Q&A(91)
Q: I have had this vacuum for a few months & it will not suction properly anymore… will at times spit back out what it just vacuumed. Has anyone else had this issue or have any suggestions? I have cleaned out the filter, etc.
A: Make sure brush, hose, all filters are clean... might be tome to replace filter especially if you been vacuuming lot of dirt/ dust...
submitted byKatie03 - 1 year agoA: The flexible hose that enables the vac head to move up and down is probably the source of a clog. Remove the vac head from the stick handle and use one of those white plastic barbed drain cleaner things to gently remove the wad of whatever. Do yourself a favor and perform this task over a towel or trash bag. You can also remove the plate covering the brush head to really see what you’re doing.
submitted byVicki - 5 months agoA: I have had several of these vacuums still do but the hair clogs them up quick! I use a wood skewer to pull the hair out from behind the roller brushes - it's a drag but when it's not clogged up it works great!
submitted byDebbie1265 - 10 months agoA: Yes, it worked fine in the beginning, but then it lost sucction power
submitted byRosa - 18 days agoA: I’m only on my third use and it will not suck up anything. I can’t figure out why, but I’m ready to return it. I cleaned the pet hair from the roller brush. The first use it worked great, I emptied the canister and as soon as they put it back together, it’s working less and less. Help! Lol.
submitted byGail - 6 months agoA: We're sorry to hear your vacuum isn't working as intended. To assist you with this, please reach out to our phone support at 855-427-5127. We're available Mon.-Fri. 9 a.m.- 9 p.m. ET, Sat. 9 a.m.-6 p.m. ET. When you reach out, ensure you have your unit with you.
submitted bySharkNinja Product Expert - 1 year agoBrand expert
Q: Do you have to hold the button the whole time your vacuuming?
A: I don't ever use the button and it sucks up all of our Husky dog's hair just fine!
submitted byDallasFan04 - 2 years agoA: I don't always use the "extra power" and it seems to suck things up just fine. We live on a farm with lots of dirt. It's honestly not too bad.
submitted byDH - 3 years agoA: Basically yes. There's a button to turn it on, but it's about as powerful as sucking up dirt with a drinking straw, so you have to hold the button for "extra power" down the whole time.
submitted byLilikit89 - 4 years agoA: You must use your left thumb pressed firmly on the button for 60 seconds without lifting your pressured thumb. After that you must plug it in once , turn it off and the use right pointer finger to turn on the light feature only. If you need to vacuum I suggest buying a Dyson spend 5 times as much as use that
submitted bySally Mae Boliinger - 7 months agoA: NO. You only need to use a button continuously if you choose the extra boost power function. Otherwise, there’s a regular on/off button. I love this vacuum! It’s been excellent.
submitted byMadison - 4 months ago
Q: If I need a replacement charger what kind does it take?
A: The replacement charging cable for the Shark IX141H is listed as model XBCHGX140.
submitted bySharkNinja Product Expert - 20 days agoBrand expertA: The charging cable is available to order separately if a replacement is needed, the SKU for it is 'XBCHGX140'. If you have any issues locating it, please contact our Shark Customer Support team at 1-855-427-5127, available Monday to Friday from 9 a.m. to 9 p.m. ET and Saturday from 9 a.m. to 6 p.m. ET, and they’ll assist you.
submitted bySharkNinja Product Expert - 20 days agoBrand expert
Q: What kind of brush does this vacuum have
A: This vacuum does not feature an anti-hair-wrap brush roll but has been meticulously designed to effectively manage hair, providing optimal performance without tangling on its standard roller.
submitted bySharkNinja Product Expert - 4 months agoBrand expert
Q: am i able to pick up food? my kids make a lot of mess while eating and i was wondering if this is okay to pick up with food mess?
A: Yes! This vacuum picks up everything. I have little ones; that’s why I bought it years ago. When there are tougher messes (like rice is tricky), I use it as a handheld and it sucks everything right up!
submitted byMadison - 4 months agoA: Yes, you can pick up food residues. However, it is not recommended to pick up wet food or liquids as it can cause a damage on the unit.
submitted bySharkNinja Product Expert - 10 months agoBrand expert
Q: Our brush has stopped rotating. The rest of the vacuum is working just fine, but the brush spins for a second and then stops (like what happens when it gets stuck) and won't restart. What do I do?
A: Remove all the hair n dirt on brush... and that it's not sticky... check make sure there isn't something stuck that's keeping it from working properly... the brush on this one doesn't come out sadly...
submitted byKatie03 - 1 year agoA: We’re sorry to hear the brush has stopped turning on your vacuum. Please contact our Shark Clean Customer Service team at 1-855-427-5127. We're available Monday to Friday, 9:00 a.m.–9:00 p.m. ET, and Saturday from 9:00 a.m.–6:00 p.m. ET. We’re here to help!
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: How goes it pick up sand
A: Does good Job as lomg as its not wet.
submitted byKatie03 - 1 year agoA: The Pet Cordless delivers strong suction and is effective at picking up fine debris like sand from both hard floors and carpets.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: Mine stopped working after less than a year with shorter carpet any one else have that issue
A: This just happened to me. I am reaching out to the manufacturer for assistance.
submitted byMJorge - 1 year agoA: Hi Hunter. Thanks for sharing your experience. That can definitely be disappointing, especially when using it on shorter carpet where you'd expect smoother performance. We recommend reaching out to our Customer Support Team at 1-855-427-5127 for further assistance. They’ll be able to help troubleshoot the issue and explore possible solutions to get things working again.
submitted bySharkNinja Product Expert - 3 months agoBrand expert
Q: Is the Filter washable or do you have to replace it often??
A: Make sure u completely dry before putting back together n using
submitted byKatie03 - 1 year agoA: The filters can be cleaned by rinsing them with water only.
submitted bySharkNinja Product Expert - 1 year agoBrand expert
Q: Can you suggest a bracket to attach to the wall to hold the unit?
A: It's cheaper model thus doesn't have one... some vacuums fold n this one doesn't which makes things a bit difficult...
submitted byKatie03 - 1 year agoA: This vacuum doesn't have a wall bracket available.
submitted bySharkNinja Product Expert - 1 year agoBrand expert