Q&A(26)
Q: Hello can't get drone to take off anymore can you help
A: Hello, reach out to us at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ and we can help troubleshoot the issue with you
submitted byMS Customer Service - 2 years agoBrand expert
Q: How do you take the piece out the charge it? I cant get the piece out attached to the wires
A: Hello, For warranty service and troubleshooting product issues, contact us at 1-800-374-2744 or fill out a form at https://mscustomercare.com. Thank you
submitted byMS Customer Service - 2 years agoBrand expert
Q: Can two of these drones be flown in the same area without interference? For example, will remote A and drone A stay connected, if remote B and drone B are in the area, or is it possible remote B might connect to drone A? (Hopefully that makes sense)
A: Yes, the 2.4 GHz frequency should allow you to use two drones without interference. Thank you
submitted byMS Customer Service - 3 months agoBrand expert
Q: Does it have gps locator
A: No, this does not have a GPS locator. Thank you
submitted byMS Customer Service - 5 months agoBrand expert
Q: can it be used outdoors?
A: Yes, this can be used outdoors with a flight radius of 164 feet. Thank you
submitted byMS Customer Service - 5 months agoBrand expert
Q: The green lights on the drone went out, however the blue ones are working just fine. Is there a fix to this?
A: For warranty service and troubleshooting product issues, contact us at 1-800-374-2744 or fill out a form at https://mscustomercare.com. Thank you
submitted byMS Customer Service - 5 months agoBrand expert
Q: Hi all. I purchased this on a recent trip to New York from the UK for my 11 year old son. We have now arrived back in the UK and it will not charge . Do I need a different charger for UK power???
A: Hello, reach out to us at 1-800-374-2744 or fill out a form at https://mscustomercare.com/ and we can help troubleshoot the issue with you.
submitted byMS Customer Service - 1 year agoBrand expert
Q: What is the weight of the drone itself? It does not require FAA registration right?
A: The drone weighs approximately 1.2 lbs. You do not need to register with the FAA, but we recommend looking up FAA rules for drone flying as there are some places such as airports that you cannot fly over. Thank you
submitted byMS Customer Service - 2 years agoBrand expert
Q: What is the model number for the replacement propellers?
A: Hello, the model number for this drone is 1013086. Thank you
submitted byMS Customer Service - 3 years agoBrand expert
Q: The drone was working great, but now it won’t turn off, and won’t work. It’s light is on, but is unresponsive. The remote seems to be working fine. We used it for about 3 minutes total since we bought it yesterday. Any advice?
A: Hello, this may be a defect and we recommend returning the product to the store. Thank you
submitted byMS Customer Service - 3 years agoBrand expert