. Thanks!

    submitted bySchwinnCustomerSupport - 4 months ago
    Brand expert

Q: The pedals keep getting stuck and won’t move. How do we fix that?

submitted by Lbos - 7 months ago
  • A: Hi! Thank you for sharing your feedback. We’re sorry to hear about your experience and would love to learn more so we can help. It sounds like you're experiencing a bearing issue. Please text us 866-450-0414 or call 800-626-2811. Looking forward to hearing from you!

    submitted bySchwinnCustomerSupport - 6 months ago
    Brand expert

Q: Is there a maximum weight for the bike?

submitted by Mom of a kid - 7 months ago
  • A: Hello. Great question! Yes, the maximum weight limit for this product is 75 lbs. Thanks!

    submitted bySchwinnCustomerSupport - 7 months ago
    Brand expert

Q: Can you buy a kickstand for this bicycle and have it put on the bike

submitted by Nina - 9 months ago
  • A: Hi, that's a great question. Yes, if you'd like to add a kickstand, one may be purchased at your local retailer or bike shop. Thanks!

    submitted bySchwinnCustomerSupport - 8 months ago
    Brand expert

Q: Can the pedals be removed from this bike?

submitted by Melissa - 9 months ago
  • A: Hi, that's a great question. Yes, the pedals may be removed. They screw on/off the crank arms. Thanks!

    submitted bySchwinnCustomerSupport - 8 months ago
    Brand expert

Q: What is the weight limit on this bike?

submitted by snjones86 - 1 year ago
  • A: Hi. The weight limit on this product is 75 Lbs. Warm regards,

    submitted bySchwinnCustomerSupport - 1 year ago
    Brand expert

Q: What is the seat height range? What is the wheelbase length?

submitted by DT - 1 year ago
  • A: Hi, Those are great questions. Unfortunately, we do not have the specifications for the wheelbase length, only the height. In the manual are steps for adjusting the seat appropriately to the correct height. The seatpost will have a minimal insertion line which should not be visible when the seat is correctly installed. Best regards,

    submitted bySchwinnCustomerSupport - 1 year ago
    Brand expert

Q: How do you change out the streamers when they get ratty?

submitted by Scooba - 1 year ago
  • A: Hi, that's a great question. Replacement streamers can be purchased from our Consumer Care team. We can be reached by email or by phone at 800-626-2811. We're available Monday through Friday, 7 a.m. to 6 p.m. CST. Best regards,

    submitted bySchwinnCustomerSupport - 1 year ago
    Brand expert

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