Q&A(16)
Q: Does it have a kickstand for when you take off the training wheels?
A: Hi. No this bike is not manufactured with a kickstand. Warmly,
submitted bySchwinnCustomerSupport - 1 year agoBrand expert
Q: The back wheel seems to have some resistance as it does not spin freely for very long. Also, the crank itself seems to have resistance too. Is this part of the design or a flaw with our bike?
A: Hi Sabrina, thank you for sharing your feedback. We’re sorry to hear about your experience and would love to learn more so we can help. Text us 866-450-0414 or call 800-626-2811. Looking forward to hearing from you!
submitted bySchwinnCustomerSupport - 3 months agoBrand expert
Q: i would like to pay for assembly. is that an option
A: Hi Gina. We recommend contacting the retailer to discuss these options. Thanks!
submitted bySchwinnCustomerSupport - 4 months agoBrand expert
Q: The pedals keep getting stuck and won’t move. How do we fix that?
A: Hi! Thank you for sharing your feedback. We’re sorry to hear about your experience and would love to learn more so we can help. It sounds like you're experiencing a bearing issue. Please text us 866-450-0414 or call 800-626-2811. Looking forward to hearing from you!
submitted bySchwinnCustomerSupport - 7 months agoBrand expert
Q: Is there a maximum weight for the bike?
A: Hello. Great question! Yes, the maximum weight limit for this product is 75 lbs. Thanks!
submitted bySchwinnCustomerSupport - 7 months agoBrand expert
Q: Can you buy a kickstand for this bicycle and have it put on the bike
A: Hi, that's a great question. Yes, if you'd like to add a kickstand, one may be purchased at your local retailer or bike shop. Thanks!
submitted bySchwinnCustomerSupport - 8 months agoBrand expert
Q: Can the pedals be removed from this bike?
A: Hi, that's a great question. Yes, the pedals may be removed. They screw on/off the crank arms. Thanks!
submitted bySchwinnCustomerSupport - 8 months agoBrand expert
Q: What is the weight limit on this bike?
A: Hi. The weight limit on this product is 75 Lbs. Warm regards,
submitted bySchwinnCustomerSupport - 1 year agoBrand expert
Q: What is the seat height range? What is the wheelbase length?
A: Hi, Those are great questions. Unfortunately, we do not have the specifications for the wheelbase length, only the height. In the manual are steps for adjusting the seat appropriately to the correct height. The seatpost will have a minimal insertion line which should not be visible when the seat is correctly installed. Best regards,
submitted bySchwinnCustomerSupport - 1 year agoBrand expert
Q: How do you change out the streamers when they get ratty?
A: Hi, that's a great question. Replacement streamers can be purchased from our Consumer Care team. We can be reached by email or by phone at 800-626-2811. We're available Monday through Friday, 7 a.m. to 6 p.m. CST. Best regards,
submitted bySchwinnCustomerSupport - 1 year agoBrand expert